Home of the Hoagy

Some how some way, HOH in new store even slower… in the new restaurant you wait in a long line to place your order, then wait in an even longer line to pay then wait… now I’ve been coming to HOH for 20 years. THEY HAVE ALWAYS BEEN SLOW, AND RUDE!!! And this is why even people in the neighborhood can’t stand to go there only once in a while, because yes the food is good… But how did they ever manage to make a molasses slow restaurant even slower… my family and I had a game plan: go to the restaurant place order, drive to the nearby store grocery shopping, and go back more than likely your order would be just about ready… Now you have to spend 10 min in one line then 10 minutes in the next just to place your order. why can’t the order taker just take the money as well… I can only stand to go there 4xs a year even though I love their food

Not sure what happened 2 this place, but it used to be delicious. Now it’s just a long wait for cheap tasting meat & even cheaper tasting bread. Let’s not even talk about their fries with steak sauce. The sauce is not as good as it used 2 be, nor is anything else in the place. I am so thankful that the lady rung my order up wrong & I ended getting my full order for about $ 10 cheaper. I won’t be back home of the hoagy unless u guys get ur flavor back. Sad 2 see that you guys have fallen off It used to be worth the wait, now I wish I could get my 40 minutes of life back.

I love Taurus Flavors on Stony. Home of the Hoagy is overrated, hella crowded and staff is rude. Got attitude for asking simple, legitimate question. Very unprofessional and bad customer service. Only good thing is they offer fries.

All honesty I prefer Taurus flavor steak sandwiches over this place any day!
Just my opinion and taste buds

I’m not sure wat all the hype is about… I ordered a Hot Tamale, a large sweet beef hogagy and fries & I must say I only liked the fries. the hoagy wasn’t at all impressive & I won’t be back. They also gave me microwaveable tamale! They should put «microwaveable on their menu next to Hot Tamale

In reading the reviews about this place, I was somewhat skeptical to go but decided I needed some comfort food. My experience was way different from those posted here on Unilocal,and maybe the time of day that I went made a difference. I tried to call in my order but figured that since i’m new to this joint I better go and order in person.
Let’s start with two of the main complaints about HOTH, bad customer service and long wait times. Fortunately I didn’t experience either — I guess I have good restaurant karma. There were 8 people waiting for their orders to come up when I got there and I started to get nervous thinking how long had they been waiting. That being said, the young lady who took my order [with the braids as one writer reported] was very pleasant and explained the menu to me after I informed her that this was my first visit. After ordering, I stepped over to the right to pay for my grub and had a seat. From the time I ordered till they called my #57 was a total of 12 minutes — it took me 25 minutes to drive there!!! I didn’t even have time to finish my second game of Spider Solitaire on my cell phone! Oh well, I grabbed the goods and drove home.
Fries on point — natural fresh cut and lightly salted, and the steak hoagy was the bomb! Those of you who had a bad experience I would say give them another try — the food is well worth it.
I would have posted a picture of my fabulous meal bad it is dust [as in dead and gone] right now. Maybe next time.

Ok so I was here on today. Steak sweet was delicious but fries cold because the fries actually sit in a pan until your sandwich is ready. The wait time is horrible! They need to figure out a way to get orders out to the customers in a timely manner. An all cash establishment which makes it inconvenient for individuals who does not carry cash. Both order taker and cashier at front fondle through their hair and one had braids. That’s a big no no when dealing with people food! Everyone but everyone should have on gloves especially if your are handling the food in any kind of way. Just disappointing and might not ever go back!

Food is really good but the wait for the food is absolutely horrible. I would to give this place 5 stars but its ridiculous on time. Been waiting an hour for a small steak Hoagy and small fry.

This place is the best for sandwiches! I ordered three large turkey hoagies w/​everything and extra meat. I could not eat this huge sandwich. Lol. Service is very good and the food is really good. Worth every penny! Will make this stop every two weeks.

A1 since day 1. They still got it. Didn’t wait long either. About 15 – 20 minutes. Better than Taurus and new place over east can keep that bullshit.

DON’T GO HERE…
…if you are in a hurry.
…if you are on your lunch break @ work.
…if you are trying to get some food before a game or event.
I have been a customer of Home of the Hoagy for 30 years. After yesterday they have lost a loyal customer. 1 hour and 40 minutes, two lines (not one, two), then another waiting period! All for three large hoagies and two fries with sauce??? I can’t do it anymore. I’m sorry.
How can you treat someone who has been going there for over 30 years like that???
The «other persuasion» don’t treat me like this and for now on, that is who I will visit (example: Alpine Sub, Berto’s, Fontana’s, Algonquin Sub Shop).
My commute is less the time to get the food (40 minutes from western suburbs)!!!
In other words, to receive their food, you have to devote 2 hours of your day to receive it!!! Man, I can receive a Baptist church service and sermon in the same amount of time!!!
A flight from Chicago to New York is an 1 hour and 35 mins!!!
A flight from Chicago to DC is an 1 hour and 17 mins!!!
A flight from Chicago to ATL is an 1 hour and 31 mins!!!
A flight from Chicago to Kansas City is an 1 hour and 22 mins!!!
I bet you they don’t do ANYTHING about it!!! This is how you treat me??? A 30 year patron???
This is day 90 of them not doing anything about it!!!
New Year, new me, out with the ghetto old…
Home of the Hoagy? Should be named Home of the Sorry!

The food is good, but you can wait up to a hour after you order to get your food. Go when you have time to wait and are willing to wait! It’s cash only and once you pay you cannot get your money back. I love their sweet steak sauce but when they tell you they are going to put «mild sauce» on you fries, it’s the sweet steak sauce. It’s good and worth the wait though.