Office Concepts

I had a very positive experience with Office Concepts. Office Concepts’ showroom /​main office is straight out of a Streelcase brochure, modern and professional. Greg Fordon, the account executive (i.e. salesman) I worked with was extremely helpful. I never felt like he was «selling», he listened to me and gathered several chairs for me to compare without too much gabbing.
As a professional economist, what is most important to me is making good use of my time and money. After selecting the Steelcase Gesture chair, I contacted several other dealers asking for quotes for a specific set of specifications. OfficeDesigns in Northbrook, where I had purchased a $ 1,500 Knoll Life chair a few years ago quoted me their «best price» of almost $ 500 more than Office Concepts. Everyone else’s price was significantly more than Office Concepts’.
The customer service I received after making my order was exemplary. Greg replied to most of my emails within minutes and when we ran into an issue with Fedex’s delivery, he offered to have to chair immediately picked up from the Fedex center and delivered to me ahead of the Fedex truck. Since my chair was delivered fully assembled, I cannot comment on Office Concepts’ assembly crew. What I can say is that their selection, prices, and customer service exceeded my expectations.

We had a terrible experience with Office Concepts. When our Steelcase furniture finally arrived, the crew that was dispatched to assemble it had no idea how to do it. What was supposed to be a book case with lockable compartments turned into a monstrosity with left-​over pieces that they had no idea how to assemble. The workers were gruff and ignorant. They didn’t put down any coverings on the floor or furniture and put their dirty tools all over the brand new upholstery. The Office Concepts rep had to come with an office administrator and clean up the mess the next day. The counter they were supposed to install was ordered incorrectly twice and had to be redone. The whole process took months from start to finish. Steelcase was not responsive either when we made them aware of the situation. I’ve learned my lesson. Check out other options — even CB2 and Ikea — before going the Steelcase /​Office Concepts route. NOT WORTH IT! VERY DISAPPOINTING!