Hertz Rent A Car

DO NOT choose the Pay NOW FEATURE!
Wherever I can on the internet I want to warn everyone about the PAY now vs. Pay Later. The Pay NOW has a cancellation charge of $ 100 if you cancel within 24 hours!!! Don’t do it. Go with a rental car company that doesn’t have that feature. If you cancel AFTER 24 hours the fee is $ 50!!!
Seems a little backwards doesn’t it?

This place opened around the corner from my house, so I thought I would give it a try. I needed a car for two weeks to drive out East. Made a reservation ahead of time and called them direct to inquire about making sure the car wasn’t too small. These guys were fantastic. Marco and Joe really went out of their way to accommodate me. The car size I had chosen was a little too small for us, so Marco and Joe went out of their way to make sure I had a car I was happy with. The car was awesome and ran perfect for the whole time I had it. I am a small business owner in the neighborhood and will definitely refer any of my customers needed a rental car to see this location. They provided outstanding customer service and will use them again in the future. Thanks, Marco and Joe!

We thought all was fine but their customer service in dealing with an issue has been disrespectful. We were in a car accident and through our insurance, State Farm, we are able to get a rental car covered while our car is being repaired. We went to this Hertz location. Hertz told us we needed to get the additional insurance they sell so they charged us $for $ 350 worth of insurance that, it turns out, State Farm doesn’t cover — of course because we don’t need it. Having never been in an accident before nor rented a car while having our own car insurance, we had no idea we didn’t need the additional insurance or that it would not be covered. However, Hertz should know better, particularly since they have a business relationship with State Farm. But, they are paid a commission on the insurance they sell. So far, several representatives from State Farm have been surprised and appalled, called Hertz to talk through this and have the charges revoked, and Hertz’s response has been rude and dismissive. Hertz hoodwinked us into buying insurance we didn’t need and now won’t own up to it. I’d be happy to revoke this review if they took care of their customers and business relationships. I would think those at the top of the ladder at Hertz wouldn’t want a relationship with State Farm to be tarnished, particularly since State Farm is the only reason we went to Hertz in the first place.

I’ve rented from this location multiple times. Joe and Marco are always friendly and helpful. They manage their time well when multiple customers are in the building and they work well as a team. On my most recent rental, I was going to be given a red car and expressed my dislike of red cars. Joe said not a problem if you don’t mind waiting a few minutes while I wash this other car. He personally washed the non-​red car for me and I made sure to get his name so that I could leave this review. I’m not a fan of the hours and no overnight returns, but the customer service makes it all worth it.

OK, so it was the full 5 stars when the weather was nice. Now that it’s COLD outside still 5 stars! and my initial review still stands. Plus I will add «helpful» for the employees at this location. I arrived with an armful of tote bags plus unwieldy shopping cart. Thanks to two helpful guys in no time at all I was in the rental car, cart stowed in back and tote bags on seat. After a few words about gas level for this car and using the wide– angle camera for backing I was on my way. So much has to do with making a reservation and asking the right questions. Even without that this location does an excellent job of customer service. Oh yes — location has easy-​in entrance from Lincoln Ave and easy-​out exit onto Winnemac.

Convenient location, friendly staff. No overnight returns, though, which is a huge inconvenience. Go with another location if you need that.