Guaranteed Rate

Can’t find a single negative thing to say. Loan documents were so easy to sign. Someone was always avaliableto take my call, and if not my call was quickly returned, and address any questions. We closed early. Paperwork was handles and delivered professionally and in an extremely quick timely mannor. Norma, Beth, Jennifer, and Carrie are over the top, professional, hard working super women! I can’t say enough great things about this experience!

We relied on the Boston area team — Mike Suffoletto, Amy Guilbeault and Tracy Pepin, to expedite a purchase on a California property. We advised them that a quick turnaround was imperative and they really came through for us. They expedited the documents, assisted us in completing them, prompted us for follow up and really made this transaction happen as quickly and smoothly as possible.
Can’t recommend this team highly enough — we will happily use them for all future transactions!

Working with Guaranteed Rate was the worst experience of my life, and I have had a spinal tap. Twice they had me schedule a closing before giving me Clear to Close, so of course, they needed more information causing me to move my closing date a total of three times. Why would they ask me to schedule closing before I was clear to close? Why did they wait until the week of closing to verify my employment (this was one of the many hold ups)? The day of closing they moved my time from 1pm to 3pm because they thought the address of the title company was suspect in their instructions for wiring. I had to leave for closing without knowing for sure that the documents would be ready. Then closing took 3 hours because the documents were definitely not ready and they fought me on the $ 250 credit everyone is supposed to get at closing for doing a paperless mortgage. Seriously, they fought for an hour over a $ 250 promise that is in their every email signature.

This has been the smoothest refinancing I have ever worked through — Shant and his team (Rose and both Laurens) were prompt, knowledgeable and very courteous through the entire process! The online system was a dream and they were dedicated to closing my loan in a timely manner — they even were communicating with me at 11 pm one night to keep things moving along at a quick pace. Would highly recommend. Keep up the great work guys!

They just process your loan application. Your loan will then be transferred to another company who will take your monthly payments. The company that now processes my monthly payments now charges $ 5 for every online payments from their website.
Stay away from Guaranteed Rate.

Great lender. The only minor comment is had that they sure did ask for a lot of documents about my financials. Other than that, they were great. Jason even showed up to my closing appointment for the home!

Horrible. Just go elsewhere. There are so many good and GREAT banks or mortgage lenders out there. I would never recommend this mortgage lender. There is a total lack of explanation, timing, and caring with this bank.

I wish I could give Joe Burke and his team more than five stars. As a first time home buyer, everything seems so big and scary. Watching HGTV really doesn’t give you a feel for how the actual process works, who knew? But from the moment I first talked to Joe, I knew I’d picked the right lending company. I’d been with another company before I found Guaranteed Rate, and the difference was night and day. Joe was always sure to schedule calls with me, and he didn’t mind when I called him four times a day to ask questions about the process. He made sure to explain things in clear language, and was always looking for ways to get me a better deal.
Throughout the whole process, the hardest part was just finding all of my documents. Where did I stash my 2013 tax returns? Where does my company keep my W-​2? Nothing was difficult if it came from Joe. I especially appreciated the completely online system, it felt a lot more safe than emails and faxes. Plus he was so willing to work with me, knowing that I had just changed jobs and didn’t have all of my paystubs yet. Plus, do you know a guy who will answer your questions night and day, even on the weekend? Nope, but Joe does. Thanks to his team, I just got the keys to my new home. Thanks all!

We just got done refinancing our mortgage through Guaranteed Rate, and we couldn’t be happier with the result! Not only were we able to get a lower rate and save money on our monthly payment, but the process was quick, efficient, and so easy. Leo Chronos and his team were so great to work with! Leo was always available to talk us through the process and answer any questions. He’s a genuinely nice guy and wants to make sure you’re comfortable. GR’s online platform made things SOOOO much easier than our previous mortgage process. If you are looking for a refi, contact Leo Chronos and his team!

guaranteed Rate’s new online platform makes it really easy to send forms back an forth and make the process go along very smoothly. Staff was all very friendly and timely with responses to emails and calls. Will definitely use them again.

Tom Lavallee and his team were fantastic. He helped us 10 years ago when we purchased our home and just this month again when we refinanced. He and his team provided us with amazing service during both transactions. When we closed on the re-​fi they were able to send an agent out to our home at a time of our selection and we completed the closing in less than an hour due to the preparedness of the agent.
During both our original purchase and refinance, Tom followed up with us on a regular basis to make sure we were good to go for the next step in the process and to make sure any questions we had were answered. When I had to leave a voicemail or chose to reach out over email he always got back to me within 24 hours. I always felt like I was in good hands.
I can hardly imagine a refinance going any better than it was with Tom and his team. I am happy to be able to recommend his services to anyone looking to get a mortgage or refinance.

I worked with John Peszek and his team to refinance my mortgage. They were professional, timely and couldn’t have made the experience easier. It was about 5 weeks from my initial email to John until my closing. Great service!

I turned to Guaranteed Rate after a horrible unsuccessful attempt through Union Bank. Eric Raso and his team were wonderful. He kept me informed on every step of the process. It was a real pleasure doing business with Guaranteed Rate and especially Eric Raso. I strongly recommend them.

I’ve known Joel Schaub for a few years and when the time came to close on my first live-​in investment I came to him at his insistence. I couldn’t be happier with the outcome. Joel and his team were on top of everything from start to finish, furnished me with all the docs I needed to close on time, and helped make what could have been a long and drawn out process into a streamlined and stress-​free closing. Especially considering this was for a foreclosed property, the team at Guaranteed Rate helped push the bank to close in record time. Not to mention that their home loan rate was practically unbeatable, evidenced from the research I did. Thanks again to Joel, Tracey, Kamron, Kaye, Jennifer, Missy et al. for all their help!

So we finally closed on July 8^th, 2015. The sale of our previous home was very hard on us as a family. We were supposed to be displaced for two days and ended up being displaced for two weeks. I have been telling everyone about my distain on Guaranteed Rate Mortgage.

Our experience with Peter Martino and his team was an absolute delight.
Peter was always available to talk and thoroughly explain all the details. I called him early mornings, late evening, weekends and even on holidays. Email communication and online process was also efficient and convenient.
Lending fees and interest rate were extremely competitive.
It was a real pleasure to have business with GR and Peter Martino! Strongly recommend.

Had such a great experience with Guaranteed Rate and my loan officer Dan Rogers! Everything was explained thoroughly to me and I was helped every step of the way. Thanks!

This review is for Andee Montemorano and her team (Orange County, CA area).
Andee’s team was absolutely wonderful to work with. They are all very professional and took the necessary time needed to explain the in depth details of all the loan documents. They made the overall house-​buying experience a great one and I strongly recommend using Andee if you’re buying in the Orange County, CA area. We will 100% be using Andee again in the future when we’re ready to move on to a new home.

From the very first point of contact, through our closing last night, this has been an awesome experience. I never imagine a refi could go as smoothly and quickly as ours did.
My initial contact was with Patrick Raffner in the Chicago office. He was very prompt and professional in all his responses to me and provided us with a wide range of options to work from. Once we chose the mortgage which would work best for us, the process moved along so smoothly and quickly. We were assigned to a local rep, Rhonda Lampley, to navigate the steps through verification and underwriting. She was friendly and efficient, answering all my inquires very quickly.
The entire process took about 45 days from start to finish. We closed last night, in the comfort of our own home, and they were able to meet after 6PM, which accommodated our work schedules. We received a great rate and I cannot stress how ridiculously simple the entire process was. I would highly recommend Guaranteed Rate to any of my friends or family.

Highly recommend Nadia Durrani, she was extremely professional through our 8 month short sale process.
She is very clear, honest, and upfront about the loan process and she guided us every step of the way. She was always available by email and phone to answer any questions we had.
She was also able to get the funds ready in less than a month and have the final approval 48 hrs prior to closing. The money was already wired at closing which made the closing process extremely smooth and quick.
The fees at Guaranteed Rate are clear and we were not surprised with any points or last minute fees. We also got a great rate and APR.
Cannot recommend Guaranteed Rate and Nadia Durrani enough.