Got Laundry Chicago, Inc.

Wish I checked Unilocal prior to paying this company a large amount of money. They lost a lot of our clothes and the customer service is horrible. Called about them findings clothes or reimbursement, first they promosed called backs I didn’t receive and now I’m getting no responses to multiple calls. Save yourself the headache.

I have used this service for years — really without issues — but then the man who had been our delivery man for many years retired. The new guy is unreliable and unresponsive. They lose clothes; they do not come when they are suppoed to cme and they never answer the phone. I intend to find another service and you shouldl, too. It is a shame to see the deterioration of a business which has gone through several difference name changes and I assume ownership changes. This group is incompetent. Too bad.

I used them a while ago but decided to finally give them a review. This is not a good place to get laundry done. First, I sent them my dress shirts and almost every one of them came back with cracked buttons. Second, they charge by pound of clothing but then they told me they would have to charge me extra because there were «too many shirts» after they picked them up, cleaned them and brought them back.

I dunno… I don’t seem to have any problem at all with these people…
course I’m not using a Groupon coupon. Seems like ALL the negative reviews I read
about any business these days always seems to center around Groupon prob’s.
I like the service here, the pick up and delivery is always OK for me and they do a good job on my clothes. I used to drive from northwest chicago to morton grove and drop off my stuff, but they told me they do pick up’s when I was complaining about the drive and wishing they were closer to me.
So they pick up the bags I leave in my hallway and return the clothes a couple of days later.
Couldn’t be easier for me and the prices are fair…
Rick L on montrose.

Unfortunately I have to agree with the other negative reviews that have been written. i too redeemed the Groupon and was horrified at how bad the service was. First it was a pain to find a date where they could come and pick up my dry cleaning. And then once they had it they did not drop it off the day they said they would. I had to call to figure out where it was and they told me they weren’t sure but would check, that took another 2 days. Once I FINALLY did get my clothes back they arrived late and the clothes seemed as if they hadn’t been cleaned at all.
The only saving grace was that Groupon completely refunded my money so I didn’t foot the bill for this horrible experiment. NOT recommended.

I wish I had read the reviews before I purchased the Groupon. I used my groupon about 2 months ago and have been meaning to write a review — I get mad every time I wear something that they cleaned.
1) Favorite sweater now has a hole in the front of it
2) Favorite cardigan is now about 3 inches shorter than it used to be and covered in pills and red fuzzies (ironic since there is no red in the entire cardigan)
3) In general clothing did not come back all that well cleaned.
Beyond that, the service was terrible. After my clothes were picked up, they called and said I needed to give them a credit card to cover the excess value (which was fair — I gave them a lot of clothes). However, I called 3x and every time the person answering the phone would say «sorry, I don’t have a record of your order»
In summary — disorganized, horrible quality, DO NOT USE.

I’ve used Laundry and Dry Cleaning pick up/​delivery services often in the past, but thought I’d try a Groupon from Got Laundry Chicago. After 2 emails, a voice mail and finally contacting someone on Saturday, they stated the driver was in the area and «possibly» call me then (Sat). Unfortunately, no call back Saturday. Well, today Tuesday (after Labor Day Monday), I heard nothing, no call back. I called again and the guy had to take my information again (3^rd time). Long-​Short, can’t pick-​up my laundry till Thursday! I kindly passed, stated the service isn’t worth it. Heck, the only reason I wanted to use there service is to save me from doing it myself and not have to wait.

First, this review is for Got Laundry’s pick-​up and delivery service. I am not sure if they even still have a location on Michigan Avenue.
Second, I’ve had good experiences with Got Laundry. I bought the Groupon back in March, and had absolutely no problems using it. I coordinated pick up and delivery with the driver (Dick, he’s great), and it went smoothly. Dick picked up my laundry early in the morning before I left for work, and returned it a few days later, also early in the morning before work. My laundry was returned on time and in beautiful condition. Unlike other laundry services I’ve used in the past, Got Laundry returns your laundry pressed (yes, especially the sheets!) and sealed in plastic. That way it stays folded and nice until you’re ready to put it away, rather than it sliding around in a laundry bag. Also, the laundry did a great job removing pet hair — not an easy task!
I used Got Laundry for a second time this week, and had the same good experience. I use them mostly for sheets, comforters, towels, etc., but have sent clothes there, too, with good results.
It’s not cheap ($ 2 per pound), but well worth the cost, considering the good work, pick up and delivery. I will use Got Laundry again, and I recommend them.

Terrible dry-​cleaning service. My issue is not with delivery as much as it is with the quality of the work. I was off work last week so delivery and pick up were fine. However, when I got back my clothes today, ¹⁄₃ of my clothes were still dirty. I has asked the driver whether or not they spot check for stains which he assured me they did. Unfortunately, the five items that were actually visibly dirty still had the marks on the front of them (these were not hard to find) when they were given back to me. I will have to take these items to a local dry-​cleaner this afternoon. So disappointing.
Do not use this company.

This place is horrible. I bought a groupon from here, and I couldn’t be more disappointed. The drivers and customer service reps are very rude and unwilling to work with your schedule. They want to drop off your clothes during the day whether you are available or not. I made an arrangement for a Saturday drop off, and the delivery driver did not show or even bother to call. I called him 45 minutes after he was supposed to arrive with my clothes, and he was in Indiana. It is impossible to get your clothes back from these people if you work for a living. DO NOT USE THIS SERVICE!