Northwest Insurance Network

It is the worst insurance company ever
Their mail takes too long to arrive
They lied said they would refund me money when I change my driver’s license from the state of Ohio to the state of Illinois then they lied about it
don’t waste money with this company
I tried to cancel but couldn’t because they would not give me how much money I would be refunded until I am done with the process and they said they need 2 months to prorate it!
what a scam
especially their agent Aida Chavez
never work with them
Look for a different company

Do not get your insurance through this location or even this company! I had a horrible experience with this location and the Northwest Insurance Network as a whole. I thought customer service would be better with a company that had an office right in my neighborhood, but I was dead wrong. My monthly statement was sent to the wrong address for the first three months, which resulted in my insurance being cancelled without my consent or notification. It also took three months for them to send me my insurance card. Calling their office to fix any problems never worked. I spent more time on hold than I did with an agent (they have the most horrible on hold music imaginable). I cancelled the insurance after less than six months, which took about five days of calling, emailing, and faxing. About a month after I cancelled the insurance I received a bill for $ 37. The letter stated that I had an account balance of $ 37. It did not say what the charge was for, nor did it say how I was supposed to pay the bill. I called both the 800 number for the company and my local office every day for a week. Each time I called, my call was forwarded to the sales office where I had to leave a message. No one ever got back to me. On the next Monday, I received a notice that the bill had gone into collections. After making several more calls, I found out the bill for was a cancelation fee, which I was never told about. I was threatened with a lawsuit if I did not pay the bill, so of course I paid the bill because $ 37 is just not worth my time. All I wanted to know was what this bill was for and how I could pay it. The problem with this company is communication. I just want to know when, how much, and how to pay my bills but NWI prefers to play games and hide behind a maze of menus and voicemails. Local agents know nothing and the main office doesn’t take calls. Avoid this place at all costs.