Innovative Orthodontic Centers

After nearly two years of treatment (after being originally told 6 – 9 months) I am completely dissatisfied with the end results. I just started treatment with another orthdontist and will be wearing metal braces because the invisalign did not properly correct issues that I expressed several times to Manal. Based on my experience, I would say go to a practice where the customer experience is better. I do not believe the doctor or her subordinates addressed my issues or took me seriously. Now I have to pay out of pocket again for something that should have been done correctly the FIRST time.

I can’t give this office more than two stars because I never got to go there. I am officially in the phase that ortho professionals call «retention» which means my treatment is complete. I had my ortho done somewhere else but I was less than satisfied with the results and with my continuing issues with my permanent retainer and jaw pain, I thought I should try to see a real orthodontist to help me figure it all out.
First things first, I called about coming in for a free consultation. They informed me they only do consults at their Naperville and Plainfield locations even tho their website says they do them at all locations. The site hasn’t been updated since 2007 so I guess they changed their policy without updating the website.
Secondly, this doctor doesn’t accept patients in retention, only new patients interested in seeking new treatment. This upset me because I really wanted to see this doctor and despite being in her network of insurers, I can’t because I only need a little extra help and am not willing to put forth another $ 4000 for continued ortho treatment.
I gave her two stars just based on the phone conversations I had with Lisa. Even though everything she said made me angry, she was pleasant enough.
If you are interested in starting ortho, looks like this doc is decent but if you need ortho expertise and are on a different ortho timeline, you will have to go somewhere else.

Dr. Ibrahim and her staff are fantastic! They offer exceptional customer service, they are quite knowledgeable about all of the orthodontic options, and patient. I’ve heard horror stories about Invisalign (i.e. the braces aren’t effective, too expensive, etc.) Dr. I (as her patients and staff affectionately call her) estimate for how long I will need to wear my Invisalign braces were accurate to the day! I feel more confident when I smile so the cost for the treatment was well spent.

Dr. Manal Ibrahim and her staff are experienced, wonderful, and fun people to be around with! I discovered their offices in a postcard that I received. They seemed very inviting so I decided to give them a try.
I went in to get a consultation on braces. Dr. Ibrahim’s attitude towards this industry is very positive and gave me a detailed overview of what I was going to expected when I got braces. A month later, with her treatment, I can already see changes in faces structure and of course, my smile.
The staff at Innovative Orthodontic Centers are fun to be around with! Diana and Jamie have always assisted me with the procedures prior and during the installation my braces and RPE. They are awesome people — they make me laugh and also make the visit more enjoyable (because getting braces isn’t always the best feeling in the world).
So far, I have had excellent service at the Chicago office. Their office has a great view of Millennium Park.
Their offices are also located in Naperville and Joliet.