Hertz Rent A Car

Hertz is by far the worst company with which I have dealt. I chose to use this car rental service because the location is close to my home and the prices are reasonable. When I got to the Sheffield location, they said they did not have my car available and that I would have to go to a separate location which was farther away. They did pay for my cab to get there which was a nice gesture, but inconvenient to be sent somewhere else when I was in a hurry to get my car and start my 3+ hr drive. I picked up my car at the second location on Clark St and the car was filthy– clearly hadn’t been washed. Once I started driving (in the middle of winter and with snow falling) I realized the car’s windshield fluid wasn’t working. I had to pull over multiple times late at night to wipe my windshield clean of salt debree and dirt– just so I could see well enough to drive.
The next morning, I re-​filled the solution on my own dime thinking that the car had just run out of windshield fluid. After this didn’t work, I contacted several locations in the Indianapolis area and was told by everyone that they did NOT have a replacement car that I could use for the remainder of my trip. I finally spoke with someone at the Indianapolis airport whom said I could bring the car in and switch it out for another vehicle there. I explained to them that driving to the airport would mean at 2+ hr trip for me since I was staying on the opposite side of the city. They apologized but said driving out there was my only option. I argued with them for a long time before they finally contacted another location (which was 10 mins away from me) and said that there was a replacement car at the closer location which I could pick up. I called the closer location located inside a Penske Honda at 4140 E 96^th St (I tried to write a review under this address but there is no Hertz listed on Unilocal at this location).
I called the 96^th street location and the worker on the other line was very condescending. He told me the reason the fluid wasn’t working was because of the cold temperatures. He continued to insist that this was the problem, even though I explained to him that I re-​filled the windshield fluid at room temperature and there is no way it could have frozen in the 1 – 2 minutes it took me to re-​fill the fluid and start the car. After arguing with me about the matter, he agreed to switch out my car at the 96^th st location.
My first hurdle here was finding the location. There is no signage visible from the road or the parking lot. It just looks like a Honda dealership. I had to pull over and ask one of the car salesman to point me in the right direction. Once I found the place, I entered the building, again no signage of where to locate the Hertz office (it’s in the very back of the dealership) so again asked a car salesman where to go.
Once I got to the Hertz counter, I overheard workers speaking very loudly about «a dumb woman» who had called and requested a new car. They were talking about how idiotic it was for this person to request a new vehicle when clearly the windshield fluid wasn’t working because of the cold temps. It quickly became apparent that they were talking about me. While they were having some good laughs at my expense, I was standing at the counter waiting to be helped for at least 10 minutes.
When someone finally did assist me I was too irate to say anything to him. I got my new car and drove off (the windshield fluid worked on this car, despite the cold!).
After I got back to my hotel, I immediately started calling numbers to talk to someone in Hertz customer service. This proved to be very difficult because the Hertz website is very unclear about what number to call. I finally was able to get a hold of a customer service rep by dialing the gold membership number and asking to be transferred. The only good thing about my experience was the great help I got from the customer service rep. She quickly filed a complaint and truly seemed to care about my terrible experience.
The next issue I had was in trying to reach the manager of the 96^th street Hertz location. I wanted to explain to her the offensive behavior of her employees, but no one could give me a direct contact for her. I called a number which was her «main office» but the receptionist told me she only stops by at that location and primarily uses her cell phone to communicate. However, they did not have her cell phone info and did not have an office phone where I could leave a message. The receptionist also wasn’t sure when she would be back in the office since she only stops by on occasion. I was never able to speak with the manger, but did receive email confirmation that my complaint had been filed via customer service.
My parents have been loyal Hertz gold members for many yrs, but after hearing about my experience, they have decided to discontinue their membership. I have never felt so disrespected in my life. Horrible company run by horrible peopl

Came here once and will be the only time. They had no cars available despite me making a reservation for one and were in no hurry to find any. Do not go here