MoveWire

ABSOLUTELY HORRIBLE CUSTOMER SERVICE! IT’S BEEN 1 YEAR AND I’M STILL AWAITING MY REFUND! JOHN RYAN… WHO IS YOUR SUPERIOR???
We contracted Movewire to facilitate moving my entire house from one Chicago neighborhood to another Chicago Neighborhood. I specifically asked John Ryan if Move Wire was the name of the moving company OR a service that sub-​contracts movers. He specifically stated MoveWire is the name of the moving company which later proved to be untrue. Three, juvenile looking, inexperienced movers showed up on moving day who damaged my couch. After several MONTHS of excruciating phone calls to John Ryan I was finally told to send pictures to a repair company. I was given a quote of $ 500 to repair the damaged wood on my $ 2,000 couch. The repair company forwarded the quote to Move Wire and Move Wire has NOT given approval to begin repairs nor have they acknowledged receipt of the quote. In fact, Move Wire has not responded to any further attempts to resolve this matter.
In addition to the above complaint, MoveWire failed to provide a service to move my grand piano. As a part of our moving contract, they were paid in advance to send a separate company to transport the piano. We waited till midnight on moving day for this company to arrive and they NEVER arrived. Because of MoveWires deceit, we had to eventually hire another company and that process didn’t happen until two days later. After our horrible moving experience, we now see that others have had equally horrid experiences and were also deceived by this company. John Ryan… It’s been 1 year and I’m still waiting for you to resolve this matter as you promised!

Wish I would have read the reviews beforehand. Listen to me and the other reviewers. DO NOT USE THESE PEOPLE. I AM VERY SERIOUS. This John guy is a fast talker. I have never used movers before and did not know how much is was supposed to be. He quoted me $ 250 to $ 400 bucks for three guys and the travel. He told me it would be $ 65 per hour for three guys and $ 65 for the truck. They were supposed to be there between 8 – 9 am. Got a call that morning with some bullcrap story about how they got stuck moving someone who is a hoarder so they would be late. They showed up about 3 pm with six guys. Then this Tony charactrer, who is one of the best bullshitters I have ever met, told me that with the three guys it was going to be $ 105 per hour and $ 125 for the truck. Then with the added three guys, it was going to be more money. I was furious. No way was I going to pay him. He proceeds to tell me how he has to make money, how he is a millionaire, about his penthouse, about how he boxed for eight years, about how he is related to an NFL player with the last name Searcy because he says that’s his last name. Funny, when he wrote his name on a piece of paper, he wrote it as Tony Carter… hmmm. Anyway I told him to take a hike. He talked to be about the situation and said any intelligent person would know that that quote was way too low. I said I did not care, that’s what I was quoted. I honestly had no clue how much movers were as I have never used them. I told him I would pay only a certain amount and he agreed. Then the fun started. These idiots were dropping my furniture, nothing was wrapped, because Tony the bullshitter told me they did not have time. There are a couple of holes in my mattress because of the crappy truck they used. Then, to top it off, they stole things from me. We have found things missing that I know were in the move. I cannot believe these people stay in business. Then this jackass asks me if I would use him again. I just laughed and said yeah just to get him the hell out of my house. PLEASE DO YOURSELVES A FAVOR. DO NOT USE MOVEWIRE, TONY OR ANY OF THE OTHER PEOPLE ASSCIATED WITH THIS BUSINESS. THEY ARE NOTHING BUT SCAM ARTIST WHO STEAL.

This was the worst mover I have ever dealt with and I’ve been selling Real Estate for almost 17 years. If you are thinking about using these people MOVE ON!
The whole experience was a nightmare. They were supposed be there between 9 and 10 and didn’t show up until 1 due to an over booking (that was the explanation I was given). When I called to find out where they were I was treated like a dog and talked to in such a degrading manner by the owner. Yelling on the phone and telling me about his degree from Northwestern and his previous employment… like I give a crap. I was just calling to see where they were at and what time they were coming as we were waiting in a parking lot at the storage facility for hours and the drivers werent answering their phones. Calling me hostile and that I need to play nice… seriously!?! when I just needed an estimated arrival? When my mom called in the morning to confirm the time John told her to erase his cell phone number and never call it again. Nice customer service, huh?
Items were broken, nothing was wrapped. Very unprofessional.
They gave her an estimate and YES you guessed it, it was under bid by several hundred dollars. They originally gave an estimate $ 329 to $ 369 and it wound up costing $ 925!
By the remarks you left after your review you helped people to see who you really are without me saying a word. Thanks, John!

Please do not even think to call this company. There is not enough space to tell you the nightmare we have endured. If I could give you my phone number I would and beg you not to call these people. The owner is obnoxious and a fast talker. Call ANYONE ELSE BUT MOVE WIRE, PLEASE! Save yourself the heartache we were given. The company lies, are very unprofessional and little did I know only in business about a year. But this only a quarter of what happened. You have been warned. Moving is stressful enough without this company to add to it. Good luck.

NEVER GO WITH THEM !! they are LIAR, NOT PROFESSIONAL and and RUDE
this was the worst moving experience of my life. first, they came 2h30 late and only three people instead of 4. Only one, the driver, was experimented but the other not; so they were very slow. Impossible to catch up wiht their delay. even if we did our best to help them by carrying lot of boxes, furnitures… Thing that we are not supposed to do when we are paying professional movers. we arrived 6 hours late to our new place !! Once we got there, John, the responsible of the company, forced me to give my credit card number while he was taking my stuff in hostage to make me pay a much higher price price of what we agreed despite the terrible move we were having… he was insulting us and very aggressive telling us we will never see our stuff again if we don’t pay now. We were alone with our 2 year old baby on a saturday evening and they really abuse of the situation! what a shame for people who are saying they are professional. We had to call the police. We finally unlaod the truck wiht neighboors (who were having pity on us) until 11h30 PM !! Our move COSTED US 600 USD MORE than what was agreed + the fact that we are shocked by all the things that happened, exhausted and lot of our stuff are broken as they throw out of the truck our stuffs. This company should be banned from the profession and never abuse again of people as they did with us.