Gerber Collision & Glass

I had a horrible experience with this particular Gerber. Then after they did not fix the issue the first time I gave them a second chance and they still DID not.
I got in a car accident and this was one of the pre-​approved body shops my insurance had listed. They had my car for a month and billed my insurance company $ 7,000 worth of charges (the estimate was $ 4,000) and my car accident was not that bad. I got hit on the left side front wheel. I know fixing the axle was be expensive… but still.
When they first took my car they had me fill out paperwork that offered I be contacted before they start repairs going over what would be done. I did not get this until I called and complained. They gave me a month long estimate of getting my car back, then a few days before they were trying to extend. No rental was provided to me by Gerber or my insurance, but they did offer one the last 5 days they had my car… thanks, that’s helpful after I’ve already found a car, taken the train and turned down gigs I couldn’t get to.
So I get my car back after a month and the steering is pulling to one side and the car vibrates and makes a scratching noise whenever the car was idle. I took it to my trusted mechanic to get a summary of the issues.
With my mechanic’s diagnosis (which he did for free) of their negligence I took it back to them and they fixed the noise but not the steering issue or the vibration. And I had to bring up getting a rental. It wasn’t offered to try and make up for their faulty work. (The rental company adjoined to them was very nice and easy to work with)
Fed up with their empty promises I asked my insurance agent if I could have my mechanic fix the remaining work. The issue with the steering was an issue with the tire and they used an after market motor mount to hold the engine in place. So, despite charging my insurance company $ 7,000 to fix my car, they used a cheap part that didn’t absorb the vibration of the engine.
After they «fixed» it the second time and I told them I would be taking it to my mechanic they called me up begging me to give them another chance. I asked what would be different this time? They said this time will be different, this time we will fix it. I told them they sounded like an abusive boyfriend and hung up.
They should have fixed it the first time, but I understand cars like a house can have issues come up once you start working on them. This is why I gave them the second chance. No idea if they tried to swindle me because I’m a woman, but I’ve taken an auto class and I’m not afraid to speak up for myself. Try it on someone else.

The quality of work here is horrible. Took my car in here after a small front end accident. I was rushed out of the shop when I was trying to inspect my car. The gasket on my hood was installed backwards with broken clips. My license plate was not mounted or for that matter even given back. Had to ask for my license plate and the staff seemed annoyed at this request. The paint job was very messy and had over spray on components that weren’t supposed to be painted. The alignment is all screwed up now and the car veers right. The light bulb on the headlight that was replaced burnt out less than a week after getting it back. The quality of work here is overall low. Very dissatisfied with the work done. The turnover was surprisingly quick but at a cost!!! They charged my insurance company up the wazoo on labor hours that at this quality of work just seems like theft.

I was really impressed at how quickly my car was repaired after my car accident. Gerber Collision & Glass ensured that this experience was as stress-​free as possible, down to the free coffee in the lobby and Enterprise Just a few steps away. I hope I never have another accident, but if I do, I’ll never go anywhere else!

My car was hit by some dummy who had a 2013 vehicle that already had been in an accident on every corner of his vehicle. His insurance company (Gieco) said it was ⁵⁰⁄₅₀ fault and would not pay $ 0.01 to fix my car. I brought my car to Gerber to get it fixed with my own money. I needed the car fixed in a very tight timelime so it would be repaired before my vacation. Not only did they do an amazing job, they also gave me a very fair deal on pricing and went above and beyond by buffing out a scratch on the front of my car (that was not included in the original quote) and detailed the inside of my car. My 2013 Chrysler 300C looks like a gem again. Very glad I brought my car here. The staff was extremely freindly and did whatever they could to make me a happy customer. Im hoping no one hits my car again, but if they do I will absolutely bring my car back to this Gerber for the repair! They also have an enterprise inside the building, super convenient.

I’m a huge fan of Gerber at this location. When you hate dealing with fixing cars as much as me, it’s nice to work with people who are polite, helpful, and try to make it easy for you. I worked mostly with Peter and also Chase for a little bit. Both guys are incredibly easy to speak with. For someone who knows just about zero when it comes to car parts, they broke everything down and literally walked with me around my car, pointing everything out.
Gerber also texts your phone to update you on when they start work on the car, how it’s doing throughout the week, and also the estimated completion date. I could really only pick up my car on a Saturday because of work during the weekdays and they were able to finish it by then even though the estimated date was the Tuesday after.
It was a pleasure working with the awesome guys at Gerber and I would not hesitate to come back if I had to (but hopefully no one hits my car again!!!)