GrubHub, Inc

This review is for the GrubHub service itself– NOT an issue that is (mostly) out of their control like a late order or bad food like some of the reviews below. GrubHub is essentially a relay service that restaurants pay for. You place an order with them on line or via mobile app. and they relay it to the restaurant. If the driver doesn’t have his ID to gain entry into your building or is rude, that is on the restaurant, NOT GrubHub. GrubHub doesn’t provide drivers like a delivery service. (and no, I do not work for GrubHub)
That being said, GrubHub will almost always try to make your order right. I have only had to deal with customer service a few times usually due to a late order and they will contact the restaurant and text or email you back with a new estimated time of arrival. They will almost always throw some Grub Hub credit to you to use in the future. But this credit expires after 30 days, so use it quickly! The people in the call center are always professional and are actually based here in the U.S.

was trying to go on GrubHub and order Chinese food for a Friday night. i checked menus on two restaurants, «new wok Chinese» (Bolingbrook) and Golden Chopsticks Restaurant ‚(Naperville). the prices on GrubHub are much higher, as are the delivery fees. this has happened on other restaurants that i have checked prices on. i wonder what is going on? are the higher prices being kicked back to GrubHub? i talked to a really nice girl at GrubHub and asked her, and she said it must be a mistake between GrubHub and all these different restaurants. i would think an established restaurant would not raise and lower prices on a whim. menus cost money. whats the benefit of using GrubHub if you are paying inflated prices. on the order i made directly to Chinese restaurant, there was a 1.50 or so difference, now multiply that on 5 items, adds up, huh? NO WAY WILL I USE GRUBHUB, period. Please, check the prices of the restaurants you want to order from and see for yourself. If you don’t mind paying the inflated prices, by all means use GrubHub, but i see no reason to waste MY money.

Grubhub has been more than awesome lately! Food always arrives and if something is messed up, they are more than happy to fix it or accommodate in another way.

I had an order that was 15 minutes past it’s estimated time. I called the restaurant, but I continually got the busy signal. So, I called Grub Hub. They instantly knew what order I was talking about, noted that it was late, and contacted the alternate number the restaurant had given them. I then received a text message telling me the order was on its way and I received it shortly after. I also received a credit for the order being late. Incredible service.

GrubHub is a cool service for ordering food online. I really like it because it cuts out having to list everything I want out for someone and usually having something incorrectly in my order or missing from my order. It really helps cut out a lot of errors.
Their website is great, well organized and makes ordering really simple. Plus for every 3 times you order, you get to play Yummy Rummy to earn free items and a chance to win big. So far, I’ve won a free drink and a free dessert.
I love their ordering tracking sending me emails & texts and giving me a very exact delivery time. Overall, I’ve had nothing but great service from GrubHub.
The bad with GrubHub:
–some of the minimums are crazy ($ 30?! eh!?)
–some places have high $ 5 delivery charges
–very limited places to get delivery from and the majority of them are not fantastic. :(

I recently used GrubHub to have food delivered for a dear friend out in Kansas that was experiencing a tragedy. What a brilliant service! Here’s how easy it was:
Step 1: I entered in my friend’s address and up popped a number of restaurants in her area that delivered
Step 2: I selected the restaurant, did some ordering and then paid with my PayPal account
Step 3: Ummmmm, what was the last step again? Oh wait, there wasn’t one, because it was THAT EASY
I did have a question as I ordered her dinner at around noon and didn’t want it delivered until 5:30, so I clicked on their little chat function to ask how to delay the order. They told me to simply type what time I wanted the delivery into the «special instructions box» and I was good to go. Me not trusting any system, I called GrubHub once my order was in. The nice operator told me to hold while she called the restaurant and confirmed a delivery for the evening… and she came back and said I was all set.
For a great service that is FREE, with excellent chat help, great phone support, an easy to use system that actually works: Yay! I’m a fan!
Unilocal 100 Challenge: ⁴⁰⁄₁₀₀

It’s not that I couldn’t order from a place near me that delivers, but I have grown tired and wary of the Americanized Chinese places around me… So when I had a craving for curry the other night my roommate and I used GrubHub.
I very disappointed in the ordering service, it was very (and I mean VERY) slow. The rest of our websites were working fine but it took almost 25 minutes to order everything and submit it as the website just wouldn’t load pages.
It was very convenient that there was an order tracker that gave an estimated delivery time, and I really appreciated the professional demeanor of the driver. The food was not as warm as I would have liked when it arrived, though I guess you can’t win every battle.
I give it 4-​stars based on convenience, as well as the options to have some of my favorite restaurants delivered to me… But realistically I would be far more apt to just go to the restaurants than pay the markup of $ 1+ on each food item, and then only receive «warm» food.

They are truly a model for, whatchamacallit, hmmm… customer service! Food late? An immediate apology and free «grub.» Repeat for trouble with order, payment, you name it. I actually posted about these guys on FB after a particularly impressive encounter. Use them, and as they are fond of saying, «deliciousness awaits,»…
…which reminds me. They’re clearly targeting Yers and/​or millenials (what’s the diff?) with their online verbiage. It can get a little treacly, but not a cause for alarm.
Finally, this is sadly serious. I’m guessing because of ABC reg’s, very few eateries list alchyhol on their delivery menus on the app. That smarts. Solution is to call establishment after placing order and adding on your poison of choice. You maintain GrubHub service, coupons, and chic while adding a nice buzz.
Enjoy.

I live in a high-​rise that makes you show ID when you want to enter the building with e Delivery. Every other time I get grub hub the driver doesn’t have ID. This means they are driving cars on the road without a license. Anyone see a problem with this? WOWZER. Not a reflection of the restaurants by ANY MEANS. This just shows they have LAX standards.
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Grubhub is a very well-​oiled and hip machine of superb customer service. Even if something goes awry with the particular restaurant, a Grubhub genie is there to help you, waiting on their very reliable instant messaging service. Twice I’ve used that and there were real people on the other end, reversing charges when a delivery never showed up and calling a restaurant when my phone died! The Yummy Rummy game is a genius sales promotion tool, and the whole feel of the website is fun and easy to navigate. I usually cook, but use Grubhub whenever I want takeout. Any extra charges or order minimums are worth it because you can trust this company to deliver, even if your restaurant drops the ball.

Best thing that ever happened my kitchen! Over 75 orders and counting :)

Listen… I don’t cook. So, basically GrubHub is my dream come true.
It’s great that they send confirmation emails and texts that tell you what time you can expect your food, and they also send texts when your food is on your way.
Customer service is awesome. I think there has only been a handful of times when there has been a problem with my order, and their customer service representatives were quick to look into the issue and offer monetary credit if necessary.
Sidenote: Xevious rocks.

I have to say I really loved the idea of it and we use them all the time, however, we seem to be having many issues lately with our orders. I dont know if it’s grub hub’s systems or if it’s an issue with the restaurant. I haven’t had these issues in the past when ordering directly and it turns into a mess when you have to contact Grub about it, it’s easy but I dont and shouldn’t have to do this. Anyone else having issues?

For a while now i’ve been using Grubhub and I love them. Twice now they had to cancel my order because the restaurant was either closed or couldn’t contact them, but they give you $ 5 bucks towards your next order! This is a nice touch. It’s rare when it happens but it’s a nice service touch.
This service is very consistent and there are tons of restaurants you can choose from in any area that you’re in! I’ve used a couple other services and this one is best so far…

Just finished 4^th grubhub delivery and am quite pleased. Would have been 5 stars but last time the sauce from my sandwich was spilled and dripped through the bag and the delivery man didn’t even mention it. Other than that, they have always provided quick and reliable service. Also, downloaded the app and used it for the first time today and loved it.

As a longtime loyal and VERY frequent user of GrubHub, I warn you that you may be charged for food you did not order or even more crazy, food that was NEVER delivered. I have a charge on my credit card for 30 bucks on December 10^th (when I was out of the state) for a delivery from Chicago’s Pizza.
Problem is, I never ordered it. I did an online chat with GrubHub and was told they would check into it and call me today. Well, of course, NO ONE called me today and yes, I’ve been in my office with my phone all morning and there are no missed called and NO voicemails from GrubHub.
So, I get an email from them saying that Chicago’s Pizza attempted to deliver and that no one answered the door or the phone. Well, then that means, that GrubHub is ILLEGALLY charging me for a good that I did not receive even if I had ordered it. Secondly, when the delivery person called, it was like 2:30 am and I was out of state and told him I didn’t order anything and he must have the wrong number (I assumed since I had ordered from GrubHub the day before, he had my number in his phone and for some reason they are never smart enought to ring the buzzer, they call when they arrive… that’s a separate annoyance) and I went back to sleep, shrugging it off.
Also, when I first chatted with GrubHub, they told me the order was placed with an email that is not mine. Different email, but my card, no food delivered, but charging me. Holy Smokes.
I ordered from them last night after the chat we had and I felt they were going to be decent, but NO MORE. Not a dime from me.

I’ve had nothing but phenomenal service from grubhub, especially with their chat service. I am a nervous person and do not like talking on the phone, so it was a relief to find a way to order online from a lot of places. It is also full of really helpful information.

I am grateful that during my long, lethargic, Thanksgiving hangover I can order anything besides turkey without leaving the couch (except to answer the door for the delivery guy).