Keyway Lock & Security

We contacted Keyway to have several locks re-​keyed and were told that a locksmith would arrive between the hours of 2 and 4 pm. We waited until 3 pm and then called Keyway for an update. We were told that the locksmith would not be able to keep the appointment and that one would come the following day at 10 am. Hmm.
The following morning, we called at 9 am to confirm the appointment and were told that a locksmith was on the way. The locksmith finally arrived around 11 am.
While we were not particularly impressed by Keyway’s handling of the scheduled service windows, the locksmith who came to our residence was skilled, experienced, and thorough. All of the new keys worked well and the locksmith was very methodical in his craft. He took the time to make sure that all the parts worked smoothly and functioned well. In fact, our locks work better than they did prior to his work.
I would recommend Keyway to anyone who needed a locksmith’s services and would be ok with having the appointment rescheduled on short notice. The latter condition is a serious caveat, of course, but Keyway’s technician was easily the most skilled of all the locksmiths I’ve seen.

Lamont was very helpful and he was super nice. They have a really good prices and they went above and beyond on their service. This is my second time using their services and I definitely will be back again !! Awesome job

Just loved how smoothly the whole re-​keying process went. KeyWay did a great job. Jake was so efficient and replaced multiple ancient, hard to find locks. Thanks guys!

I called their emergency service on a Sunday to see if they could replace my lost car key. Their answering service called, and they said that they could not get in touch with a technician. She said she’d have one call back. I called them later in the day to see if anyone was available. The call service again said that they couldn’t get in touch with a technician, and she could not guarantee that they’d back to me that day.
I called again on a Monday, and I got through to the business. They said that no on was there the day before. Then, they said that they could not make a key for my ’97 Saturn, even though their website says that they replace keys for «old» Saturns, and they have a picture of a Saturn on their website that is older than mine.
What’s the point of an emergency service if they don’t respond to emergencies?

5 stars. Jake was my technician and he was nothing but helpful. He came out in a timely manner, was professional, answered all of my questions and was a class act !!!. I recommend this company to all of my customers who come into my bar. Thank you Jake for coming out and saving the day

Professional, precise and punctual is how I would describe the locksmith technician that serviced my rental property. If you are looking for the top of the line service then you must go with Keyway.

Key way came out and changed all my locks around the house. I didn’t have one key to the locks. Now I have 2 keys that fit 12 different locks. Thank you for sure. Price is reasonable

I have used this company many times and they are always on time and priced right. The quote they give you is the quote of the job… period. I have heard horrible stories from other locksmiths in Chicago and these are the only guys I will let in my house to do a job! Thank you…

My car was parked in a multi-​story garage when our ignition switch stopped working. Our keys could not turn the ignition. Called a few places to get quote, and Keyway answered all my questions, the other places were too busy to answer them.
I met the service tech, Steve, at the garage. Very professional, removed and repaired the ignition switch, in under a couple of hours. Thanks again, Steve, I can’t that enough!

Amazing place to get remotes and locks done. Guys are professional and friendly. Great job!

i lost my keys to my work van. called them they came out as soon as they could. the lock was tricky. they stayed with it for about 2 hours and were able to get me back up and running. their customer service was excellent. extremely satisfied. keep up the great work. thank you! thank you! thank you!

My boyfriend lost his car key (I still don’t know how) right before he had to drive his coworkers to a weekend retreat. He had to work, so I got the chore of fixing the problem. I called Keyway at 10:30 AM, and they were at my house by 2pm, right in the middle of the window they gave me. (If you’ve ever tried to deal with the very loosely defined «service windows» provided by cable companies, you can appreciate how nice it is for the worker to actually show up on time.)
The employee on the phone was very helpful – he worked with me to authorize the work unconventionally, letting my boyfriend email in his ID and info instead of simply turning me away when he found out I didn’t have access to his driver’s license. The work was fast and competent. He cut a new key that worked perfectly, charged me the price I was originally quoted, and even gave me the cut numbers so I could easily get a copy made at a locksmith in the future.
All in all, Keyway turned a very irritating, stressful day into a problem solved. If I ever have another emergency – KNOCK ON WOOD – I’ll be back.