New SOS Cleaners

First and foremost: Jason, one of the owners, is AN ANGEL. If you want to renew your belief that there are still good people in the world, find an excuse to get your dry cleaning or alterations done here.
Have you ever done something stupid? Like REALLY STUPID? Without going into it, after leaving my wedding dress for cleaning and not picking it up for a VERY LONG TIME, Jason did not question it, STILL had my dress, did not charge me more and was just the nicest, kindest man in the world. I cried like a baby that the dress was still there and he did not judge me.
This store has my business and complete devotion forever!!!

We love Jason and the job SOS does. Always ready when promised, greets us by name – all 5 of us – and just a pleasure to deal with! And always gets the spots out. Really a great neighborhood business.

Why is it so difficult to find a dry cleaners that actually knows how to do their job? I brought a dress in to get dry cleaned for a wedding I was going to. They said it would be ready on Friday. I go in Friday, it’s not ready. Or he lost it which is very possible. He asked if I can go out of my way to come back the next day which I really don’t have time. He said he would make sure it’s ready. Kind of like how he said he would make sure it was ready on Friday. He never even apologized. Figure your stuff out. Do you job.

A very sweet couple runs the place and does amazing alterations. My roommate lost a lot of weight and needed to get his suit taken in quite a bit. I was pleasantly surprised how of a good job they did. We live in west Albany Park, so their location isn’t very close or convenient, but it is worth the trip.

I am very happy with the service and quality of SOS Cleaners. I have gotten a bridesmaid dress tailored, work pants, undergarments, shirts, and more tailored here. The man is very nice, reasonable, helpful if you are in a hurry, and wonderful service. The work done by the tailor is fantastic quality. The prices are reasonable. I went out of my way to go to this shop instead of the cleaners on my way home. Highly recommended!

It is a pity I have no choice but to report this review, and to give one star, because they have always been friendly, and I trusted them… with hindsight, too much. It happened once that my coat was not at all cleaned and only had a plastic over it (I knew it wasn’t cleaned as the dusty fluff the coat had when I turned it in came back with the coat!) and they once charged me $ 35.00 for altering a skirt. I was trying to think that maybe they were too busy or maybe I should pay what they ask for as a tip for being so nice. However I should never ever left my cocktail dress with them, as they have lost it and never admitted it. There’s nothing I could do as I did not take the slip from them (again, they just nicely said they would add the dress to other stuff I had left at them). The $ 1,000.00 dress, gift from my mother, gone like that. Unfortunately I will not go back there again.

Went a little out of my way based on all the reviews to have suits and jeans I bought on black friday sale altered. Very friendly and awesome jobs on the alterations.
The job was done quickly and I paid way less then what other cleaner I originally went to charged for the same job. I am pretty sure I’ll be back.

This place is great. I go out of my way to have everything cleaned/​tailored here since they do such a fantastic job (everything…jeans, work clothes, formal dresses, etc.). I’ve found the prices to be excellent, especially given the quick turnaround and quality of service. Highly recommend.

The best service! Always on time and quick service. My clothes always end up looking great. Great human beings as well.

The customer service here is very good and they do a great job with most items, but I would not take your wedding dress here to be cleaned. I took my silk wedding dress here — They washed it, which ruined the silk. To make it worse, when they washed it, all of the pick-​ups in the dress came out. The tailor tried to fix the dress to make it similar to the way it was, but it does not look good. It makes me sad whenever I think about it. They are very nice there though and they have done a good job with everything else I have had done.

Although this place is more expensive than my previous dry cleaners it is well worth it! They owners are so friendly and enthusiastic. It’s so nice to be greeted by pleasant people in the morning.
If you check in on Unilocal you get 20% off on your first visit which was nice.
If you want same day service, be sure and get there before 10am…10:01 then forget it!

I tried SOS Cleaners after I recently moved to the area and I am thrilled! The owner and his wife are extremely friendly and do a fantastic job. SOS was able to get a stain out of a work shirt that my prior dry cleaner failed to get out twice. No more worries about my buttons being melted or shirts falling apart! SOS is the way to go! Thank you!

It doesn’t surprise me one bit that New SOS Cleaners has so many great reviews. Their work and customer service is absolutely wonderful.
I visited this dry cleaner for the first time last autumn to have a duvet cleaned, and I’ve been a loyal customer ever since. They clean and press all of my husband’s shirts far better than I could myself, and they are excellent at clothing repairs. (I have not taken anything for altering, but I’m sure they do a fantastic job.) If I bring in a lot of stuff, the owner often offers me a discount and fixes little things for free. I haven’t been to any of the other dry cleaners in the area, and at this rate I never will!

Nervous wife brings in her wedding dress to get cleaned after a crazy night of partying and dancing… get’s back dress as good as new! Need I say more?
The owners were super nice and professional. It’s the kind of local business you are proud to recommend to others.

This is simply by far the best cleaners & tailoring shop I have ever been to, and that is in Chicago. The owners are super friendly, and really personalize each visit. Today the owner noticed I was yawning a lot and that i hadn’t my morning tea, so before I left he gave a small bag of tea for me to enjoy.
I regularly take my pants here to be hemmed and their work is superb. I also bring my winter coats and clothes to be dry cleaned and their prices are very reasonable.
They also try their best to accommodate request for tailoring. I needed my suit tailored and dry cleaned before I left town for interviews, and I had been sick the week before so I forgot to bring them in before the weekend. Normally tailoring will take a week at the most depending on their orders, but they were able to rush the order and have my suit ready in 2 days with no extra cost. I had not the money to tip, so I gave him a collection of gourmet teas to enjoy.
I’m definitely going to miss the shop when I move out of the city, so I try to give them as much business as possible while I can!

If you run a business or want to run a business, stop in SOS and see a tremendous example of a customer focused shop — refreshing these days. I came here because of the Unilocal reviews and am reviewing with 5 stars because SOS deserves all of them.
If you are looking for a reliable and affordable dry cleaner, SOS is as good as it gets.

I’m new to the area so I searched Unilocal for a dry cleaner close to me. I’m so glad I chose SOS Cleaners because I felt so welcome upon entering! He asked how to pronounce my last name and *remembered* when I came to pick up my clothes!
They did a great job cleaning a dress that had a mysterious stain on it. You can’t tell there was one at all! I will definitely be returning and would recommend this to anyone.
There’s a 20% discount for new customers, and 5% discount if you pay with cash (you can pay when you pick up). AND a discount if you go in on your birthday!

This guy takes such good care of not just my dry cleaning, but me! He’s so incredibly nice that it makes errand days fun because I get to catch up with Jason. I’m from a small town and I’m used to great service and often miss that in Chicago, but he puts Iowan dry cleaners to shame. ;)
…I feel weird gushing over a dry cleaning service, but I’m actually that big of a fan!

The customer service here can’t be beat! The store owner, Jason, is a super friendly, cheerful guy who makes an effort to remember your name. The one time an item was not ready when I came to pick it up, he delivered it to my apartment building IN PERSON after the store closed.
Did I mention the 20% first time customer discount?
This is the only dry cleaner I go to, and there are definitely ones closer to my building. Making the customer a #1 priority is still the best business strategy :)
Thanks, SOS!

My friend brought her Monique Lhuillier wedding dress to be dry cleaned here due to good reviews. Unfortunately, SOS Cleaners returned the dress even more wrinkled and SNAGGED the silk of the dress in more than six places that are visible to the naked eye when standing 5 feet away! The owner was rude and denied that he was responsible for any of it. Furthermore, he lost the Monique Lhuillier branded garment bag that came with the dress and instead gave a «Davids Bridal» garment bag in return.
I understand people mistakes, but this business owner was rude and did not own up to his and his employees mistakes. He should at least have apologized and compensated my friend for ruining her dress and making her more stressed out.