Harold’s Chicken Shack

First time I’ve ever seen a live band playing in a chicken shack, while water is running from the ceiling.

The mild sauce isn’t the same as the other Harold’s off 87^th and Sangamon. I ordered the wings with salt pepper hot sauce and mild sauce they just put mild sauce on it only. I waited a half hour for the order when it barely had any customers.

I had heard a lot of hype about Harold’s, and I had very high hopes when I stopped by here for lunch, but unfortunately I was let down :(
I thought the lady at the counter who took our order was pretty friendly. I went with the ¼ chicken with dark meat and fries. It was actually a pretty good deal for the chicken, fries, and a drink as a lunch special!
I thought that the chicken was alright. It was anything I’d right home about, so I was pretty underwhelmed. It was definitely still gooood, but it definitely didn’t live up to the hype in my opinion. It left me longing for Popeye’s… Also, the fries weren’t very great either.
I may be back, or maybe I’ll try a different location, but I’ll probably just try somewhere else.

The food is never disappointing here. The gizzards are the best around. The wings lack flavor but if you put lemon pepper on them it makes up for it. The only reason they’re not getting 5 stars is the wait time. Every time we came here to order we had to wait a good 15 – 20 minutes.

I went to this Harold’s tonight and the customer service was horrible and the chicken was mediocre. I will continue to drive out of my way to go to a Harold’s within the city limits. I called in my order and waited 30 minutes after paying for them to call my number so I could retrieve my food. Eventually I asked Lataisha if my food was ready and she comes back with the food (it had been sitting for who knows how long) and I say I’ve been waiting here and you guys never called my number. She then tells me Jasmine called my number and I tell her no that didn’t happen because I’ve been listening. She then snatches the food telling me I will get new chicken and saying that was completely unnecessary.
I don’t know which part was unnecessary me getting horrible service or me acknowledging that I got horrible service, I’m assuming it was the latter. I then asked Jasmine if there was a manager and I was informed they were not in. How does a business properly run with no manager on duty? I asked for their names and that’s when things got crazy. Jasmine asked what did I want on the order of «fresh» chicken and I told her and she told me she didn’t know and I «didn’t have to do all that».
Once again I don’t know if «all that» consisted of answering her question or not. However I never once yelled or cursed, I as the paying customer who never asked for a freebie was verbally insulted by people who I was paying to provide a product.
I do know this place needs a complete overhaul of staff and correct policy and procedures to correctly deal with customer complaints and they could also enroll the staff in lessons on speech and maybe reading lessons since reading the ticket was such an unbearable task for them.
There is another Harold’s across the street and a Red Snapper around the corner, if I wanted something close to my home I would choose one of those but they do not have an online presence so it would take a bit of an effort.

The food was great!!! I ordered the 4 wing meal but I was shocked at the $ 6.50 price tag (but I’m cheap). The service was subpar. The orders were totally mixed up and at one point I thought they were calling out random numbers. About 30 minutes into my wait they started calling numbers higher than my number which really aggravated me. I guess I’ll keep going to my favorite Harold’s this one needs more experience.

I stopped, in at this location and got home to find a staple in my food. I called, and a young lady answers the phone and seemed non concerned about what I just told her. The bag wasn’t stapled so, why was there a staple in my dry chicken and half sauced fries? They’ve totally lost me as a customer. No apology, for it happening or offer to give me a credit. Just a bye!