Kabloom

Really POOR customer service! I ordered one online and they don’t even provide tracking numbers. When I called to ask if my flowers were ever sent they put me on hold on the phone for 15 mins, so I dropped off the call and redialed. The lady gave an excuse in a really crabby voice that the tracking numbers are really long to type and they have a hard time tracking. In this day and age, shouldn’t you just provide tracking order numbers to your customers? I will never order from these guys again!

Adam was by far my Knight in shining armor when it came to my wedding bouquet! I don’t know many different flowers by name and I never know what flower is in season and out of season, however Adam helped me out big time!!!
For my wedding bouquet I wanted something different and yet simple… originally wanted tulips however they were out of season. Working with Adam was a breeze, 1 phone call and a couple of emails back and forth and walla, he came up with a masterpiece! Best of all they are located in the Mart and we stayed at the Holiday Inn which connects, they delivered the flowers right to my room. Great prices too, you will not be disappointed with Adam!

i picked up 5 stems, 3 small calla lillys and 2 stems of white freesia. $ 30.00 ?? and the sales person, made us feel like we were not worthy.

I would first like to say that the employees are polite, but I did not have a good experience and would not go back. My flowers on Valentine’s Day arrived at 5:05 pm. Kabloom states they merely put the flowers on the delivery van and delivery is not their responsibility. My issue is that I had to call them three times to assure the flowers were delivered. I called at 12 pm, and was told the flowers would be delivered prior to 5pm. At 4:30 I called, and was told «the truck is back, and it is empty.» Only after my second phone call was it made clear my flowers were not delivered. I also sent two emails to follow up on the issue, neither were returned.
The bottom line is the customer, while at work mind you, should not have to call and facilitate the delivery of a product to assure its arrival. All deliveries were to be done by 5 pm, but had I not called at 4:30 and made the company aware of the issue, I am confident my order would have been forgotten about.
The flowers were pretty, and I was offered a discount on a future order, but given the stress I was put through, I will not be taking the company up on the offer.

I was having a bad day last week, so I stopped in to treat myself to some flowers. I figured that I could pick up a few stems for something less than $ 20. I was right. I got a few Irises, freesias, and stock. It was a very pretty bouquet.
I always opt for flowers that haven’t bloomed yet so that they last longer. About a week later, my Irises are dead in my vase, completely unbloomed.
Talk about Ka Boom. I think in the future I’ll walk to extra couple of blocks to the new Jewel for my flowers.
I should have let my last purchase be a warning, but I was silly and decided to give it another shot.

I’ve always thought KaBloom in the Merchandise Mart was overpriced, but the quality was great until my last two experiences.
First, I met with them to discuss floral designs for my wedding, and it took them more than a month to get back to me with a proposal. The proposal was missing «key» elements that we had discussed for my wedding and it was ridiculously over priced.
Second, my fiancé ordered flowers for our anniversary and specifically requested green and white hydrangea (our wedding flowers). I received white and blue, and they completely wilted within 24-​hours. Yes, I checked the water level and I tried dipping the blooms in water (as recommended to me), but they were past being saved. So, I called and offered to bring the flowers back to the store with the vase, but they immediately offered to replace the flowers. The next day, I received more flowers, but all it included were four different color blooms stuck in a generic vase (zero creativity… I could have bought them at the grocery store myself and stuck them in a vase)!!!

Kabloom always does the flower arangments for our showroom at the Mart for special events, and they always do a nice job. This last time however, they really went above and beyond.
The florist took extra time to locate fushia flowers that we specifically requested to go with our theme, as well as put together really modern and innovative arrangements. It was exactly what we wanted and beyond my expectations. I am really impressed and can’t wait to give them another challenge for our holiday party!

I needed a last minute toss bouquet for my wedding at the Mart Plaza so I ran over and got flowers here. The gentleman was really nice and helpful and I picked out two big beautiful hydrangeas that he said he would deliver them the next morning and they would last until that night if I kept them in water. So imagine my surprise when I got them for the bouquet toss and they were completely wilted! I was really disappointed, especially since I paid $ 27 for the two flowers and a wrapped stem. I was glad my maid of honor caught it so I was saved the embarrassment of having to explain why I was tossing dead flowers.

I love Kabloom’s flowers! I don’t know if they are grown with some sort of magical extend-​y pesticide serum but they last forever! I have ordered a number of arrangements for others and have received a few myself and I am always impressed. The flowers are high quality — bold colors, smell fantastic and the arrangements are put together very nicely.
I have never received or sent an order that has been late — so bonus for that.
The only reason they are getting four instead of five stars is that they are extremely pricey but for the outstanding quality I am not totally against dropping a few more $$$.

such a cute little flower shop! i was amazed at the selection and friendly florist.
i work across the street from the mart and stopped by on one of those horrendous winter snowy blah days. i was after a small bouquet for my ‘almost single’ friend on my way to lunch with her. i really didnt know what i wanted but just asked the guy working for a simple and bright 10 $ arrangement to cheer my friend up. he was MORE than happy to hand pick each flower to create a beautiful mix of florals. perfect! it was wrapped in light yellow tissue with a pink ribbon :)
i noticed its also perfect for picking up single flowers for my cute bud vases at work!

I need to make one change only… this is actually the Wacker/​Michigan location that has delivered the poor service, and bad attitude. One star seems to be a lot to give to Kabloom. A recent floral arrangement was delivered to my office for a co-​worker. Unfortunately, an otherwise interesting arrangement arrived half dead, with dead greenery, and half wilted, brown roses. When my co-​worker complained, they actually asked HER if she could walk the arrangement to THEIR office. When she told them no, they told her they were much to busy to pick it up, and would come the next day. This was three days ago, and the arrangement is still behind me. Hasn’t been replaced, and hasn’t been picked up. It has however, been paid for! They are rude, make excuses, and do not deliver what they promise.

Great location right off the brownline merchandise mart stop. The arrangements are so pretty, and the staff is really friendly. The flowers are not cheap. nothing is cheap in Merchandise Mart.

I stopped here once to get my friend flowers and I didn’t have to order them ahead of time. They had some great arrangements already made and I just picked one out! It’s ina great area because it’s right by the train and it is in the Merchandise Mart, which everyone usually knows where that is.

This is a great flower shop as everyone knows and this location is especially great because its in the merchandise mart and on the way to the brown line! You can pick up some flowers if you’re on your way to meet someone special for lunch!