L & L Appliance Mart

This is an update to my update. I bought my washing machine used over 3 years ago and it’s still going strong. No problems.
It’s now hard to recall the crappy delivery men or the rough employees. All I can see is a very good washing machine. So, if you can put up with some front-​end negativity I think this place is worth a look.

Our tenant called us to let us know her fridge broke. We looked at a couple places to purchase a fridge in good working condition, none of which met our expectations. Found L&L on Unilocal,walked in this morning, friendly staff. Answered all our questions for us. Bought a slightly used fridge that comes with a 3 month parts warranty and delivery. They will be delivering the fridge on Monday and hauling away the old fridge. Thanks for being honest and we love helping small businesses grow!

I was looking for a stacked washer and dryer, one unit, not too easy to find. I called Adam,
at the Lawrence Ave. location and explained to him what I was looking for and although it was not for me, I needed a good solid working machine. He directed me to look at a couple he had at another store. I chose one and delivery was prompt and hook up was arranged where the parts needed would be include as promised.
I received a call later that day from Adam asking me if I found what I was looking for and he promised me that the warranty would be honored if any problems were to arise. I just needed to call.
Yesterday, I received a follow-​up call from Adam asking if the party that I purchased the unit for was satisfied with the performance of the machine. I told him they were and he assured me that if any issues were to arise, please call and it would be addressed. I was impressed with the follow up call and the assurance Aadam offered.

We got a great deal on a slightly banged up new oven. It lasted about a year and half. We cannot repair the oven due to the oven not having a model or serial number on it.
Let me repeat: Our slightly banged up, but brand new oven which we purchased for a third of the retail price, does not have a serial number.
We now need to purchase a new oven, which will be from a legit retailer.

Not exactly the best customer service, but price is good and Moishe is a nice guy. Got next-​day delivery.

Had the part for my stove I needed for dirt cheap.

I heard from a friend about this place. I called and told them what I was looking for. I talked to a really nice and sweet Girl on the phone. She told me she would check on what we have and why dont I just come in. So the next day I went in and to my surprise Lori remembered me and she and I talked to Moishe. They are very nice and honest. They helped me out greatly and got my stove and Fridge with a price that I can afford, I would tell you if you need something QUICK and AFFORDABLE THIS IS YOUR SPOT. Also the other guys that work there asked can I help you did you need anything I kepts saying yes and Thank you. I will send my friends and family. See ya soon,

THE WORST SPOT TO PURCHASE APPLIANCES!
I walked in to acquire a piece for my dishwasher. The salesman on the floor proceeds to direct me to a gentlemen around the corner. The new guy I’m directed to asks what I need. I explain. He then says one minute and picks up his phone starts a conversation and walks away leaving me in the middle of the store. I then walk back to the original guy again to ask for help. He then ask me to show him the piece. This time he says we don’t have it. Proceeds to sell me a new dishwasher. The outside looks fine pretty clean. I open it and roaches ran out of the dishwasher. Freaking disgusting. I immediately walked out. Felt as if I should’ve burned my clothes. Be careful what you buy from these people. You might just be purchasing a new room mate señor roach

moishe always takes care of me and the prices are right. if you know a little bit about what you’re looking for, and can haggle a bit, you’re going to make out great. l&l is a landlords dream!

Terrible customer service! Price is not that attractive if you do your research.
I came here because several people recommended me here for rock bottom prices. This was an appliance purchase for a rental property so I wasn’t too picky about the product.
I bought an over the range white GE microwave from them at $ 125. That was as far as they could come down from $ 150, which they tried to justify because «its new, the plastic is still on it.» This pricing was not inclusive of shipping or tax. I later found a brand new, unused one was at a major appliance store for $ 175. A used, newer model of the same brand and color was on craigslist for $ 75. Moral of the story: do your research before entering the store and shop around to avoid buyer’s remorse. An easy thing to say now in hindsight, but then I was just trying to save some time and money, which did not happen.
They were shrewd in placing the microwave way up top on the shelf so I could could not inspect the condition of the item. Upon delivery, the side of the appliance that was facing the wall had a huge dent, and the top of the unit was all scratched up with evidence of rust. «New» my ass, I’m pretty sure they just put a film on it. I would be less upset had the microwave been cheaper.
No consistency in communication and complete lack or organization. When I inquired about shipping the lady at the store quoted me one price and the salesman quoted me a different higher price.
On the day of the scheduled delivery, they called and asked if they could deliver the next day instead. When I asked them what time, they did not know, «just call in the morning.» So I call the next morning and asked them what time I could expect delivery. The guy did not know and told me he would call me back just to get me off the phone. Fine, they are busy and need to consolidate their deliveries to optimize delivery route, understood. They did not call back for a few hours, so I call back asking the same question with the same response. Frustrated, I just kept calling back until they got it on the truck on on its way. I hate to be one of those annoying customers but I doubt they would have actually gotten it delivered on that day had I just waited around for their return call.
Also, they did not offer installation service for the microwave when I asked, simply stating «just use a screwdriver.» If it only were that simple. Except they did not include any mounting hardware! The thing is they had said they would provide the hardware before and now it was missing. I called them about this and they didn’t remember, and that I should stop by the store to see if they have anything available. Ain’t nobody got time for that! This could have been avoided had they got it right the first time.
If you want to buy appliances I would go elsewhere. The hassle is not worth it, and the pricing is not the greatest.

My fiancé and I have been shopping for a stainless steel refrigerator for weeks and do not have the budget to pay a fortune for it, and luckily we were recommended to come check out this place. The sales associate Adam was extremely friendly and amazing. The first time we showed up to the store it was right before they close and Adam stayed 30 mins with us showing us of our possible options. He went above and beyond to help my fiancé and I to find an affordable stainless steel refrigerator that fits our budget and also fits perfectly in our new home. Thanks Adam! Will definitely recommend others to check out the place.

Recent purchase of a Whirlpool Duet Sport HT Washer was quite satisfactory. Decent price, Decent shape for a scratch and dent and a pleasant install.
I have to confess… I am an L&L Moonie if you are old enough to get that.
Years ago Art, God bless him, was the best and gave me a sweet deal on a Jenn Air Dual Fuel Dual oven range and Profile GE Microwave. Still working fine after over 10 years.
Naturally, I go back when the washer died and met Moeshe, who turned me over to Chuck on Montrose, who had the right washer for me and another good deal.
I can’t help myself… They are the only place I know to go…

Avoid this store like the plague!!! This has got to be one of the worst operations I have ever dealt with. In a span of one month, I purchased a refrigerator, stove, and coin operated washer and dryer. Over the last six months, I have called them nearly a dozen times to get each of the appliances serviced. The appliances are garbage. I would have been much better off (and saved myself a ton of time, money and patience) if I would have just purchesed new appliances from Abt, Home Depot or Best Buy. You’ve been warned!

This is my kind of store! Wanted a fridge. Didn’t want to pay a lot and wanted it delivered quick and for free. Walked in, told Moshe what I wanted, he Gabe me the options in my price-​point, and I didn’t need to haggle in price. Everything prices appropriately. Fridge delivered next day. No nonsense and no drama. Bada boom Bada Bing.

i called 3 times in 3 days and she told me will call you back to schedule service in 5 m but never called back, bad service made me wait for nothing

EDIT: So our coin dryer finally needed repair, in fact the tech came out 4 separate times. It was a pain to get him out each time, we had to call to follow up on the appt to remind them and were rescheduled several times. HOWEVER, we were only charged one $ 85 service call, one $ 50 part, and even though three of the calls were unrelated to the original failure, we were never charged again. Scott was very patient and came out each time, took 3 minutes to fix whatever was the problem (broken switch, blown fuse, etc) and never was rude or grumbled.
These guys stand behind their repair warranty and even go above and beyond what is required!
Original review: If you want friendly customer service, a clean store, and quick attention, go to Lowes and pay 4 times as much.
If you want cheap prices and an honest transaction, L&L is for you. There is no BS here, you come in, pick what you want, pay and get out. If you order repair service, you get a gruff voice and a «yeah, we’ll get out there.»
BUT…
1. They have the best prices for appliances and repair
2. They are honest and stand behind their warranties
3. Their appliances last long beyond the warranty (our coin washer and dryer are more than 7 years old and have never needed repair, we’ve bought fridges and stoves and they’ve lasted years too)
4. There is no BS, they will not charge you for a bogus repair
5. It’s a mom-​and-​pop place. Support local businesses!

ABSOLUTE worst repair service I have ever received in Chicago.
I was charged for a job that wasn’t done properly. Upon requesting that someone come back out to assess my dishwasher, still broken… I was told that the repair was out of their capacity, that L&L ‘doesn’t do that kind of repair’. Would have been nice to know this immediately, before writing a check and being lead to believe that their job was one well done.
To top it off, many many of the folks working here are rude, disinterested and argumentative. Multiple service men, and a handful of other office workers were outrageously discourteous while I tried to explain my situation and one hung up the phone.
The manager tried earnestly to get me partial money back. And one receptionist was quite kind, and listened as one might be expected to in customer service when customer is dissatisfied. Otherwise this experience was such a massive disappointment, I’d be hard pressed to lend half a star. DO NOT USE THIS COMPANY!

If I could give less than one star I would.
Fridge died in my apt. and landlord gave me a credit line to pick something out here.
They delivered a different fridge than what we picked out, though swear its what we wanted. This fridge looks like a bomb was detonated inside of it.
They lost the brackets to switch the door open direction, so mine currently opens into a wall. Going to bestbuy today, they can come pickup their crap on their own time.

Wow. Scam artists, you could learn something from these guys. If I could give them less than one star, I would. We need our oven repaired. In reality, we knew that what was wrong with it was the little digital computer board was broken. I told them this over the phone. They charged me $ 65 to basically repeat this information back to me.
First, they said someone would call me to set up an appointment. No one called after 4 or 5 days. Then I called and finally got in touch with someone to set the appointment. They arrived 2.5 hours after they said they would be there. The guy finally tells me, like I said, what I already knew. Hey said someone would call me to tell me how much the replacement part would cost. Of course, days pass. I call them. The guy who I talked to (Jeff) was a sleazy douche-​bag. He was completely disrespectful and creepy to me. But that’s neither here nor there. The long and short of it is that I called Jeff, and he told me, «Oh, you need a new stove,» and I said, well, can I get my money back, because you guys didn’t do anything, and after patronizing me and being very condescending, he said, «Have your landlord call me.»
Avoid these people like the plague

Great second hand /​rebuilt appliances.
Store looks like crap and its crampt, but they have many styles to look at. Get to know Moshe, he’s the main man. Give him a price range and he’ll find you something decent. Sometimes they get high end appliances (slightly used) and you can get a price much better than at a typical appliance store.
If you need parts, they can help. I’ve found drawers for older model refrigerators, racks, knobs and handles for ovens. Delivery guys do a good job and will take the junk for a fee.
If you are new to owning rental property, this is a cost effective option.