Impact Networking

They designed a website for us and we found them to be professional and creative,

Been working with Impact for over a year now. We’ve leased two copiers and use their managed print services for our existing desktop printers. I’ve been very impressed with the level of service from these guys. Every time we’ve had an issue I never had any problem getting a hold of someone and getting it resolved.
Not sure what happened to the other reviewers, but I’ve never had an issue with their techs, including the one mentioned by name in the other review. They’ve always been above reproach and were able to fix my issues.

I have had the pleasure of working with Impact since October 2010. My office leased a Kyocera from Melissa Smith and have received nothing but excelled service since. I had to call Impact’s tech service several weeks ago and was amazed that a tech was on site early the next day, the part was ordered and installed within 2 days. Melissa has always been extremely helpful with directing me where to order toner to submitting our monthly printing numbers. Several other offices in the building also work with her and have no bad words to offer. If Melissa stops in your office it would be to your benefit to give her a few minutes of your time!

I have been working with Impact Networking for two months now and they have been have been great. Their team has been very responsive and on top the project from day one. The Creative Services Group team is constantly coming up with new ideas and their design and implementation has significantly increased our customer interaction through both are social media outlets and standard online marketing. In fact, we are actually meeting later this week to discuss the expansion of our original monthly program to a weekly program for the rest of the year.

If Unilocal would have allowed me to give no stars, I would have. By far the worst company for any office needs/​services I’ve ever had to deal with.
Our sales rep’s name was Melissa. She was rude and generally unhelpful. It would take her days to get back to us, then act annoyed that we needed something in the first place.
The techs are even worse. I had the same experience as the person that wrote the other review. They came in smelling like smoke, they were late, had bad attitudes, worked slow. The first was Brian. He couldn’t fix what needed to be fixed, said he would come back later and never did. Then called in sick the next day, so his manager Mike came, and he was worse. He spent the majority of the 3 hours (at $ 120/​hr) he was here lounging in my chair at my computer on the phone with the manufacturer. Long story short, after about 5 days of not getting back to me, he tried to say something that cost $ 2000 was broken. In the meantime, I had a second company, Imagetec, come out and take a look at it, and fixed the problem free of charge.
GO WITH IMAGETEC OR REGAL!!! BETTER PRICES, BETTER SERVICE!

Recently had a multifunction device installed at our office. The person who came to do the install and networking of the device left the job unfinished — printer not networked, drivers not installed, no test printing, scan to email not configured. I followed up on the tech’s cell phone 20 minutes after he left the office. The tech was slow to return my call and then was generally not helpful to resolve our issues. Later I called Impact’s office and they were to follow up with the tech. Almost 24 hours later I am still waiting on a followup. This is not the type of service I would expect from a professional corporation.