Mega Locksmith & Security

These guys could get into Fort Knox. But theyre too honest. Great company great service.
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Our management company recommended this locksmith for our use although now that we have had issues with Mega Locksmith, our management company claims they didn’t recommend them. Actually, Hales Management, you did recommend their work and here is a published letter that you wrote on their behalf.
My first complaint is that you changed locks on a door that we did not request that you change. You had to come back and put our original door handle and deadbolt back and now the original lock does not fit because of the cutting and drilling you made to our door.
2^nd is that you did not provide us key code cards that allow us to go to any vendor to have multiple keys made. When I called to ask for them, you responded that you destroyed the cards but you have our codes on file. When I asked for these codes, you said you would contact our management company with this information.
Now you have our MUL-​T-​LOCK codes held hostage and we can not make duplicates without using your company. There are all sorts of things wrong with this and I have also filed a complaint with the BBB to help with the resolution of this issue. Other locksmiths I have called have asked who we did business with and they had nothing good to say about your company.
Buyer beware!

I came home from a trip to buy ice cream and realized my key had broken off in the door lock. I asked doorman for a locksmith number. He gave me Mega Locksmith phone number so I contacted them.
This was the second time my key had broken off in key lock in the past two years.
Previously, I used another locksmith that was recommended by my another doorman for the exact same problem for under $ 125,00.
When the locksmith from Mega security arrived he quoted me $ 220.00 to fix my lock on a Monday around 9:00 pm. I was absolutely shocked. He said if I did not like quote to go find someone else. I actually wanted him to leave but I felt badly that my boyfriend was missing the Hawks game.
Then he said he would not fix lock but would charge only $ 150,00 to open door. I agreed and one second later door was open. My boyfriend said he could get broken key out of lock after the locksmith got us back in condominium.
Side note: My boyfriend did get broken key out of door but was unable to put lock back together. I have to call new locksmith this morning.
After I paid locksmith I I went down to pick up the ice cream that I gave to the doorman to keep cold due to my lock out. Upon arriving to doorman station I found the locksmith in the room behind doorman station complaining about me being upset about his super high rates. It kind of felt like the doorman and locksmith were in cahoots.
The whole experience was creepy start to finish.

I am a property manager and Mega is certainly a Johnny on The spot vendor. Very trusted service. Eric has been my savior for a lot of last minute breaks, last minute proposal requests. The price is worth it because the are fast and very responsive.
Take note of that.

I highly recommend Mega Locksmith — particularly Angelo. He is extremely trustworthy and clearly a professional. I cannot recommend him enough. Not only did he do excellent work, but he was a delight to work with.

He «fixed» the problem by replacing two screws. Took him about 10 minutes and the charge was $ 175. This is certainly not a place I’ll ever call again, and I recommend that you try somewhere else for your lock service.
Update: About 6 months later, the lock began to fall apart again in exactly the same manner — that’s about $ 30 per month for the «fix.» I will definitely call a different locksmith this time. Beware of reviews here using the words «professional» and «trustworthy.» These are probably phony reviews put up by the company.

The service Itself was very fast and well done. However, their prices are a rip off. He charged $ 299 for a part that is available online for $ 75. He charged $ 10 per button which would each cost about $ 1. this is on top of his $ 85 hourly rate.
I would recommend calling someone more honest.

This company was recommended to me by my buildings front desk security. The painters I hired ended up disappearing with the original key I had to my condo, and I needed to get into my unit as did the building management. They came by my condo and changed the lock really quick. It did not take more than 20 minutes.
I ended up calling the exact same company a month later to change my locks again. I wanted to make sure no one had a spare key to my unit just for piece of mind. They showed up really quick the second time, and within 20 minutes, he was done.

Someone should of saved me years of school and told me to be a locksmith. $ 180 in 13 seconds (I counted). The guy got upset when I told him I paid $ 95 the last time I was locked out at 3am. He immediately told me to call someone else. There was no deadbolt and no lock was changed. The only explanation is that the hanger is made out of gold and dust from Mars. I need to get a hanger. I can’t wait to read the copy and pasted comment the manager leaves me. YAY!

I have an intercom system at my rental building. I needed a new electrical locking mechanism – the piece that buzzes when you let someone in – because the door wouldn’t stay locked. They came quickly and fixed it, but they charged $ 299 for the part, plus $ 130 for less than an hour of labor. I looked up the part online and it only costs $ 75.

Excellent and thorough locksmith and security systems installer.
Extremely knowledgeable and doesn’t cut corners. In fact, they even corrected a number of mistakes made by our builder and previous locksmiths.
Would not hesitate to, use Mega again and would gladly recommend them to others.

Called them yesterday and they called 30 minutes prior to the scheduled time saying they were nearby and could stop by. Lucas was extremely nice and explained the issues and had them fixed within 20 minutes. (Our 3 unit intercom wasn’t working) would call them again!

I had to have a strike plate replaced on our security gate at our condo and called Maga Locksmith since they had replaced the same plate a year earlier. I asked about a warranty whcih they said was only 90 days. A bit short. Anyway they did come on time and charged $ 55.00 for a service call, $ 169.00 for the plate and $ 85.00 for labor. The entire job took less than 10 minutes. I asked about a discount since we had replaced the plate one year earllier and I was granted a 10% discount so I paid $ 279.00 total. After the work was done I called Non Stop Locksmith and was quoted $ 45.00 service call, $ 69.99 for the plate and $ 60-​$ 120 labor which would probably be closer to $ 60 for this job. So bottom line I was charged $ 100 more for the same job after the discount. I will not use this company again.

Cold and locked out of my condo, I needed to get in ASAP.
The technician, Ami arrived in 20 min. Very polite and thoroughly explained the process. These guys drive company vehicles and wear uniforms — very professional. He was able to open my door without damaging the lock. Does it cost a bit more than the ‘other guys’? I don’t know and don’t care. I just want to get inside my place.
Having a professional arrive on time and get you into your home quickly without any ‘add-​ons’ or damage is a service I am happy to pay for.

TERRIBLE!
Had a simple «locked out» situation. Had the option of going in through sliding door or garage. After tinkering with the sliding door, they opted for the garage. Couldn’t get that either, but was able to basically break in by lifting an out-​of-​service garage door up high enough to slide under. This was $ 105 – no surprises there.
LATER… we discovered the sliding door latch was now broken. Their invoice and website says work is guaranteed, so we asked them to come back and fix the seemingly minor issue or at least give some type of refund. They refused to even come out unless I would pay $ 50 more! They implied my wife was lying and claimed to «never touch the lock» after already acknowledging they had. Both people I dealth with literally yelled and shouted at me and even hung up on me! I was calm the whole time – it was absolutely ridiculous for them to act that way. They wouldn’t even answer my call backs – it was treatment you might expect from a teenager.
EVENTUALLY, I got them to agree to come take a look without charging me. When they got to my house, instead of ringing my very loud door buzzer, they called my phone. Normally that’d be fine, but I was putting a baby to bed in a room where the phone ringers are disabled. Instead of simply ringing the bell (what a concept!) they just left. They also left me an angry voicemail. I called them back about 5 minutes after this all happened and was told they didn’t ring the doorbell for my benefit (in case people have sleeping kids – how ironic!)
FINALLY, as my only recourse, since they were now completely unreasonable and refused to return to fix the damage they caused, I had my credit card company reverse the charge. Of course, they just lied to the credit card company in their response (of which I got a copy). Ultimately, my credit card company gave me half the money back and I had to replace the latch myself. Such a shame Mega got away with such terrible «customer service.»

Of course, if you’re locked out of your house, you have little-​if any-​leverage over the locksmith.
I was locked out on a Saturday morning, called the ²⁴⁄₇ number on our buzzer, and was directed to Mega. They were over in the 20 minute promised time, which was good. The original dispatcher told me the cost would be $ 120 (when I asked why so high, he just said that’s the cost for labor and lock.)
When the locksmith came, I led him to the back door in hopes of not messing up the communal front door I share with a neighbor (who wasn’t answering his door). Locksmith tells me that the price is $ 120 PER LOCK and because the door had a deadbolt and a knob lock, the price would be $ 240. I balked, of course, and he quickly lowered his voice and said «But for you, I could make it a cheaper. Just for you.»
This shakedown felt straight out of the movies. I ask how much and he says, «For you, I’ll do both locks for $ 150.»
There is nothing legit about this at all. He clearly is just milking the situation. It’s raining, I’m locked out, and have no choice but to agree.
We go to the communal front door instead because he said it would rather not damage/​break the deadbolt.
I explain my neighbor wasn’t answering but I’d try his house again. While I’m ringing the neighbor’s doorbell so he could come open the communal door, Locksmith pops it open in under a minute. I wish he had waited like I asked but seeing the door open was a temporary relief.
We go to our front door just as the neighbor comes out. I apologize for inconveniencing him (though why he hadn’t answered the door the 30+ times I had been ringing it earlier is annoying. It was 12:30pm, not 6am…)
Locksmith says «Oh that sucks. If he opened the door, he could have saved you $ 30.»
I said «I was ringing him while you popped the door. There was no time.»
Locksmith says «Ah, should have been faster then.»
3 minutes later, my door is popped open.
The entire process took under 10 minutes and no actual work (he used what looked like a plastic sheet and a screwdriver), no keys were replicated, etc.
and it cost $ 150!!!
While writing up the un-​itemized ticket, he asked if I wanted to add a tip. I clearly said «No thanks. I think %150 is more than enough.»
Locksmith looks at me dubiously.
The guy clearly is scamming me for minimum $ 30, I’m not about to pay him more.
Like I said, there’s little I can say or do when in such a vulnerable position. I felt like Mega purposely used this against me and extorted more money for the basic job.
I won’t be using their services ever again and I’m taking many, many precautions to ensure that I won’t have to.
Despicable business ethics.

Great small biz. Took care of our front door lock change, both sliding glass doors and put a dead bolt on the outdoor wood gate for a good price and in a timely manner. Gruff but in a charming way, but I probably found the gruffness to be endearing because I’m a sucker for accents.

I made an appointment yesterday for today, ¹²⁄₃₁ between 9 and 10 a.m. Yes, I live on the South Side (on Lake Park in an affluent area) but why should that mean that we can’t get any services at all?
The locksmith never showed up, and it is now 12:23 p.m. I got no call saying that they would be late or that they couldn’t or wouldn’t come.
I am sick and tired of businesses not serving the South Side with any professionalism whatsoever. If they had at least called before the time passed for the appointment I would have given them some credit for professionalism. As it is Mega Locksmith and Security is one of many businesses that thinks they can be completely unprofessional and not show up, with no consequence. Unless you’re willing to waste your time for service that never comes, I would not ever patronize this business.

Stay far away from these guys.
Back in July of 2009 I returned to my condo in the Sandburg Village Apartments to find the deadbolt completely stripped and inoperable. My luck it was a Sunday so our doorman provided us with the contact information for supposedly a reputable locksmith for our building.
We were thankful to have the gentleman show up within a reasonable amount of time however while we were pleased with the drill job allowing us to regain access to our place, we were really unhappy with the install on the new lock. First off the replacement was some generic deadbolt that looked extremely cheap. I asked the guy whether these were quality and he assured me it was. But no! Starting just this past spring (less than a year later), the bolt already started to jam.
Now it’s Fall and the bolt is jamming more regularly (to the point I could barely get the door open today). I tracked down the company and called requesting service and they said I’d have to pay them more money because they only guarantee their work for 3 months.
I’m disgusted and suppose I should take this as another example of a hard learned lesson that if you want anything done right in this world you have to do it yourself because the alternative is a half-​assed job with substandard materials.
Call these guys at your own risk.

The man who came to unlock my door was extremely rude.
I should have waited the two hours for my landlord to come let me in rather than wait 15 minutes for terrible customer service and a $ 85 fee.