PANDORA Store

I’ve been here twice! Every time I wasn’t greeted. My husband and I got married last Friday, so we want to buy a new charm to celebrate this special moment. No sales come or say anything like «somebody will be with you shortly’. We waited there for about 15 mins. My husband said let’s buy it online since we know sales persons there didn’t have good service attitude. But I insisted we wait. Finally a sales man came, we said we just married, he said okay… I’m a little unhappy since we waited for 20 mins and then just got this. But I still asked if they had a special Chinese symbol charm, he just said «no, we NEVER have that.» I said I saw it in New York’s pandora store. But he said impossible, maybe you just saw some other jewelry but not Pandora’s!!! I’m so pissed off then I left bought nothing. It’s the day I got married. I was happy before I entered this store. I really saw it in other Pandora’s store with my own eye! Okay? Seriously! How dare he can judge and say that! If I can give 0 stars, I will! Never come to this store AGAIN!

I called today and left a message for the manager… no response yet! Why does that not surprise me??? Sub par service… so I did not spend anymore than the special. treated better at Woodfield. …I went to the Water Tower store for the Special a few weeks ago… I was told the Radiant Bloom charm was not for sale… only on a special bracelet. What gives? I am a very and I mean VERY good customer at the Woodfield store… happened to be downtown and stopped in Water Tower. If you are going to only sell certain charms on Special Bracelets… let me know. That is so unfair. So disappointing. You may think because you are in Water Tower you have built in business and that may be so… but I will never stop back. you also need good customer service… Managers tend to hire employees like them… not returning my call and your sub par service from employee… shows your true colors…

I went in yesterday where i was «suppose» to see Vicki and continue my purchase. Well she wasn’t there smh… Anyway thats fine because Kate helped me and she was awesome. not sure if it was because she knew about my past experience or if it was legit. Either way i was very pleased with the staff there today. No one from my last horrid experience was there. I came in for 1 specific charm and walked out with 5 for my moms bday. That girl can sell lol… so kudos to Kate… oh the 4 stars was only because i thought i was meeting with Vicki and thought she was aware i was coming but she left early

I have 2 sisters and a mom, and all of us have Pandora bracelets. We’re always excited for every Christmas and birthday because that means we get to go shopping together for new charms. That tradition came to a screeching halt this afternoon when I visited the Pandora store at Water Tower in downtown Chicago to buy a snowman charm for my mom. Some girl with a clipboard walked up to me and basically barked at me that I needed to put my name on a wait list. I was on my lunch break from work, so I politely asked if she knew how long it would be. She replied «No.» Ok, awesome. Very helpful. I explained to her that I was on my hour lunch break and if I could possibly add my name to a waitlist now to come and pick up a charm around 5:30. She replied «No.»
Herein lies my problem. I understand that you’re busy. Welcome to the world of retail during the holiday season. But as a loyal customer who is paying a lot of money for overpriced charms that I could buy somewhere else, I expect to be treated with a lot more respect than that. Maybe you could have asked the 3 sales associates standing around the register talking to help out some of the waiting customers? Maybe when asking a customer to sit around with their name on a waiting list, you could do it with a slightly more pleasant tone? My career is in sales and I would never dream of treating a paying customer with such disrespect. All of the bad customer services reviews I’ve read on the internet are now starting to make sense, and I’m not surprised that about 5 customers walked out behind me after they saw how the woman treated me. A bit of advice — hire sales people who suck less. Oh, and happy holidays.

Just left the store as I was trying on a bead my bracelet Broke the sales girls said that it’s a different franchise and she would not do anything about it even though the bracelet was less than a year old I would not let my mom buy anything at the store and stoped. 400 sale. When I complained she said she would send it out to be fixed but it would take att lest 4 weeks but she only said that because I said I was going to call and talk to the manager tomorrow. She still said it was still better to bring it to old orchard. She did not want to honor a sale from another store. This is not accetable customer service
So I would recomened be careful were you buy if it’s a present because the sales girl at the water tower did not want to honore a sale from another pandora store.
I would not recomend to buy pandora if the stores do not back the product.

The people are nice. I wish there were more of them on busy days. They have the cutest charms.