Inplex – The Copy Store

My company does our printing through Inplex. I just put an order in with them for the first time in a while. Sent an email after close asking for a morning print job (20 pages, 6 copies, color/​bound).
I debated 3 stars since they were responsive to a short turnaround request, but keeping it at 2 for these reasons:
–They did not respond to nor start working on the order until I called
–I asked for a confirmation of completion, or if I should call to check if timing still worked and the woman said to just come in. I showed up 20 minutes after I asked it to be finished and waited 10 minutes for it to be done.
She was apologetic and nice, and I understand that printing jobs and timing can fluctuate. The problem was being so confident in meeting the deadline to refuse a confirmation, offering no notification that it would be late, and finishing it over 30 minutes late.
My colleagues have been happy with their performance in the past and this is likely one unsatisfactory experience, but just bear it in mind.