Lakeview Glass

After they installed the plastic wipers on the glass incorrectly — falling off after two months — I can’t even get them to my place to fix the problem.
Supposed to be ‘first appointment’ today at 9:00am. No show. Three calls later — promised arrival in 30min — still no one. Now I get a ‘sometime today’.
Gee thanks a ton. These guys are terrible.

I needed a vanity mirror to replace the one I craftily messed up for the apartment I was moving out of (long story). Home Depot, Lowes, and other big box stores didn’t have the exact measurements I needed, so…
Alas, Lakeview Glass came to the rescue and got me the mirror the next day! I don’t know how they are with bigger projects, but they were very nice and responsive to my for my little problem so I’ll try them out for the new shower door I now want.

Lakeview Glass came to measure for my new shower door and glass. Within an hour, I received a phone call with the cost and timing. They had to return a few days later to measure again, as all of the tile hadn’t been installed and they wanted to get it right. They came the Saturday of Labor Day weekend to do the install, but needed to return to their workroom to make a small adjustment cut on the ledge glass, which I appreciated them not doing in my bathroom. So, the final install happened four days later because of the holiday, which was OK, since Lakeview Glass continued to call me to update me on the timing. I love my new glass and am very happy with their work. I would definitely use them again!

They were a little late getting here but once they got here they were super. Francisco & Marco were the perfect team and exhibited an innate ability to know what each other needed to get the job done. Francisco was very knowledgeable about the functioning of the hinges on my heavy glass shower door and pointed out a few flaws in the original installation by the contractors. As the assistant, Marco performed very efficiently in making the sure the entire job went smoothly and anticipating what needed to be done. All in all an excellent job and they WILL get any future glass related work that I may need.

Worst customer service ever. I live down the street from them literally and asked for a simple rectangle mirror. It was over a month since I received my mirror. They do not call to tell you they are not coming. You have to call them to ask why your mirror isn’t ready and when it will be. I had to call 3 times because they said they were going to deliver it but never did on the days that they said they were. I’ve never had to wait so long for one of the simplest jobs ever. I would not recommend you to use them because you will be waiting for a long time and you are in charge of having it get delivered when you shouldn’t be.

I am sure the shower doors will be fine, but horrible, horrible customer service. I have wasted countless hours on the phone, they lost my original proposals, and at this point I can’t even describe the frustration. Work with them only if you have a LOT of patience.

Nice enough people (as others note), but no follow through nor are the upfront about service charges. Fairly sloppy installation. On our job they needed to redo an entire section (again, nice about it and professed their embarrassment at the sloppy rushed job). Sloppy also with silicone, and cracked a bathroom tile installing a shower door. Not up to larger jobs, and not very professional.

I worked with Frank and his guys to repair my sliding glass balcony door. I originally had had a guy from an unnamed company come out and he qouted me $ 500 to pull the entire frame out just to see if they could repair the rollers. Mind you, this is a highrise so pulling out frames is no easy task or minor work. No thanks. I then reached out to Lakeview glass and Frank immediately knew my building and the problems I was experiencing (apparently the developer used the wrong rollers when isntalling these custom fitted doors). He quoted me $ 280 on the phone and the next morning his crew was out to repair the door. 30 minutes later the door was re-​installed and sliding like a dream. The price quote was on the mark, the installers professional, courteous and cleaned up after themselves. I already have another job for Lakeview Glass and would gladly recommend them to people in the future.
I’m still waiting on an emailed receipt but that’s fairly minor in my opinion.

This is an Amazing hands on company!
Spoke to a guy name Jesus on Monday morning to see if he can help me with a costumer that got his front glass door broken
He was at the location in 30 min had the quote was ready in less than 3 hours
And ready for install the same day!!!
Thank you for a great service and awesome door !!

Ordered two small pieces of glass for a bar cabinet, each 11″ by 16″.
Each piece was $ 39 and while I thought that was a bit high, I figured they were local and I didn’t want to trek all over Chicago for 2 small pieces of glass so I went with it.
Everyone I spoke to was very nice and friendly but it did take 3 days to get the glass which I thought odd since I had previous bought glass like this from another company and they did it right there for me since it was so small. I honestly was expecting to walk out of there with it but OK, no worries.
Then I got the glass and brought it home. One piece had a large scratch in it so we called and they said bring it in. Again, very friendly. Was told no problem a replacement would be here in 2 – 3 days. OK, accidents happen.
A WEEK later, I called to see what was going on. Was told it was going to come in the next day so we called «the next day» to confirm. Yes the glass would be in around 1pm. When I went to the store at 3:30 it still wasn’t there. Now I’m getting suspicious.
Was told sorry for the mix up we’ll drop it off at your house after 5pm. OK, that’s nice. I won’t have to come back.
5pm (and the rest of the evening) came and went. No glass.
Get a call 8:30 the NEXT morning saying we’d like to come over and bring you your glass. Huh. What happened to last night? I’m getting out of the shower getting ready for work, people!
While they are super nice guys (every one of the 4 people I had to speak to about this) customer service is not their strong point.
In the end we got our glass but had to really work hard for it. And for $ 78 for 2 stupid tiny pieces of glass, I feel kinda hosed.
That’s what I get for trying to support a local business I guess. hate to say it but you’d be better off elsewhere. Sorry guys…

(Also called Custom Showers)
I went with this company (over one that was BBB accredited) because their turnaround was faster. Their prices were higher but I wanted my bathroom done.
Worst customer service ever. They might have been good if my install had been flawless, but it wasn’t, and they don’t really seem to care at all.
When installing my new shower enclosure, a piece of glass broke, and it also broke my tub spout. They said they’d get a new piece of glass and a new spout. Accidents happen.
It took til Friday (when they said Weds) to get the new piece. No big deal. But they didn’t have the right tub spout. I bought it off the shelf at Home Depot. This is not complicated, fancy or otherwise special. So they said they’d overnight the right one and call the contractor on Saturday. Then they stopped taking the contractor’s calls too. They (incorrectly) installed the right tub spout on Monday, a full week after breaking it and making my shower unusable. When I called and asked if this was how they did business, Francisco told me he called «10 – 15 Home Depots» among other places and no one could help him. When I pointed out that the same set I bought was on the shelf still at Home Depot, he replied that «all those Home Depots must have lied to me then.» (I think he didn’t want to spring for the set.)
I was told a manager would call me. Never happened. So I called again and spoke to Nelly. She isn’t sure why they didn’t just offer me a credit for the broken part (THAT would have been better) and have my contractor deal with it. Neither do I. We were both pretty unhappy with having to stalk these people. Nobody at this company thinks its a big deal to break your shower for a week. If thats cool with you, and you like higher prices, this is the company for you. If you actually think customer service involves caring, look elsewhere. I wish I had.