Lisa Lores – State Farm Insurance Agent

This woman is despicable. My father died in May and we called her immediately. She said we were supposed to receive a kit with instructions regarding filing the death claim. She said we would receive it by a certain date and when we didn’t receive it I called her.
When I told her who I was her response was: «well I’m kind of busy right now.» Really? You’re too busy to talk to your clients? She was very bothered that I called her. I know I know… those pesky customers. You know, the ones who support your business.
I had to explain that I was following up regarding this kit that she said we would receive by that date. Her next response: «what, do you think the insurance company is just going to write you a check?» This is how we get treated after the loss of a family member? We had policies with this woman for almost 30 years. We have since transferred our other life insurance polices to another agent. We ended up doing her job for her and called the corporate office to complete our claim. Useless.
I have been in sales for over 10 years and if I treat my customers the way she treats her clients I would be fired. It’s different when you run your own agency. You can treat your clients like trash. I filed a complaint with the corporate office to let them know how she is representing State Farm. Don’t waste your time with her, she’s useless.