OptionsHouse

Terrible service from their new trading account team, I pray to God you don’t get Gwen Brown to «help» you open your account, it has been over a month now and still haven’t heard from them. Sent them THREE emails over TWO weeks but they continued to IGNORE me!!! If they offer such terrible service BEFORE they take my money, I dare not imagine what will happen AFTER they have taken my money. Stay away! I’d rather pay a little more for better service.

These guys don’t even give NBBO, even though they timestamp the NBBO price on your order ticket. I paid more by losing out on NBBO than on fees, ironically. Don’t let the fees fool you, you pay for it in poor execution.

Pretty good for what you get. Low option fees. Low margin rates if you borrow a lot. The older version was better than this trademonster website. Accounting is good at the end of the year. EOption has lower fees but no data or research and complaints on end of year accounting. Stay with high priced ETFS or stocks and the commissions are not a big deal. Interactive Brokers web version looks like the next best comparison. The other reviews must be from amateurs that need customer service.

Unbelievably horrifying. You can check elsewhere for all the nightmares people have had with them. They’re simply not worth my time to put all the horrors here. «Customer Service» is a complete oxymoron. When you write them, they ignore you. When you call them, 80% of the time the representative is snide and just plain –nasty-​. Never have seen so much –attitude– out of doinks most of us formerly with them could buy and sell all day long. ACH sometimes goes through, other times doesn’t, and if you don’t keep track of it, you’re just begging for them to steal your money. E-​mails from them are completely inadequate, missing a vast majority of the tracking style information for reference that businesses learned around the time of the pigeon express. That’s surely because they don’t care if you have problems anyway, since they treat customers like total nuisance pieces of garbage. The interface sucks, and it’s highly likely that the options you choose to make it legible on screens will be useless and you’ll need a microscope to trade. Completely down an unacceptable amount of the time (e.g., August 24 morning during critical moments), and even on «good» days often orders will just hang for MANY minutes until they’re useless. The connection problems get worse day to day, week to week, month to month, year to year. They’ll intervene and close down your weekly options if you look at the screen the wrong way, hours ahead of when you could easily get out.
But the main thing, as supported by other sites, is they REALLY don’t care, don’t fix problems, and act like they despise having customers. The only thing good about them is commission prices, but it’s simply not worth a malfunctioning brokerage who cannot communicate, and treats you like dirt.
The other reviewer is right. They’re chock full of suck, and that pretty much sums them up. I’m sure I missed detailing all the nasty experiences, but they treat you as not worthy of their time, so they sure as hell are not worthy of mine.
God awful. Sorry that there are a few rare nice people who work there, but they’ll be fired soon enough.

if this is NOT
, then you deserve 1 star for not changing your name and allowing yourself to be even REMOTELY associated with them…
so your whole advertising platform was based on flat-​rate options trading… and you no longer HAVE flat-​rate options trading, so… you suck