Goodyear Tire Plus

When the «check coolant level» indicator reflected on the dash, I called Goodyear and they gave me the best day and time to come in without having to leave my car. It was actually the next day and true to their word, they not only added the coolant within 30 minutes, but they also saw that my «low washer fluid» indicator was on and they added that at no cost! Within the week, the weather turned very hot and I wanted to turn the air on and it was blowing warm out of the vents. I called on Monday and they told me to come in on Wednesday and they added the Freon and I was out in 40 minutes. The gentleman named Faisal helped me both times and was very pleasant and professional. These were return visits after having them put new tires on my car two years ago. I have already referred my sister.

Broke down in Chicago but my experience couldn’t have been better! The guys here have been very helpful and professional! I would recommend them to anyone! Thank you!

The first time I had to visit this Goodyear location, I recieved excellent customer service. Due to numerous problems with my tires and rims, Goodyear always manage to make the situation better with excellent suggestions to safe me money. I am very please with the work completed on my vehicle. Omar at this location along with several others are very accommodating and eager to satisfy their customers. They also assist you with a rental car if needed. I highly recommend this Goodyear location!!!
I’m a Very, Very… Satified Customer!!!

The first time I went to this Good Year was when I realized that my oil was low and Good Year was the next best place I drove by. I didn’t even have to go in. One of the mechanics came up to me and I told him that I needed my oil topped off. He went inside got the synthetic blend oil, topped it off, checked the level again and wished me a good day. I asked what I owe thinking probably $ 5 or $ 10 and he said «Don’t worry about it». I was sold. I had never been there before and at the time was driving with out-​of-​state plates. So, there was a very small chance of me ever coming back. That was almost 3 years ago and when I had an accident, I took my car to them. They took care of all the mechanical stuff and the body shop did their thing. Bodyshop was good too except for one problem which left a bit of a bitter aftertaste. The thing I like about this place is that you are dealing with nice people. They are good guys and treat you like family. At least that’s the experience I had. I also met their main mechanic Tony who went with me on a test drive to diagnose some stuff. Same thing, just a nice down to earth guy who loves working on cars. I never felt taken advantage. I’ve been mostly to dealerships before and whenever it came to presenting repair estimates, the dealership guy had a hard time looking me in the eyes. After comparing prices with Good Year, for the same repair, I knew why. Anyways, I like this place.
Yes, they do get busy and sometimes you have to wait a little bit before being helped. But when you have their attention, they will only focus on you. And the fact that they are busy means that they must be doing something right.

So, a nail was stuck in my tire. This Goodyear plugged the tire. A week later this same tire is low. Yesterday, I take the car back to Goodyear to see if they can fix the bad plug. Mind you, plugged tires are now actually illegal in IL, & Goodyear should have patched the tire from the inside. Nonetheless, after waiting 5 mins, manager asks if I have the tire lock key. I told him no, not that I know of. I speak with technician, & his first words are, «You don’t know where the tire lock key is?» «Do you even own this car?» «You are the owner, but you don’t have the tire lock key?» Taken back at his tone & line of questioning, I told him sorry, I’m a lawyer, I don’t do this for a living. I’ve never been asked for that key. I then overhear the manager telling them to get my car out of the garage. Without the key they could not check my tire (without a $ 145 charge for a universal removal, but then if I had a flat, I would not be able to remove the tire). So we leave. I call my dad, and he says to check my spare, the lock key was right there. So during the 10 minutes that the manager and technician were trying to presumably make me feel stupid because I didn’t know where the lock key was, no one ever suggested checking the spare? Seems like as a Tire Specialist, this may have been the first place to look no? So we go back to the store after finding the lock key. I ask a different manager why wouldn’t anyone have suggested taking a look at the spare for the tire key? Manager says «you were back there too right?» This is the service I received after Goodyear gave me a «bad plug.» Instead of trying to offer help and to fix the situation, I got the exact opposite. I left after exchanging a few words with the manager and will never come back to a Goodyear store after this. The service and management were about as bad as it gets. I wouldn’t even give them 1 star…

I had a crazy emergency on the Dan Ryan on Memorial Day weekend. Not only were they were open but were able to get started on my car during the holiday. Dealing with insurance companies isn’t fun but Omar dealt with the situation and kept me informed the whole way. Highly recommend this shop!

So glad i stopped at this place for my tires! Got a new set of all 4 tires for my SUV and they did an amazing job! Got free Alignment as well with my purchase, they got the deal going on! Overall i’m happy with their service! Recommended!

I went in for an oil change since this is down the street from my condo. I Ended up paying $ 100. JUST FOR AN OIL CHANGE. Granted, they did charge me labor ($ 40). I have never had to pay more than $ 80…even at the Lexus dealership, my bill was always for $ 80. And they’d throw in a free car wash. Needless to say, I will never be returning to this place for any work. Plus they told me I would have to get my oil changed in 5000 miles, even with the synthetic oil. Why is it that every other time I’ve gone anywhere, I’m told every 10,000 miles.

These guys have been taking car of my car for the past three years… I believe they have treated me squarely each time I needed repair work done. There have been times when they saved me a lot of money by repairing tires rather than replacing them with new ones… they fix small small things without charging me (bulb replacements). I have a Mercedes and they can do the majority repair I need, but when they can’t they recommend the dealership. Over the years I have come to trust them and I would recommend them to anyone…

After using their mechanics and reviewing what have been said by other Unilocalers here .I think this place has been Unfairly criticized by some But again, ppl have different opinions about different services but here is my overall experience: I have used their services for almost a year now. including specific mechanical job for my Bmw that only a dealer is able to do which requires specific Bmw tools. I am thankful to the mechanic Toney and to also manager Omar and shaber. I think the issue with the auto repair business is that it’s an open market with a wide range of prices and estimates. If you go to two different shops u will get two different estimates and if you decide to go to dealer u will end up cancelling your next vacation :). For this reason ppl have mixed opinions about different shops producing different estimates or explaining different approaches to the same problem. I know one thing and I am sure about it. I will always take my car here when need to be and will recommend this place to my friends.

First of all I have roadside and warranty on my tires which should have been covered but wasn’t. The service took longer than expected. Every time I would call about my car they would give me a half answer or saying their phone was breaking up and they couldn’t hear. They would also never return a phone call. Finally I came in to get my car. Not all the services were completed, they charged me extra, and failed to use warranty as I paid for. I will not be back and hope to get credit someday. Again, they did not call back after time and time again to get this resolved.

Great place for automotive repair. Great staff, very friendly and knowledgeable. It sure beats going to the dealership for work

Great service did a complete brake job, I checked a few other places on price and Goodyear was the best value!!! The guy Tito I dealt with was very professional, explained to me in detail what the problem was and how they were going to fix it. Speedy service and everyone had a smile on their face! I won’t take my car anywhere else from now on!

I had my tires replace there, they offer free alignment for my new tires. After the new tires installed, front end shakes when it drive over small road bumps. Take it back to them, they said my 2 years old car had all bad tie Rods cost 2 – 3 thousands to repair. I don’t believe them and took it back to the dealer. It was the alignment wrongly calibrated from good year. …stay away from this place irresponsible and con artist!

I recommend anyone who needs to purchase tires or need any tire work done, go to Goodyear at 1806 S. Wasbash. Their customers service is excellent. I purchased two tires back in September and the advice given was so helpful. I am actually back today purchasing one more tire. They took my car in to assess the problem & gave me a great deal. They are on point with their work & service. I will only buy tires from Goodyear. I am very satisfied!!! The whole team are professionals & they make you feel like your vehicle is in good hands.
Thank you for your service!!!

The guys there are very friendly and customer focused, they always make sure customer are comfortable, they took care of my car and properly maintains everything and they let me know if anything needed or soon replace. I’d recommended this place, the owner is super nice and caring, this is the place to be for your car.

Brought in the car for an oil change and slow tire leak. It took 8 hours to do the work. When I picked up the car they said the tire leak was fixed. When I traveled to Lake Geneva that weekend the tire went flat again and I had to take it in to another shop where they fixed it for real for half the price Goodyear charged me for not fixing the problem. Goodyear claimed they fixed the tire sensor but I was shown the sensor was corroded and never fixed (causing the leak). The tire leak actually became worse and could have caused a dangerous accident. The business is very shady and I’ve heard from more than one person they are known for charging for service that is never done.

Blew a tire in downtown Chicago, found this shop using Unilocal.They were very busy, but managed to squeeze me in. Staff were friendly and professional. They were well stocked, having a tire available for my 10 year old minivan. Would definitely stop here again the next time I’m stranded in Chicago.

I came here to have my flat tire repaired or replaced. They were unable to repair my tire so they put my spare tire on. They put my spare tire on but did not put my spare tire equipment back in my car. I have been calling like crazy to get my equipment back and they keep giving me the run around! If you are a damsel in distress and you need your tire fixed do yourself a favor… spare yourself the headache with this establishment… they sUCK!!!

This place changed my tires but THEY DID NOT TIGHTEN MY LUG NUTS. After couple days of driving, the wheels getting power out of my hands. Also the car making sounds that something is wrong. On the high way it was shaking. We stopped by the closest repair shop but nothing was wrong with the wheel BUT GOODYEAR WAS NOT TIGHTEN my LUG NUTS so I lost 3 lug nuts from one tire I had only 2 lug nuts. ONLY ONE LUG NUT WAS HOLDING MY TIRE and keeping us alive. And other one was loose so mechanics tightened by hand. We could have fly in the high way. SERIOUSLY GOODYEAR???
We come back to GOODYEAR and told what happened. They told me that they will buy me the 3 lug nuts and give me 20 $ refund by noon. I did not receive call back and I DID NOT GET ANYTHING THEY TOLD ME.
My tire lug nuts are still incomplete and I am still driving. They said its okay to drive like that. Well trust what pro mechanics told me right?
Instead of the apologize from the mechanics I was accused of liar. MECHANICS said «THEFT STOLE YOUR LUG NUTS». SERIOUSLY??? If he tightened 5 of them then theft just stole three and loosened one of my lug nuts??? For what??? Maybe GOODYEAR MECHANICS stole mine. How does it sound???
I work in service I hate people leaving bad reviews on the Unilocal,without giving the business a chance. Well I gave my chance to this repair shop. Now I guess my bad Unilocal time to get their attention.

This was amazing! Tito was the best and it is now our go to place! We trust this place implicitly and feel very comfortable here.

I needed a quick tire patch and stopped into the location. The operation is not well organized and needs assistance with the amount of traffic that they get being one of two options in the south loop. The customer service is deplorable. The apathy for customers waiting or trying to get a simple service is ridiculous. I recommend going to Firestone or another location if you must use goodyear.
Update: I go to leave and my tire pressure light is sill on. The tech says I must drive a mile consecutively for it reset. I understand this not to be true but went with after waiting 1.5 hours for a 5 minutes procedure. Two days later, I went to a gas station and of course they didn’t reset the tire pressure.
This place is a joke.

Nail in tire today. First stop was Firestone up the street. I’m Told we might need to replace tire due to location. Bummer, but fine if that’s what needs to happen. He then says it’s 5 hours to get it done. Seriously? Made him repeat it 3 times. Are we on same page here? It’s a tire repair. 5−6pm before this job is done?
I drive 2 blocks south to this Goodyear. I don’t mention anything about where I was 5 min before and «Charlie» says no problem on tire. «give me an hour». He never mentions possibility of replacing tire, and has it done in 45 min. $ 29 and have a nice day. Great work!

Company like this one is the reason auto shops have such bad reputations. I would say, unless your insurance is paying for it, go for it… but why give them the satisfaction? They should be exposed for the crooks they are.
I took my vehicle in for a inspection because someone at work drove my vehicle over the sidewalk edge and scrapped it. I was worried there was damage under my vehicle since the car was dripping a little bit from underneath. I took my car in to the shop, and told the guy at the front what had happened and what my concerns were.
I waited for about 1hr. and finally the guy returns back with an estimate for my car. He informed me that the bottom of my car had been cracked and the rack and pinion had been damaged that created the leak under my car, which caused the shock absorbers to be out of place and needed to be removed and replaced.
I sat there and listened. Tried to make sense of what he was trying to sell me. Had zero idea what any of that meant and had a meltdown when I realized what the total repair $ amount was going to cost me to fix these problems. $ 2300 to be exact, & that was just the half of the estimate he provided me with. Another $ 900 they estimated needed to fix my brakes on my vehicle because it had a little bit of a squeak. They informed me that it might not be safe to drive my vehicle and that if I needed a rental, it would be $ 15 per day and it would take 2 days to get the parts and 2 days for labor. I was charged $ 70 to have my vehicle inspected, and if I chose to have it fixed, it would go towards my repair. Mind you, I have a 2010 RX Lexus that has less than 40,000 miles on it. This car is built to last.
I decided to take my chances and not leave my car, instead took it to a body shop closer to my job that was recommended by my employer. I took my vehicle in to have it checked, and the owner told me there was nothing wrong with the car. He did not understand where Good Year came up with the damages considering that the rack and pinion was perfectly fine. He raised my car up and showed me there was no damage and my rack and pinion was perfectly fine. As a matter of fact, the rack and pinion he showed me was protected by other skeleton pieces of metal and impossible for anything to have happened to my rack and pinion. He informed me that the reason my vehicle was dripping, was because of the air conditioner. It’s normal for a vehicle to drip a little bit under the car if the AC is used. I was charged zero $ for my inspection.
I was a little skeptical about the whole situation. I thought to myself. why would Good Year feed me these crazy stories about my vehicle, and this 2^nd body shop tells me there was absolutely nothing wrong with my car.
I figured that I needed a 3^rd opinion, so I went to see another body shop to get my car inspected. This body shop was highly recommended as being honest and reasonable. I took my vehicle in, and informed the owner what my concerns were. They took my vehicle for a test drive, raised my vehicle up and came back to tell me that nothing was wrong with my vehicle. I showed the owner the estimate from Good Year and what they informed me needed to be fixed and he told me he did not know why Good Year would recommend any of those repairs since my vehicle was perfectly fine. My car drove perfect and I should not be concerned. He gave me my keys and told me it was free of charge. I was charged zero $ for my inspection.
Go figure. Good Year, shame on you. Taking advantage of women and people everywhere to fatten up your pockets. Shame… Shame. Please go somewhere else and stay away from crooks like these. I am surprised insurance companies do not have random checks on companies like this they are affiliated with. They are being robbed twice as much.