H&R Block

Recently went to this location and it was a terrible mistake. They were 40 minutes late, too busy talking about the show Cops. When we were finally seated Javier, the tax «professional,» had the previous client’s information on the screen. I saw the full social security number, as well as their 3 previous years earnings. Finally after about 5 minutes, Javier finally decided to start on our taxes, the reason we were there. He was unable to add deductions in the HR Block software and we proceeded to show him how to add them in their software. After still not understanding, we felt very uncomfortable with Javier completing our taxes. We asked for our W2s back, went home and used turbotax. Will never waste our money here again.

I have been here several years and this year has been the worst. Not only was I told the wrong time to do my taxes but they have offered no apology for THEIR mistake. Their staff is very unprofessional. They talk Spanish while the customers are in front of them not thinking they can understand them. Do not come here!