–I dropped my taxes off on February 26th, I got them back completed on April 12th for submission –My fiancée dropped her taxes off on February 26th, she had to file late because they got her taxes back to her on April 16th –Forms were filled out wrong, all of my direct deposit failed(not because I gave the wrong information, but because it simply wasn’t populated on the forms after I specifically requested it. I understand I should have reviewed more closely and that it is my fault in the end, but it should have been done right to begin with) –Had an incredibly difficult time getting in touch with my tax accountant both by email and by phone after consistent calls and emails I would NEVER pay for this service. If it wasn’t free for me I’d feel totally cheated at the entire setup.