Kate’s Cleaning Service

I have had Kate clean my apartment for the last two years. I have been very satisfied with the work. Both Kate and her husband do an efficient job, they are punctual, organized and do a great job in keeping my place clean and looking good. I have received many compliments about how clean my place is after they are done. I would highly recommend them and their price is very reasonable.

I’ve been using Kate’s service consistently (once a month) for more than seven years and have nothing but good things to say. Our place is generally bombed every time Kate and Peter show up and I am always amazed at how much they accomplish in a short amount of time. Not only do Kate & Peter do a wonderful job cleaning our home from top to bottom but they are also very personable and are so nice to our kids. I love coming home from work on the day that Kate’s service has been over!

Good service at a great price. They are very punctual (in fact, they at times show up early) and get the job done quickly. They are also willing to accommodate customized requests (like cleaning my french bulldog’s slobber off my couches). I doubt I could find better service at the same price.

We used Kate’s for several months to clean our home every two weeks. For $ 100, I knew it wasn’t going to be perfect, but I also expected a basic level. Two girls took an hour to clean 2 bedrooms, 3.5 baths, living, dining and basement game room. Needless to say, this was NOT even close to a quality job. I repeatedly approached the concerns and just got a response like «we will work on it». At the time I was too busy to find a new cleaner. The one positive, they were punctual. Until they just stopped showing up. Luckily I had already done my homework and was in the process of hiring a new cleaner. It was not until I was doing some touch ups of my own that I realized how poor of a job they really did — the amount of mildew that was in the shower was unacceptable. They didn’t move items to dust, in fact they didn’t actually dust half of the shelves. And let’s not mention the dead spider that was in the guest shower for 2 months (yeah, I left it there to see how long it would take it for them to get it).

We have used Kate and Peter for over five years. They are great cleaners, are super responsible (always on time and professional), and have very reasonable fees. And lovely people too.

Disappointing experience. 2 people showed up to clean the empty house after my tenants moved out and missed major basics like washing windows, dusting lights, cleaning stoves to just say a few. Felt as though they were racing through and I had to spend 3 hours after they left to make place clean… Not sure what I paid for and def wasn’t worth it…

Updating this review to reflect Kate’s complete lack of communication when my wife and I moved to a different building. We wanted to keep Kate’s service and emailed many times to set it up and never, ever, got a single response. Maybe she doesn’t work in the building we were moving to, and maybe she didn’t like losing a customer as a result. But that’s a guess on my part because she never explained anything or responded in any way… huge disappointment!

Kate and her crew did a GREAT job cleaning our place! I let them know ahead of time that we have a dog and they brought her a treat :) Planning to have them back bi-​weekly. 5 stars!

i got lucky. i needed a cleaning service, went online, and picked kates out of the blue. usually this leads to disaster but not this time. i came home from work to find a beautifully sparkling condo. i dont think she missed a spot. i have 2 cats and there was fur everywhere with dark floors that seem to showcase it. hasnt looked this good for a very long time. my schedule is busier than id like and cleaning gets put off until i can no longer stand it. now i have kate and i love my condo again.

I reached out to Kate to inquire about scheduling a one-​time cleaning. Then, I had a question for her. It took several days to get back to me and I had to email her again to remind her that I was still waiting on an answer. She was very short and frankly rude in her reply. I decided to overlook it, and asked when we could schedule the cleaning. Yet again, no response. So, I asked again about scheduling the cleaning. My second attempt to book the cleaning was 13 days ago, and I still have yet to receive a response.
Kate, I tried to overlook your slow response time but taking nearly two weeks to get back to me about scheduling an appointment (I’m literally trying to GIVE you money here) is unacceptable. I will take my business elsewhere and make sure my friends know to avoid your business as well.

For the first cleaning, the maids did not do a thorough job. They finished the job in 1 hour and 15 mins for a 2 bedroom 2 bathroom apartment which usually takes 2 hours for a regular cleaning and 3 hours for a deep clean. I had to go back to ask them to spot clean some areas, which they did without hesitation. I also emailed Kate with my concerns and she responded 2 weeks later when it was time for my next cleaning.
I thought I would give them another try so I had them set up for a second cleaning, but that morning they did not show. When I finally got a hold of one, Kate informed me that one maid had the flu. I asked if the other maid could come instead of the usual 2, and she said that she also had the flu. I asked if we could reschedule for the weekend or set up for the future, but they didn’t respond to any of the emails.
Their english is poor so it is difficult to relay information and your cleaning needs, their job is subpar, and their professionalism is nonexistent. Don’t waste your time with this company.

Kate’s Cleaning came for their first visit yesterday, and I’m impressed! Our apartment has never been cleaner! They were even able to get our white stove top sparkling — I’ve scrubbed it for hours and its never been so white.
This service was recommended to me, and also had the best pricing of any of the companies I looked into. They were great with our dog, and very friendly. I’m very pleased, and will continue to use Kate’s Cleaning! Highly recommended!