Mariano’s – Jefferson Park

Worst woman in the Bakery… rude ignorant and lacked customer service. Will think twice about going to this store again after the horrible service by LYNN

once again Brad did it again! Thank you for making my dinner all the time perfectly! If you haven’t gone to the grill to have your food cooked by Brad then you are missing out! Not only does he have great customer service he cooks your food to perfection! Hope he is appreciated, that is why I shop at the Jefferson Park Mariano’s, just because he works there.

I love this place. My go to for soup and sandwiches. Occasionally do some grocery shopping here also. It’s always busy but has a good clean environment. Also walking distance from my home.

I’m calling shenanigans on their liquor section. Beers are REGULARLY and misleadingly stocked in front of price tags that list a lower price and sometimes, but not always, a different brand. Beer listed as on sale in the cooler does not ring up as on sale at the register. Most recently this has happened to me with Sam Adams, listed for $ 13 but ringing up for 14.99, but over the past few months has also occurred with Lagunitas, New Belgium, and Goose Island products. Make sure you read the tag and that the price listed is for the beer you are buying. i have brought this up to the customer service desk pretty much every time i’ve bought beer (and afterwards had to get a partial refund). If i was buying other groceries along with my beer i doubt i would have noticed the extra dollar or two before leaving the store. check your receipts, dont be afraid to complain. The managers on duty have done nothing to fix this problem the multiple times ive encountered it. I’d be much more prone to believe that this is an accident if even once something rang up as cheaper than listed, or if a beer was miscategorized as more expensive than it was, however this has not been the case any of the times i’ve encountered trouble. Whoever is in charge of the liquor department should be fired, they have no interest in making sure that customers get a fair deal or else this problem would have been addressed long ago and i’m sorry that its gotten so bad that i need to resort to Unilocal to complain, however they obviously do not listen in-​store or if they do listen they have no interest in fixing the problem, preferring instead to rip-​off unwary customers. for what it’s worth i have not encountered this problem ever buying regular groceries.

This location is terrible! I went January 3^rd and the shelves and meat counter were bare. There were only 2 pre-​seasoned portions for seafood (salmon lemon and Chilean seabass). Meat counter service was terrible bc there were 3 males laughing behind the counter and 1 girl who was actually working and taking orders. I wanted ground turkey but they were out and unable to make more bc no one knew how. Really! Additional training is needed. I walked over to meat refrigerator section to grab ground turkey breast and they were out of plain ground turkey breast. As I walk thru the aisles there are a lot of no stock items like natural jiffy peanut butter, no pizzas. The cracker aisle smelled terrible. I would like to go to a Marrianos where the shelves are stocked and where the speedy pre made options are available. This felt like a cheap Jewel.
The only saving grace is the checkout was great. Maria the 55 plus women (Asian) was fast and very polite.

Once you learn how to navigate Mariano’s, the deals are easier to find. I complained about the price in my previous review, and now I’ve changed my mind. There are deals, you have to find them. I am not a coupon clipper. I don’t get a newspaper. Mariano’s usually gives you pretty decent coupons, probably based on how you use your Mariano’s card.
Moving on, the people who work the register are some of the sweetest individuals I have come across. I have left the parking lot having forgotten to take my eggs from the bottom portion of the cart (ADD I swear) and they have allowed me to return and get the tray of eggs. They found my deserted cart out in the parking lot. This also comes from the people who return carts to the store from the lot and the lady who works the customer service desk. You guys are a fabulous team! Thank you!

Normally, I’m a big fan of Mariano’s but this location really dropped the ball on two things. #1 — The «fresh» turkey I bought for thanksgiving dinner was frozen. I didn’t realize until Thanksgiving morning which didn’t leave enough time to thaw. Ruined my day! #2 — Sold me expired chicken broth.
I think I’ll be skipping this location from now on.

Guys, I bought a beef brisket at the butcher counter, and cooked it that day. Two hours into the slowcooker process, I looked in and saw a lot of little white things floating around. A closer inspection revealed they were larvae of some sort? A lot of larvae. Since I didn’t add anything other than spices and broth to the dish, it was clear they came out of the meat. the now ruined MAGGOT MEAT (Tapework meat? hard to tell). It was horrifying.
I went back the next day to let Mariano’s know. The woman who helped me was nice and tried to get a manager to notice or respond, but she had to call 3 or 4 people, and it was clear they kicked her around. They didn’t give her any response to give to me, and no one came out to investigate. It was clear they didn’t care about the maggot meat. She finally found someone who could process a refund for me, which was good, but honestly, I feel like they needed to up the ante on this kind of grossness. To be clear, I didn’t want them to give me anything other than the refund. But it would have been nice if someone came out to talk to me, or let me give the details to the meat counter, so they could check their stock. Instead, it felt like the upper management didn’t care. I picked up what the manager was saying over the phone, it was something like: «so what does she want, a refund?» Yes, I do! And also for you to make sure no one else goes home with bad meat?
Look, I know that sometimes grocers stock meat from different places and it’s not anyone’s fault if you get a bad batch of beef from a vendor. This isn’t even about the on-​the-​ground staff, since everyone I talked to in person was helpful and disturbed by my tale. Really, it’s a one star review for how the management handled it. I’m not sure if they even had anyone tell the meat counter about it.
Anyway, PLEASE check your meat when buying from this Marianos!

I stopped in today to pick up a birthday cake for my Aunt who turned 91 on Nov 09^th. She has a sweet tooth so I bought a small caramel macchiato cake with the birthday salutations. I also stopped for a quick lunch of cream of chicken and wild rice soup (my fav @ Mariano’s) & some chicken. A good quick inexpensive meal

Still don’t know what the big deal about this place is. Maybe it’s because I don’t care too much about organic and natural stuff, and all I care about is price and quality. I guess it’s as if I’m going to Whole (paycheck) Foods and expect it to be cheap.
Anyways, Mariano’s is just too classy for me then, I guess. They have the same groceries that I’m looking for (non-​organic, «normal») staples, but more expensive. For example, the Knorr rice sides I get at Wally World for 99-​cents, is $ 1.09 here. The Monster drinks I occassionally get at Jewel for $ 2, is $ 2.19 here.
Sure, this place does have some cool stuff like a gelato counter, warm food counter, decent salad bar, wine and alcohol section, but I personally wouldn’t go out of my way to go here. Like them hipsters go here all they want, I’ll stick to the cheap Wally Worlds out there.
By the way, the parking lot here was good; great space to teach people how to drive.

This place has gotten progressively worse as time goes by. The soup bar is enough to make u vomit on any given day. ALWAYS have to wait in line. ALWAYS. The one on Cumberland at Higgins is so much nicer.

Thank you to Jackie in the alcohol department. He recommended a sparkling wine that was excellent! Great customer service.

I can’t accurately express my love for Mariano’s. Yes, some of their items are a little more expensive than at Jewel, like for canned items-​but you can’t beat the selection at Mariano’s. Their cheese section is ridiculously amazing. I could spend 30 minutes just trying to pick out cheese. Their hot soups are really good too. My favorite section would have to be the beer section, though. I love their make-​your-​own six packs. There are so many great choices of craft beer and ciders. And if you buy two six packs you get a free Mariano’s glass!

This store is a big disappointment! customer service and a woman named Renata is rude. The store is quite unsanitary with a marginal deli with the same boring, no creative food items and rotten produce. I will never shop at Marianos again. Except to buy frozen food products and frosty paws for my dog that are cheaper than jewel. I, think that this chain has gotten too big too fast! I would rather go, to Happy foods or whole foods for great customer
Service and FRESH food… beware of this place!

Stopped after work to pick up a few things for dinner.
I was excited when I saw only 3 customers by the deli.
Usually the deli is packed. I waited and waited and waited for my number to be called.
Can you say S L O W ?
I did the rest of what I needed. Meat counter was quick. Cashier was friendly but s l o w .
Thank goodness faster than the deli!

The wine selection is wonderful and sometimes there’s is a gentleman there suggesting white and red wines. Every kind he has recommended has been perfect.
On the flip side, the sushi is overpriced. Don’t pay $ 12 for a small dragon roll.
I do enjoy shopping there for some items like milk, bread.

I loooove going to Mariano’s and find myself happy each time I go. The bakery is amaze balls and they have THE BEST donuts. For serious. Try them. Do not not try them. They’re really good. The store is kept very clean and new, bathrooms are clean and stylish, they have a grill where you can buy meats in the store and they’ll grill it for you! I haven’t tried any of their Roundy’s store brand items that I haven’t been satisfied with! The floral department is also great! Oh, and you gotta check out the wine section as well as the cheese section. They also offer samples! I love Mariano’s! They did it right!

I’m a huge fan of this place. I am an organic eater and tend to spend about 200 bucks a shopping trip. I really enjoy their organic selection. This place is not. much different then trader Joe’s or whole foods.
What sets them apart from the rest here. Is incredible customer service. I will share my experience because the Manger Alex was a sweetheart and deserves recognition for her outstanding skills in customer service and being an all around swell lady.
It was a typical experience from Marinos… or so I thought I ordered a steak while I did my shopping checked out was happy to get home. The store was poorly stocked looked over run from the holiday weekend and understaffed. I went to load the car my wife went for the steaks. When she returned to the car my 20.00 $$$ steak was wrapped in plastic… PLASTIC on a hot steak… you sir should lose your job clearly are on drug have no business handling food. Warning heated plastic contains BPA and causes cancer something I shouldn’t have to worry about …
Because I don’t like being poisoned. Irrational, angry, frustrated, pissed off and hungry I storm into Mariano looked right at the first Manger I saw and said WTF is this (sorry Alex)… she said I don’t know sir did u just get that it’s not right. I went on my cancer and rant. She continued to calm me and assure me that this will be taken care of.
Ass we walked into the meat section. Dip stick was on the phone. She told him to get off the phone and he continued to send the message then finally acknowledged the fact that someone was pissed.
Brad one of the meat section employees or Manger took great care of me. He was clearly also ticked off because spazoid that took care of me initially didn’t label things properly and left his section in a mess. He offered to throw in a burger to. However I am not into getting something for free because I complained. I’m happy if you just make it right and promise it won’t happen. Brad cooked my food personally. Wrapped it correctly. Outstanding job buddy thank you to the Marinos team — that one idiot.

Fresh and clean! This place is my favorite grocery store, i only wish it was by my house and not my work.
As you walk thru the store you can find fresh samples of all types of food.
Their soup is perfect for a cold winter night and their salad is my new favorite lunch.
IF your running late you can order steak, chicken, or fish to be grilled and picked up! I love this service.
If i can avoid going to any other store i do. I love getting a fresh hot latte while i shop for food.

I came here back on opening day… I wonder if they’ve changed.. Mariano’s is still great as fair as pricing, choices, (a plethora of choices), customer service and layout. They make walking into their store a pleasant adventure, rather than a chore and maze.
For the most part everything was great. I even visited the restroom — something I rarely do in grocery stores, however found it to be unbelievably clean and modern.
…And of course, service was top notch, and I’m not even a regular.