Marcel Florist

I just ordered flowers from here today because my friend was at UIC medical center and needed some cheering up. I ordered the flowers around 3:15pm and the flowers were sent to my friend by 4:45pm. So fast and they look just like the picture, very beautiful. Thanks for making not only my friends day, but mine too! Def recommend for same day service and quality.

My boyfriend had flowers from here delivered to my work for me, that were absolutely glorious. So, naturally, I wanted to use the same florist for Mother’s day. I picked the bouquet, and gave them a time to deliver the flowers. (Specified after noon please). I guess they deliver their flowers based off the driver’s personal schedule, so they had to drop the flowers off at 11:00 am… the *opposite* of AFTER noon, which I only learned when they called me at 10:30 for directions to the place. But I also feel that the bouquet that was delivered was not what I ordered. You be the judge. but I didn’t like the choice in garnish leaves, and I feel that since I ended up paying double the price of the bouquet for delivery, I should probably get what I have ordered, or at least be notified of changes being made.

The flowers I got for Valentine’s Day were wilted. The paper that the flowers were wrapped in reeked of cigarette smoke. When you pay as much as they charge for flowers this is unacceptable.

I placed an order online two days before requested delivery, received an email confirmation which was great… but then the plant never arrived :(I called right at the end of the day and spoke to a very nice young woman who told me that it was likely delivered, but that they don’t do delivery confirmation if there is no problem. And she offered no solutions (ie checking with the driver’s notes, etc). So… it’s just gone? I had the recipient go to all of the different offices in his building, check with the door-​person, etc., and nothing.
I emailed to follow-​up (paper trail!), asking for any information from the driver about where s/​he may have delivered it (hey, things happen, no big deal) — and 12 hours later still have not received any response. I know it’s an incredibly busy time, but I want to get information while it’s still fresh in their minds, you know? If it was in fact delivered to the right place and someone stole it, well, that just stinks and it’s no one’s fault. But if it went to the wrong building or whatever, I’d like to find it!
I’m so disappointed, and out $ 50! Buyer beware :(

This florist is great! I ordered some flowers for my niece who was in Northwestern.
I told the florist my niece had cancer and I wanted to send something special. They took the order and said they would deliver that same day. A short time after I placed the order the gentlemen called me back to let me know my niece was not allowed to have any flowers in her room. He took the time to check with the hospital before placing the order and charging my credit card. Pretty AWESOME! HONEST businessman!!!
I will do business with them again!
THANK YOU Marcel Florist!

So immediately after leaving this review the owner did try to make nice, but it was too late. I am sad to say that I would still not recommend them knowing that they used «iffy» (his words) flowers and greens in my mother’s premium birthday bouquet. At leas 2 people should have been able to tell how hot the water was and how awful the toxic smell was and still they got delivered.
too little too late to make nice… shame too

Things I liked about my experience with this florist:
–I ordered online, and Marcel Florist charges fewer bait-​and-​switch charges than other online florists (handling, processing, whatever other fee on top of delivery fee (the one fee that makes sense, yes))
–It was a smooth transaction – I specified my delivery date, and it was delivered on time, no problems.
What I didn’t like:
–It wasn’t in the cute bubble vase the photo+description promised.
–In fact, it really didn’t look like the photo at all. It didn’t use the same flowers in the photo. I understand sometimes this can happen, but I expect that if a flower isn’t available, they’ll supplement with another flower. Simply put, the bouquet wasn’t nearly as attractive as in the photo.

Recipient got flowers and loved them. My concern is no confirmation email via online ordering and grumpy owner accusing me of calling several times regarding my order when I called ONCE this morning. Im in customer service, too, so I always try to NEVER be a bother.

I made a telephone order to have flowers delivered to a memorial service that I could not attend. After the service, I learned from a friend that the flowers were not at the service. When I called Marcel Florist to inquire about this, they gave numerious responses (including stating that I could not know that the flowers were not at the service since I was not personnally there!)
The absence of the flowers was distrubing, however, I recognize that mistakes sometime happen. My complaint is that it took three phone calls from me to get Marcel Florist to credit my account for the undelivered flowers. In each of the first two calls, they promised to check into the matter and get back to me. In neither case did they follow through and call me back. On the third call, they appeared to recognize that I was perhaps more persistent that most people and thus agreeded to refund their charges for the undelivered flowers. The fact that not only were the flowers not delivered, but in addition it took three calls to get the refund suggests that this florist is not operating with the best of standards.

Buyer Beware: THIS IS ONE SMELLY FLORIST!
The $ 85 arrangement placed online for my daughter’s 30^th birthday did not arrive on her birthday as guaranteed, in spite of the fact that her stepdaughter was at home all day and instructions clearly stated to leave arrangement behind front door (a secured entry area) if no one was at home. No call, no texts, no email, nothing. I called the following morning at 10:00 after my daughter informed me no delivery was made and was told driver was not at work and that I would receive a return call regarding status. Again, no call, no text, no email concerning status. I called at 4:45 the following day (three business days after requested delivery) and was told, «oh ya’ we tried to call you but your line was busy (there is no busy status on my cell phone and there is no record of a missed call) or something, but the arrangement was delivered.» When I asked what number he used, he stated, «I wrote that down somewhere around here, oh, here it is.» He repeated the number he had written down and two numbers had been transposed.” Informing him of his error, I asked that he check the telephone number shown on the online order. He looked it up and said, «oh, I just wrote it down wrong, but I used the correct number to try and call you. The delivery was made. Our driver tried to call you. He also texted you.» Obviously, they were both using an incorrect number, but rather than provide any credit or other consideration, I was transferred to what I assumed to be the owner or manager and told it was delivered, no question, no credit, no refund. I will call the police, and «do not ever call this store again.» The only reasonable thing he said.

I ordered a bamboo plant from Marcel Florist for my fiancé’s desk to congratulate her on her new job. 3 weeks after delivery the bamboo was completely dead. I sent an email to Marcel Florist with a picture of the plant and short description of what happened. They immediately replied via email and then called to apologize. They sent a new healthy bamboo (free of charge) within a few days. 5 stars would have been a healthy plant to begin with, but a very well deserved 4 stars for correcting the situation quickly and professionally. I will definitely use them again!

Received beautiful bouquet from them today… however, my guy called and asked if they could deliver my flowers before 3pm since i was leaving home and they said no, even though I am 2 blocks from them, they stated that their policy was to deliver to businesses first. understandable, just would have been nice if they would have made more of an effort. No plant food included… BEAUTIFUL flowers, though…

I’m a South Looper who once had a dull, bare balcony; but thanks to Marcel, my balcony is now gorgeous and inviting. I brought my empty planters in, picked out all the flowers I love, purchased the soil, and they (Jason) did all the work! It saved me time and a mess. Now, that’s fantastic! If you’re a local, I highly recommend them for your summer bloom needs.

Locally owned business, great for flower delivery to the loop from their South Loop location. I’ve ordered twice and they a) make beautiful arrangements, something a little creative and unique, and b) they are very accommodating with my last second orders to tricky delivery addresses (my wife works at the Cook County Courthouse at 26^th and California).

I don’t write many reviews, as a matter of fact, this is my first one. However, I felt the need to write a review about Marcel Florist based on my experience.
It’s Valentine’s Day, I walk in to get a bouquet for my girlfriend. There are a few people picking up orders, but doesn’t seem too busy.
I wait in line, and when it comes to be my turn, I stand there for 10 minutes, while the man behind the counter just stands there looking at his computer and walking back and forth. There is no one behind me in line, I’m the only one.
I am not so much as even acknowledged, despite me making eye contact with this man about 5 times. So, I continue to stand there at the counter waiting for someone to help me. However, there is no help to be had, although the store is swarming with maybe 10 – 12 employees.
This was one of the most egregious displays of customer service I have ever experienced. I am a big supporter of small business, but not small busines that doesn’t even try.
In summary, I will not be back and was quite disappointed at the complete disregard for my existence.

Local owned. Nice people. I like to buy my wife really nice flowers now and then to show her i love her. Silly you say? … i suggest you buy flowers here and see what your girl says. We’ll see who’s silly then tough guy.

Poor selection and a Three Stooges approach to after purchase customer service make this a place to avoid. If Weathermark Tavern weren’t next door, it wouldn’t be worth the trip.

I ordered flowers on Saturday afternoon for pick up Sunday. The guy who answered the phone was a little rude and refused to answer most of my questions and kept directing me to their website. This should have been a sign, but I went ahead and placed the order.
I was promised that my order would be ready by 11am on Sunday. I show up about 11:45 and the place had apparently closed. After calling the number I was informed that they were in fact closed on Sunday.
I was left with no choice but to go with some Jewel flowers that were craptastic!
When I called to complain the next day, I was given a halfhearted apology and told that they were probably out to lunch during that time.

My boyfriend has a small balcony and we wanted to dress it up a bit with some flowers. We drive by this florist frequently and wanted to check it out.
They had a nice outside selection of flowers and plants for a variety of containers, pots and planters. The staff was very knowledgeable and sent us in the right direction. We picked out a couple of flowers and were surprised at the price: $ 6 for two 4-​inch planters. The sign below them said $ 7 for one, but she defiantly rang up two.
We will be back, I’m sure, to get more summertime plants.

I wanted to send my friend in Chicago flowers after a stay in the hospital. I prefer to use local businesses over big name corporations so I decided to use Unilocal to find a good neighborhood florist. I’m pleased I didn’t listen to the negative ratings and took a chance on Marcel’s. They were able to deliver the same day, answered my questions when I panic called them twice to make sure my friend got her flowers. They were delivered in a timely manner and my friend loved them.
The only reason for a 4 star instead of 5 is because I was unable to see the final product myself. Thank you for being professional and courteous. You’ll have my business again. *waves hello from San Diego*