Jimmy John’s

This store must have changed management recently because it’s much better than before. Prices are high but I get my delivery in under 10 minutes everytime.

I literally live 5 blocks away and they said I’m out of their delivery area. What a joke! No wonder they are averaging two stars.

Asst manager Kris Brown takes ultimate pride in his store. It was very clean and had wonderful friendly service!

It’s like they were mad at us for ordering or something. One slice of meat on my lettuce wrap and the sprouts tasted like they’d gone bad. Had a few bites and had to throw the rest out. I’m praying for a stable gastrointestinal system tonight.

My first mistake was actually considering Jimmy John’s for dinner. Usually JJs is good for people wanting a quick meal in the loop while they rush back to work. I’ll eat at Jimmy John’s again but probably not at this location.
I live near this location and was walking around the area looking for something quick to eat. As I walked in the cashier was sitting down playing on his phone in one of the booths. He was gracious enough to reluctantly get up and take my order.
The sandwich maker was nice (reason for the 2 stars) and I got my sandwich very quickly but I felt like I was bothering the employees while they were hanging out in their apartment or something. I definitely didn’t feel like a customer in a restaurant. Quick service but definitely lacking in quality.

Tried to order online… didn’t work. «Tech issues» it said. Called and it rang and rang. Decided to walk down and see. Place closed by health department due to inadequate plumbing and inadequate food protection. Do not eat here

My entire order was taken, then I was transferred to someone new. Who wanted to start over with me… Then instead of explaining why I was transferred, started arguing with me, and told me immediately they do not deliver to me. Manager got on phone, said they don’t deliver to me. I am .4 miles from their shop. I stopped eating JJ when the articles came out about the owner being an exotic animal killer, for sport. Now, years later, I will not eat there because they simply just have awful customer service, poor training, and incapable people running their business. Way to go Jimmy!

Got a sandwich Saturday late morning and the bread was DEFINITELY old, as in they used yesterday’s bread for my sandwich. That’s inexcusable. Not surpirsed as this location has never been anything but below average.

if I could give no stars I would because this place does not deserve the one star they make you give. when do you go to a place and order food to go and they make you bag your own food? Are you effing kidding me? how lazy are you to not put sandwiches in a bag??? nice customer service!

We usually pickup at this location but today I just ordered lunch for delivery.
Beach club and chips, came as ordered, arrived in 12 minutes. Friendly delivery guy. I can’t complain.
Good job jimmy johns!

There’s a reason why this location has less stars than all of the others around them. I live right down the street and order often. Rude on the phone. Half the times my orders are right. Other half they don’t even show up?! They barely answer their phones. I don’t know what’s going on over there.

Won’t deliver .8 miles away. They say I’m a half block too far… no exceptions? pathetic service.

I have to say that I wasn’t surprised to see that this store already had a low rating prior to this review. Usually Jimmy John’s is one of my favorites, and I order from them all the time. I just tried to order a sub for delivery, but I don’t have my credit card on me. I wanted to pay cash, but when I told the guy on the phone that the only cash I had was a $ 100 bill, he said that the driver wouldn’t have that much change. I asked if they could just give him enough change before he left, he asked the manager, who replied that he would not help me and asked if I had a credit card again. I don’t see why they they would turn away business simply because they aren’t willing to give the driver enough change. Obviously this manager doesn’t care about customers’ satisfaction enough to simply provide enough change. As someone who works in the service industry, I find it ridiculous that such an easy fix couldn’t, or more accurately, wouldn’t be rectified by the manager. Poor reflection of how much they value their repeat business, as I will never be calling this store again.
Unbelievable

I accidentally ordered from this Jimmy Johns by reading the address wrong and I do regret it.
1) They didn’t even ask for my name and number.
2) I was told to call another location because my store has two locations and they thought I worked at the other one… when I clearly said my address 2 seconds before and it’s nothing close to the other location.
3) I work literally a 2 min. bike ride away and they took 20 minutes to deliver when they are supposed to be «freaky fast.»
4) I went back and forth with the «manager» because I knew from other Jimmy Johns and my coworker who used to work at one that when ordering drinks for delivery they almost always use canned sodas. When I ordered, I asked for a canned soda and was told they only have fountain sodas… okay, well I’ve always heard the opposite so I repeated it was for delivery plus what I had heard and was still told it would be a fountain soda, after that I CLEARLY said «okay, then that’s fine.» When I get my order 20 minutes later, there’s no drink. I call to complain and was offered being charged for a drink and having it delivered. Excuse me, but you fucked up, if I wanted to wait for a drink which I didn’t it should be free because of YOUR mistake. I thought most managers knew about good customer service like that.
Needless to say I’ll never make this mistake of ordering from this Jimmy Johns again and make sure I order from the reliable Milwaukee location.

Nope. For some reason, Jimmy John’s always seems like such a good idea… until it shows up. And especially after eating it. Why are bland sandwiches so tasty sounding when I’m hungry?
This particular Wicker Park location, while fast, is sloppy. On numerous occasions, they have messed up my order.
One time, they delivered someone else’s sandwiches. Simple human error — no problem. It happens. But, when I called the store to let them know, they said that they would just have the driver go to the other person’s house, re-​wrap my sandwich, and drop it off at my house! (After the other person likely opened the sandwich and handled it?) Gross!
Last night’s infraction was minor by comparison (they forgot the chips and took 40 minutes to re-​deliver them), but it was another reminder about why I need to break up with Jimmy John’s.

Nice, basic sandwiches, some with a flare. Try the whole wheat sub bread, have to ask special for it.

Not quite a smart Jimmy Johns I know. They do not understand «don’t throw away the bread» statement and they’re really stingy when I asked for extra cucumbers.

They took two hours to NOT deliver 2 sandwiches! I called every half an hour because I used my charge card and after the 4^th time of calling the manager (some very rude lady) told me they lost my order??? She actually hung up on me when I asked for my money back since I never got my food!!! Guess she didn’t listen to be the 3 other times I called asking her where our order was (which she assured me was on it’s way) we live a few blocks away from this location and they are soooo rude/​slow… I strongly suggest you order from potbellies on damen! Or visit the jimmy johns on Milwaukee. Cannot believe with allllllll these bad reviews jimmy johns hasn’t done anything!!!

I live down the street from this Jimmy Johns, so it’s too bad that I’ll never go here again. Last time I went they made the wrong sandwich. I got all the way to the park where we were going to eat, had to walk all the way back. When I told the dude, he did not apologize — just gave me an annoyed look, threw it away then walked off and started talking on his cell phone. The girl made me a new sandwich, but was crabby about it. When I asked if they could possibly offer a free cookie or chips or anything because of their mistake, she just stared at me and said, «Uh, no?» Good job Jimmy Johns, you just lost another customer.

That’s it. I told myself three weeks ago I was done with this location, and I think today was it. The staff is constantly rude, uninterested and forever eating behind the counter, at the station that they make subs on. The cashier today was actually staring at her iPhone when I walked it and asked me if I was ready to order without looking up. Then when I hesitated, and asked her if SHE was ready, she took about 10 seconds to finish her phone game before she took my order.
Doing my best to find the owners of this franchise and let them know in person. This is ridiculous.