Mud Facial Bar

As a spa buff (though I can rarely afford it), I’ve been wanting to come to this place for a while. And after going, I have no desire to return.
The receptionist seemed judgmental, which is too bad because hers was the first face we saw. The facials happen in a tiny room and you’re in there with whomever else is getting a facial at the time. The music is loud and blasting right in your ear. They really push the $ 10 add-​ons, and my facialist was trying to convince me that my nice high end face moisturizer was full of preservatives. Our conversation ended there.
Then it took us about 15 min to get out of the place because the receptionist couldn’t charge both my husband’s and my transactions at the same time…
It wasn’t a relaxing experience and probably not worth the money, even if it is cheaper than a facial from a spa. My husband’s face looked good at least – maybe he should go back.

Maybe I’m missing something here, but I will definitely not be going back to Mud or recommending it to friends. Sure it’s cheaper (although not really since it’s still $ 50, which on a per hour basis is the same price as a normal facial anywhere else), but it doesn’t have any of the qualities that I appreciate about a facial. It’s not relaxing at all — I was in a room with another customer who spent the entire 30 minutes talking very loudly about his wild weekend plans, plus they blast pretty loud music the whole time. Basically the complete opposite of a spa experience. I wasn’t expecting a totally private, serene environment, but I was at least expecting a somewhat quiet, chill 30 minutes.
For the actual service, I don’t feel like they did anything that I don’t already do for myself. Basically, they just washed my face, rubbed some ice cubs on me (and fyi, I’m not really in the market for ice being rubbed on my face in December in Chicago — I can get that for free just by walking outside), a quick face scrub, and then toner and lotion. I guess if you don’t already do things to take care of your skin on a regular basis this might be worth it, but for anyone who has any sort of daily skin régime, this place just isn’t necessary.

I visited Mud Facial Bar back in March with a friend after we bought a deal on Gilt City. I was a little underwhelmed by my first visit but the deal gave me two facials so I knew I would be back. I went back in June and had a better experience, Mandy gave me my facial. The owner offered me a new client package, 3 facials for $ 100. I bought the deal but had told her from the start that there would be no way I would use them all before they expire, she told me it wouldn’t be a problem. So after some confusion with it all I had my third facial and was left underwhelmed again. Last night I had a facial with Nunzia and it was amazing. Far and away the best experience that I have ever had and for the first time Mud left me wanting another facial.

What an incredible place. From service to products to value to how radiant my skin looked, Mud. is the best. The facials are 30 minutes (no messing around) and so reasonably priced! I also love that the products they use are all natural.
Mandy was my excellent aesthetician and I can’t wait to go back. She explained every product in detail and showed me what she used afterwards.

These girls here are the SWEETEST. I’ve been here twice so far and both of my experiences have been exceptional. Customer service is awesome. Sammy was extremely informative of the product she was using the whole time. I ended up taking home the face wash and love it! It’s super in and out and convenient for right after work. Definitely recommend!

I loved both of my facials here! The technicians are friendly and timely, which I appreciate. They don’t overly push products which I love.
Lose one star because the rooms are NOT private AT ALL and I find it awkward to be getting a service in a chair in the lobby while others wait.

Awesome facial. Here on vacation and my friend and I stopped in. You’re in and out in thirty minutes and you leave feeling FANTASTIC. I don’t know why people left reviews about the staff upwelling their products. I didn’t feel pressured at all to buy anything or upgrade services.
Wish they had a Mud location near me in NJ /​NYC — I’d be there at least once a month if they did!

The girls are really sweet and you’re able to get in when you want to, but they try way too hard selling products. It almost becomes a bit awkward because they are so persistent, all the way from the receptionist to the technician. Be prepared to say «no thank you» at least 10−15x in a 30 minute period.

I paid the extra $ 10 for extractions and all she did was lightly squeeze one side of my nose. I had to ask her to do more extractions on my chin after she applied the mask and even then she barely applied any pressure.

I’m often leery about trying a new place, you win some and you lose some. Mud was a big win, the best facial I’ve ever had in fact. Leann was friendly, relatable, and extremely professional. I received the Glow facial on most of my face and Detox on my nose to combat the oiliness. Add 10 bucks for the extraction if you have pore problems like I do. Here’s what I loved.
*Prices are reasonable (a third of the price compared to most places)
*It’s a 30min facial that gets it all in (steam, cleanse, micro-​scrub, toner, cold ball massage, and moisturizer)
*They tell what they use while they are using and why BUT they don’t harass you to buy the products they use
*The actual salon is clean but trendy
It was a no fuss, no gimmick experience that makes being a repeat customer a no brainer :-)

I had my first facial here yesterday with Erica and she was great. I loved how she explained what she was putting on my face and what it does, along with mixing things together specifically for what my face needed. Everything smelled wonderful and my skin feels great and is still glowing! I bought a Gilt City deal and I cannot wait to come back for my second facial!

I had never before had a facial, so I thought I’d try my first one at Mud. I was glad I did! The staff was super friendly and the space is clean and modern. Sammy gave me an amazing glow and explained the products she was using as she went along. The neck/​should massage was a definite plus.
I can’t wait to go back and try another kind of facial — I think I’m hooked!

I’m a guy and I’ve never stepped into a spa or had a facial before. I was excited to start caring for my face since I’m hitting my 30s now! The staff is friendly and walks you through the process, quick and easy. My face is so smooth my girlfriend loves it!

Came here for a facial about a week after they first opened. The place is easy to find, the staff is extremely friendly, the facials are affordable, nice casual atmosphere, and, most importantly, my skin looked amazing after I left. They have some great packages (even for brides to be!). Looking forward to coming back! Important to note that the services are performed in one room and you will not be in a private room.

Girls weekend treat! But you can tell its a new business.
Let’s start with the good:
Friendly greeting
Quick checkin
Great smelling products
Clean and relaxing
Room for improvement:
I had no clue what was going on or what products were being used during the facial…
I was excited about the massage add on but it was average at best
They are just getting started so I’m sure my next experience will be a 5 star. I purchased a Gilt City deal for 2 facials!