Leigh Roberts, MD

I never write reviews (good or bad), but felt it was necessary to write about my AWFUL experience with Dr. Roberts today. I had been to her once before for a physical a few months ago. I didn’t find her particularly friendly at the time, but my experience didn’t prevent me from going back. I scheduled an appointment for today, as I’ve been experiencing on and off leg pain for the past three weeks and figured it wouldn’t hurt to get it checked out. When I had mentioned to her that a few weeks ago I was concerned it may have been a blood clot (but had a friend/​doctor check it out for me), her response was, «you thought you had a blood clot? you need a Xanax». She didn’t ask my any questions about any other symptoms, but told me that «if it was a blood clot you’d know. Blood clots start at the ankle and you’d be in excruciating pain.» When I reminded her I didn’t think it was a blood clot, but thought it was worth checking out, especially because I have my wedding in a week and a half, she called me a «hot mess». Before she walked out of the office, she offered me a hug and told me «you should know we’re here for you if things don’t work out». This was by far the worst experience I have had with a doctor. She is rude, condescending, and unprofessional and lacks any sort of bed side manner and sympathy.

I don’t use Unilocal very often (and never write reviews) but I wish I would have looked at the comments here before selecting Dr. Roberts as my PCP. She has been absolutely horrible. Whenever I’ve gone in for anything, even preventative care, I’ve been treated like a hypochondriac and a burden. She’s been incredibly rude, judgmental, and difficult to to deal with, but my most recent interaction with her was so bad that I won’t be seeing her anymore. I went in because I wasn’t feeling great, and in addition to her normal rude, «there is nothing wrong with you» attitude, this time she was reluctant to even give me a simple test because she didn’t think I was actually sick. After getting the test it turned out I was sick and was able to get the antibiotics that I needed. Unfortunately, after a week I was still not feeling better. I was unable to make it to her evening hours that week and asked her to refer me to urgent care as is required with my HMO. She told me that since she has the evening hours my insurance requires its not her problem if I can’t make them, and that if I’m not sick enough to miss work to come in or in «excruciating pain» I can wait until next week, which seems absolutely ridiculous. On top of that, when I called my insurance company to switch PCPs today, I found out she was overcharging me for my co-​pay every time I saw her. I always thought her front desk staff was friendly and I can’t say anything about the NP that works with her, but DO NOT use Dr. Roberts as your doctor.

This is the worst doctor to visit! She has no bed side matters, treats you like crap and doesnt care to listen to you, she will flat out tell you that youre wrong and thats she’s been doing this for a long time, that she knows better. She told me that she «had no medical answer» to my problem and told me to go and work out more and we will see what happens. The first time i went to see her was because she was the only doctor open (this makes complete sense because theres no other patients ever waiting the 2 times I’ve been there) and I had a cold, she told me to go home and sleep it off !! seriously! didnt even care to listen to my symptoms and didnt even care to give me any type of medicine, just to sleep it off. I had to find a different doctor that actually cared and helped me figure out what the problem was ! It looks like shes just taking patients and not helping them just so she can get paid!
Shes lucky im even giving her a star!
Shes horrible and i will be filling a formal complaint!

Worst doctor ever. I’ve never been treated with such disrespect and bad practice

I went to Dr. Roberts and never got the feeling that she was really listening. I went in for a respiratory issue, and it was never resolved. I left the office feeling like I was a hypochondriac.
Later after not being in her office for two years I visited for a GI issue. After I told her what I thought it was she said why are you here when you seem to know what it is? I thought that I had an issue with gluten and even though she told me I didn’t need to get tested I went forward with a test. It turned out negative but I still had issues so i decided to go without wheat for 6 months. A year later I finally figured out that my issue was with dairy and that I am most likely lactose intolerant. I haven’t been back and I wont go back after reading the other reviews that were posted.

Having read the reviews, I was a bit nervous about using this practice, but on ZocDoc they had an appointment open today and I needed a doctor. I didn’t not experience Daisy (though she is still working there), but the new receptionist, NaEshley, was fabulous. I also did not experience Dr. Roberts, but the nurse practitioner, Sarah Williams, was as warm and professional and lovely to work with as Dr. Roberts is reported to not be. I had a terrific experience my first time here and will keep going until I start having negative experiences (which may or may not be when I encounter Daisy and/​or Dr. Roberts for the first time). I would recommend this practice to anybody, particularly if they can be seen by Sarah Williams.

Horrible. I needed one immunization form filled out and they would only do so if I scheduled a physical. I just saw Sarah Williams just two months prior for a well check up and they still wanted me to pay for another physical. I would not recommend this practice to any of my friends. Bad customer service model.

*I’ve only written 1 other review for Unilocal!in my life, but I feel a responsibility to let the world, and maybe Dr. Roberts know my experience*
Dr. Roberts doesn’t play any games, plain and simple. She thinks she knows what’s best and I get the feeling it’s because she dealt with so many over-​worried «Oh my throat hurts» or «Oh, I think I broke somethings» and is just tired of people who think they’re severely ill when they aren’t. For almost 3 years I thought she was trying to save us both time, and me money by not taking unnecessary tests. I think differently now and will never go back.
I first went to her in 2010, and remember leaving thinking maybe I had been over-​exaggerating whatever was ailing me. This is only notable because prior to that visit I was used to doctors trying to make me feel better, not making me feel like I was making my illness up. I must not have been too affected by her bedside manner though because all following visits to her were otherwise unremarkable or pleasant — I only had the pleasure of seeing Sarah once — she is really great and the empathetic-​opposite to Dr. Roberts.
Fast forward to Fall 2013. I go in for a follow-​up from an exam a few weeks earlier. I had been feeling extremely achey, feverish, and fatigued a number of days beforehand and held off making an appointment with another doctor because I knew I would be seeing my regular physician within the next few days. At the appointment she doesn’t even ask how I’m doing, but I have to interrupt her to iterate that I think I’m getting sick — feeling achey, chills, not sleeping but always tired etc — and I think I need to have my temperature.
She literally tells me «I bet you are sick, there a lot of things going around right now, but this is not that appointment.»
She didn’t even pull out the thermometer before she started in on this procedure that was a biopsy. Now, I realize I had been scheduled for probably a 30 – 45 minute slot with her and she was probably extremely busy, however… she doesn’t even take my temperature before starting in on some procedure that’s going to draw blood?
Had she taken my temperature that day, she would’ve found out that I’d had a severe fever, a symptom of what I later found out was LYME DISEASE. She again, made me think I was over-​exaggerating, so I waited another week before I saw another doctor, at that point I was in Stage 2 of 3 of Lyme. She was the first doctor I went to when my symptoms starting manifesting and she brushed me off. The Lyme Disease adventure after that involved an ER, 5 days in two more hospitals, Bell’s Palsy, a month of self-​administered intravenous treatment, and living with my parents for 2 more months because I was too weak for care myself. Who knows how much of that mess I could’ve prevented if a doctor saw that I had been functioning at 100+ degrees almost 14 days before I was officially diagnosed.
Getting Lyme Disease wasn’t her fault, but I’ll never be going to Dr. Roberts again because I literally can’t afford a doctor who won’t listen to me when I know something is wrong with me.

Dr. Roberts, Sarah and Daisy are all very nice women. The office reception area is calm and relaxing, with nice tea and coffee table books celebrating women. I have never had a bad experience dealing with this office and I’ve been going since 2011. They are generally very efficient and get you in and out as soon as they can, but at the same time will talk to you as long as you want if you have any questions. All you have to do is ask. Recently I went in to get vaccinations for an overseas trip and Dr. Roberts sat with me and went through everything from recommended shots to clothing that repels insects. Does your doctor do that?

Dr. Roberts is someone who is a drain on the medical and insurance industry. She will refuse to write you a script and call it in unless you stop by her office first, why you ask? All so she can bill you for the office visit. There used to be such a thing as a family doctor — she is not one.
Chicago has a large selection of healthcare professionals and I’d recommend going elsewhere.

After seeing these super negative reviews, I had to post something.
I’ve been going to Dr. Roberts (and seeing her associate Sarah, too) since 2010 and I’ve only had the best, most professional service. Both doctors are super easy to talk to, you can be real with them and they are cool with you and up front with you and are both just super, super awesome ladies. I can’t really say enough positive adjectives for both of them.
As far as this «rude» receptionist Daisy everyone keeps talking about… I don’t know any of the receptionist ladies’ names but ever since I’ve gone there there has been one younger black lady and they’ve recently added another lady. I’ll admit that the younger black lady has been a little short with me in the past, but more in a way that meant she was just trying to be efficient. But the past three times I’ve gone in past 8-​ish months, she’s been very nice and super compassionate, and once we even talked about our pets for a bit before the doctor saw me so that’s a plus in my book. Maybe she’s read the reviews on here or something, but both receptionists in the past year have been great, too.
I just feel the need to give these ladies mad props because I, like, hate doctors/​medical stuff and they always make me feel good and I always leave knowing everything is gonna be okay. So come here and don’t listen to these hater reviews.

Called in and scheduled a CDL physical here. They assured me that they were qualified to issue a medical examiner certificate. Showed up to the appointment and 20 minutes later the nurse let me know they weren’t qualified to issue one.
They also called me after I left the office to let me know that I would have to come back to the office and swipe my card if they were going to return my copay.
Extremely unprofessional. I can’t speak for the doctors, but the office is run by a clown. If you aren’t qualified to offer a service, don’t be lazy and just say you do. Do your damn job.

This is the absolutely the worst office you can visit. I actually wrote a 5 star review in the past which I deleted to now write this follow up review.
Dr. Roberts is an okay/​good doctor, but only if she believes she can make $$$ of you! She will want to see you for every even small request, you can not call the office asking for a refill or information they will tell you need to come in. Then when you come in she will act like she doesn’t want to see you. Getting medical records from that office has been a nightmare. The Receptionist/​Nurse Daisy is a nasty miserable human being who is beyond rude and unhelpful. She seems like a very unhappy person who hates her job or life. I honestly feel sorry for her and what a shame that people like her are working in the medical field.
Please stay away, when you need a doctor this is the last thing you want to deal with.

I love seeing the Nurse practitioner here, the staff have all been so helpful. Like others, you can get a lot done here under one roof, including your yearly women’s exam. The waiting room is comfy and you can leave with an organic lollipop if you behave ;)
Street parking has always been pretty easy and the location is easy to get to!

Have you ever had your doctor put their hand in your face and tell you to leave now and that they don’t have time to deal with your medical problem. Doctor Roberts did that very same thing to me. I had to have done something wrong or had to have been rude or demanding. Nope! I simply came into the office to talk to her or Daisy the receptionist about a medication that I’ve been on for years. The fact that I came in as a customer or any time I call as a customer really seams to ruffle her feathers and I seem to be a real burden any time you talk to her or her office staff. So here is my issue that really seems to be getting under her skin. 3 weeks ago I walked into my pharmacy and like I always do, put in my refill of this medicine I’ve been taking since 2007. The pharmacist told me it was up for pre authorization which is normal. I watched them send it over. A week later I went back to pick it up and nothing had been done. I asked the doctors office what happened and they said they didn’t get it but I needed blood work. I said fine so I got my bloodwork and a week later Daisy called back and said I was declined. She said call the insurance and appeal which is something only a doctor can do. I called my insurance and they told me that the problem was that the doctor put on the form that it was prescreening which means that with the medication in my body would appear normal. Now I’m going on almost a month without meds and on top of it all not only does she not get on the phone and fix the problem but she also has no time to deal with it. She is very upset that I have bothered her. If your doctor doesn’t advocate for you who will. I will be speaking with my feat and finding another doctor and you should too. Sorry for such a long review but I’ve never been treated this way.

I’ve gone to Dr. Roberts twice now — She’s thorough, really takes time to listen to her patients and doesn’t push unnecessary tests/​medications. All treatment options are a conversation — never «I’m the doctor, I know more than you, take this medication because I say so, end of story.» She’s always quick to point out that my treatment plan is in my hands, and ultimately it’s about what works best for me. She doesn’t rush you out the door and has spent the most time with me out of any doctor I’ve had.
Also their waiting room is amazing — I always wish the wait time could be longer just because it’s so relaxing out there and they have great coffee table books! Sadly… it’s never been over 5 minutes. :)

I am so excited to have found Dr. Robert’s. She is thorough, kind and professional. I left feeling validated and cared for. I have had some pretty shady doctors in Chicago, and am relieved to find someone who is compassionate and appears to have a feminist agenda. but that may just be hopeful thinking.

Dr. Roberts made me want to cry. I have never been treated so horribly by a medical professional. I came in after experiencing headaches and dizzy-​spells and recently fainting. BEFORE EVEN TALKING TO ME OR LOOKING AT ME she said «well, there is most likely nothing wrong with you, is there some made-​up fantasy disease that I should know about?» She then proceeded to ask me rushed questions for about 3 minutes, looked in my ears and told me to take Tylenol. I was so overwhelmed by her unprofessional conduct and blatant meanness I could not even gather my thoughts. I was already scared and in a vulnerable place and to be treated like I was an idiot for coming in was completely unacceptable. What kind of doctor does that, seriously?

What’s the worst thing about going to the doctor (other than being sick)? The waiting and waiting and waiting and waiting some more.
I recently went to Dr. Roberts for the first time and did. not. wait. at. all! Seriously! It was amazing. The receptionist was friendly and gave me ONE brief form to fill out. All of the rest is digital (yay for eco-​friendliness!). The receptionist/​nurse checked me in and took my stats and told me the dr would be right in. I opened my book and didn’t even finish one sentence before Dr. Roberts came in to see me.
Initially I found her a bit off-​putting, but we warmed up to each other. She took the time to explain things to me and answer my questions fully and really listen to my complaints and issues. She seemed genuinely concerned about my health and well-​being and was not one who was quick to just write a Rx to shut me up.
Oh, and you get to wear spa-​quality bathrobes for your exams! Other bonuses: open on Saturdays, you can make appts online, free lollipops on your way out!

i flipping love dr. roberts. she’s been my doctor since i’ve moved to chicago, but is easily, hands-​down the best doctor i’ve dealt with since i’ve moved into the «real world». but i’m jumping the gun– i should mention first that everything about the operations of the office are top-​notch. her office and staff are wonderful. incredibly inviting, friendly, warm, everything you’d want when going to the doctor. i’ve never felt nervous, rushed or uncomfortable there. appointments are easy to schedule– and i see that now they accept saturday appointments– awesome!
the doctor herself is great. she’s very easy to talk to and i truly feel like she genuinely cares about her patients. she’s my pcp & gyn, which is nice to not have to deal w/​a referral on a HMO. nobody loves visiting the doctor, but if you have to, id defintiely recommend dr. roberts. she’s great at what she does and is honest regarding your concerns. i’ve referred 3 friends to her and they love her.