Home Element

I spent $ 1400 on a bedroom set through Homeelement. After delivering me a broken headboard, they refused to open a claim with me and/​or refund my money. The best they could offer me was a $ 100 check and a touch-​up marker. Absolutely ridiculous… save your money and buy elsewhere.

This company’s online service is awful. We called before buying a dining set and were told that «easy assembly» was required and that only the legs had to be put on the table and chairs. The chairs are completely unassembled when they arrive. There are literlly no screw holes predrilled into the seat and you have to assemble EVERY piece of each chair. It is ridiculous. The wood is MUCH darker than it appears in the photo — it’s like a very dark mahogany look. And, of course the return shipping is a complete ripoff — you pay a 15% restocking fee, plus the full shipping fee to and from your house (not the $ 75 you thought it was). We would get less than HALF of what we paid for it if we returned it! We’re going to try to resell on craigslist. Oh, and the flexible drop off time? 9 – 5 M-​F only and they can’t schedule a time for you so plan to take the WHOOOOLE day off of work. We will never buy from this company again. Awful.

I was not overly impressed with this store, which is an escelator ride up from street level (in the same building with Marshalls and Linens ‘n’ Things). The furniture reminded me of the kind you find in Dania, mostly modern and kind of Scandinavian. I was the only customer in the store, but nobody asked me if I needed anything. The prices seemed moderate — sofas were mostly in the $ 1,200−1,500 range.