Illinois Department of Employment Security

Rude of caring staff. Long unnecessary wait times. I would love for some of those rude trashy employees to loss there jobs and have to experience the same service they provide. This office should be closed and replace with a computer

I called in 10 minutes before closing to discuss how long I would have to wait for them to correct the account information that they have set up for my direct deposit after I waited already one week for them to make this correction and they told me it only takes 4 days for them to correct this. the first person hung up on me after he stated that this hasn’t been done yet and when I asked him why this hasn’t happened yet he hung up on me acting like the connection was bad to which it wasn’t. It was now 2 minutes before closing of the phone lines so he decided to hangup the phone on a Friday and go about his day.
How rude… this is what we pay taxes for? It’s crazy how these people in government jobs don’t appreciate them and get away with having poor customer service because there is no quality assurance of how they deal with the public.
What makes matters worst is that I was able to get back on the phone line before they closed them with somebody else and when I proceed to verify my account he asked me to repeat myself so I proceeded to repeat everything slow and clearly so there couldn’t be in mishaps. Apparently didn’t like that because once I started telling him the reason for my call he proceeded of interrupt me and say he had all the information in the computer so I don’t need to talk. …how rude? I told him I just want to make things easier for you to understand because I have spoken with 2 other people prior and they asked me the same rhetorical questions to no avail .he then stated well maybe that’s why you are having phone problems and hung up on me. I demand that someone needs to seriously do something about this it’s bad enough that I’m not employed. But to not do your job properly I feel as though you should join seats with me, because you don’t deserve a government job treating people this way!

Sadly have to give a star or else I can’t post a review. This place is complete shit. Staff needs attitude adjustments. Very rude, nasty staff.

Calling any division of the Illinois Dept. of Employment Security is a pain in the ass. I called 6 times and never got through. I finally got through today after waiting for 40 minutes and they told me I need to send over information I already sent over. UGH! This costs me money that I don’t have! I told the woman I can’t sit around and wait forever to get through… I have jobs to apply for and other things going on in my life! They need to hire more staff to take care of incoming calls and employees who don’t sigh on the phone when you’re complaining to them about the crappy service.
I never write negative reviews, but this time I really believe they deserve it.

With the direction our economy is headed I figured I would review somewhere I am familiar with but, probably most people aren’t, yet. I see alot more people lining up at these places in the near future. Before you say, «this guy must be some kind of lazy fvcker, reviewing the unemployment office». Hear me out. Being employed in the heavy trade industry, we don’t work 9 – 5, five days a week. Rather we work a shit load of hours in month long or so spurts. We have slow seasons and this when I usually take my unemployment benefits. Remember, you paid into this system, so it’s not a handout. It is in fact, income you’ve earned.
Now that you know a little background let me tell you my latest experience. I went in there the other day. (If you do go, bring all your pay stubs, and pertinent employer information). I was prepared to go in early in the morning but, the again I am unemployed, I got nowhere important to be. So I went at 11:30. I stood in the ubiquitous government line for about a half hour before taking my turn. I was asked to show proof of identity (they don’t accept spontaneous existence bring your social security card and driver’s license). They looked me up in the system and gave me a corresponding packet to fill out. I figured it would be at least another hour or so before I saw a carbon based life form who would get things going as per my previous experiences. I was wrong. Within ten minutes of getting my packet my name was called along with ten other people. My guess is that they do this procedure en mass now as to speed things along. Anyways we were all given instructions pertaining to the packet and our «unemployment claim».(in Spanish much to the chagrin of many in attendance of our group, but they were helped out later on) After the instructions we were given time to finish filling out the information requested while they called us up one by one to go over our claim. It was within fifteen minutes, after entering the room with the group I was called (about five to ten minutes per person). After talking to the Representative we finished the claim and he gave me all the instructions I needed, I was finished. About an hour total in the middle of the day, all with no attitude.
Here is the reason they get three stars though. Number one is there was a reception desk, but no receptionist. Then when it came my time in the line I was told I needed to fill out a form by the woman at the desk. I asked her where I could get the certain necessary paper. She told me the receptionist is supposed to give it to me. I told her there was adesk for said receptionist but alas no receptionist. She apologized though, which was unexpected. Also they only offer pencils to fill out the necessary papers. This is not cool you only fill out pertinent papers with pen this was something I learned early in my life. Finally the whole instruction process was done in Spanish. This was a problem because clearly there was people present whom didn’t speak Spanish. The instructor told us he would do the group in Spanish and if you didn’t speak Spanish they would take car of them one on one when they’re name was called. I suspect it may have been quicker if the instruction was done in both English and Spanish.
Over all I would rate this as the better experience I have had in any government office.