Mooney Moving & Cleaning

The two «movers», and I say that jokingly because they did move though not very fast, were constantly texting while being paid to work. I had to jump in and start helping or we would be at it all day. So after doing a vast majority of the loading we arrived at the new apartment and I continued to make them look bad by carrying large chests up the stairs by myself while they were carrying medium boxes. They dropped my 4 terabyte external drive on the wood floor (which now does not communicate with my computer) and beat the crap out of our new leather couch. The scuffs and gouges are not able to be repaired on the leather. So between trying to get my external drive fixed and having a war torn rather couch and having to pay extra for guys that were texting and trying not to break a sweat while being paid to MOVE. This is a horrible company. Furthermore when we brought this up to them we were given the response that our dogs did the damage to the new couch so they aren’t responsible. We have covers for that possibility and our dogs are old. The scratches are on the top and scuffs are on the corners, these guys probably hit every wall on the way in and out. We tried to call again and get the name of the owner of the company and they avoided giving it out and hung up on us twice. These people are a joke. I’m going to file against them in small claims out of principle for not even trying to resolve the issue of their negligence.

I hired Mooney Moving through UHaul to unload our 20′ moving truck. I received a call telling me they were on their way, and a call that they had arrived so I could verify their identity. The two gentlemen were on time, courteous, wasted no time, while handling everything with care.

Worst Company ever. They broke my $ 800 desk. They signed a confession saying they broke it and then LaToya said the check was in the mail and it never came. Then they stopped taking my calls. It ain’t over yet!

This business has the WORST customer service I have ever experienced in my life! I booked them through UHaul for 2 hours to load and unload my moving truck. I spoke to LaToya, the «manager» on the phone to confirm the order and she assured me that 2 movers for 2 hours would be sufficient to just load and unload the truck. The day comes to move and the movers show up 2 hours late! because they were late, we missed our reserved elevator time forcing us to have to share with the tenants also moving who’s movers showed up early by the way slowing down their process. Not only were the two movers extremely slow, but they were rude, and offensive in the way they spoke to my roommate, myself, and his parents using fowl language and constantly being on their cell phones! It took 2 hours for them to load 2 mattresses, a bookshelf, and a couch, leaving my apartment still full of boxes to load. I spoke with Latoya asking that since they were 2 hours late and the cause for the delay by missing our elevator time, would we be granted additional hours for the inconvenience. She replied yes. When I told the movers they apparently disagreed and decided to leave without notice, leaving us stranded to load the truck ourselves. Later to find out, Latoya called them and told them we said they were slow and useless therefore leading them to claim a «hostile work environment». Apparently they use a payment code to be given to the team when the job is completed. The movers told me that in order for them to stay later they needed the original payment code. I had never received one, so Latoya emailed it to me minutes later and told me to give it to them. The rules of the payment code were never explained to me, or emailed to me with the code, but online in small print states it releases them from the job claiming the customer is satisfied. Latoya knew I was not satisfied and collaborated with the movers to have them leave without completing the job. We were helping carry boxes while I was paying you to do it!!! By now there were 2 other tenants moving out who were loaded and on their way while it appeared we had barely started. They approached us and told us that the movers were awful and were appalled that they would treat their customers like that. I spoke to Latoya one last time asking if anyone could come help us finish moving and unloading it at our new location. She told me she would look into it and call me back and thank goodness I wasnt holding my breath, because I never got a call back. We had to essentially move ourselves and it took until 3am before we were moved into our new apartment. The next morning, we were able to inspect the furniture they did actually load since up until now we had been working in the dark and we noticed what looked like blood, sweat, and dirt on the side of the couch. My roommates father said he saw the movers drag it through the building garage before he was able to correct it and ask them to carry it. I immediately submitted a complaint through UHaul while Mooney Moving & Cleaning claimed it was «too late» to complain… Seeing that I was stranded to move myself, in the dark, and the items they touched were in the back of the truck that wasnt unloaded until 12 hours later, I would say that a complaint submitted in under 24 hours is actually impressive. Originally I wanted the payment for my services returned considering I did not get what I paid for (loading and unloading) but after I saw blood and sweat on my couch, I just wanted the «cleaning services» they provided to clean it. Latoya refused that her team did anything wrong and refuses to talk responsibility for any of the actions that lead to this irritating outcome. I am an executive in a retail industry and the customer is always right. In this instance I am hoping that no one has to have this experience or is blindsided the sheer disregard Mooney Moving & Cleaning has for their customers and clients.