Papa John’s Pizza

Multiple orders placed in one night simply because we wanted FROSTING with our cinnasticks. They didn’t included the frosting we paid for on multiple orders. Not a happy camper. Argh Where’s our freakin frosting? We paid for like 11 of those suckers and got ZERO!!!

Papa John’s pizza is what it is. Nothing to write home about but it was good. More to this review is for the customer service.
I called in an order well and requested a specific delivery time — say it was 7pm, I asked for a 9pm delivery knowing that I wouldn’t be home before then. The lady who took my order said okay and we proceeded to figure out the best price combination for what I wanted based on the current specials. Make sure to call out a specific deal you may have heard on TV, radio, etc. They don’t just volunteer giving you discounts. Closed mouths don’t get fed! So ask.
The delivery driver called me at 8:45 saying he was outside. Ugh. But I was actually only 5 minutes away, which I told him and asked him to wait. He sounded totally agreeable and didn’t fuss. I arrived within 5 minutes and there he was, still pleasant and not annoyed. Good thing too because I mean… it wasn’t 9pm yet so he was just early. I gave him a pretty good tip for his time and that was that.

This is a Papa Johns.
It tastes like Papa Johns.
It has no parking.
It is there.

They typically deliver my pizza nice and hot! One time they delivered it cold and not what I ordered… But the manager had them deliver one on the house and it was nice and hot.
I’ve always loved Papa Johns…

Terrible experience. I ordered online at 6:45pm and just called at 8pm to know where my pizza was. Turns out they made «a mistake» and had to remake the pizza. When I asked where the driver is… the pizza wasn’t even out for delivery after 1hr and 15 minutes. There wasn’t a driver at the store to deliver the pizza. Unbelievable. No phone call. I cancelled my order and won’t be using this location in the future.

My fiancé and I order here about once a week. We started ordering from them about a year ago, and we have had very few bad experiences over that time. And if there’s something wrong, they try to make it right or credit you for the next time. The worst (which became the best) time was the most recent. When our pizza hadn’t arrived after 1 hour and 15 minutes, I called to see where it was. I spoke to Janice and she informed me that there had basically been a major kitchen/​delivery mix up and they were about 8 pizzas behind. I was very aggravated because I had taken my digestive enzyme pills (I’m lactose intolerant) to counteract the time when I would’ve been eating the pizza. Not only was I was starving out of my mind, but now I would have to take a double amount of pills because the pizza still wouldn’t be there for another 45 minutes! She was profusely apologetic, and told me she’d give me a credit for a pizza next time, and I told her «No thank you, because I will almost certainly not reorder from you guys again because of this.» She told me that she refused to lose me as a customer for Papa John’s and that she would like to comp the pizza that would soon be on its way AND keep the credit for next time. She also told me she had just called in different delivery drivers from all over the city to try to come help and speed up the process. Obviously, it was very nice for her to offer those things, but the real reason I will return is because she clearly cared about me as a customer and DID NOT just pass it off as an «oh well! Who cares? It isn’t my company.» And she was a problem solver: attempting to correct the issue trying to speed it up as much as possible by calling all available drivers! She treated my business as if it were her own. She is an asset to that location. I have a feeling if they keep her and only other employees like her around: customers will be more satisfied, Unilocal reviews will increase, employee morale will go up and they’ll want to continue to see their work praised, service quality all around goes up, and their sales will increase. Everyone wins!
AND the pizza is always good, but it was particularly delicious that night. The night went from zero to hero pretty quickly.
Keep Janice (and those like her) at that place as long as you can, Papa John’s! She (and the very nice delivery man from the Michigan and Cermak location that helped out that evening) are the only reasons I will definitely come back.

Extremely poor service. They told me my order would arrive in 45 minutes to an hour. An hour later I call and I tell the lady that it’s been an hour and she just tells me to hold «for a second». After ten minutes on hold I hang up and call again and she tells me she is «the only one there» and asked me to hold again. Eventually I was given a discount, which is the only reason I’m giving 2 stars instead of 1.

Showed up almost 2 hours late claiming that the order from Grubhub didn’t reach them. REALLY?! Yea sorry not sorry, never ordering from here again! So happy Grubhub gave me credit and sorted out everything for me

This location has lost several of my orders and most others are delivered much later than the estimated time given. Customer service isn’t great at all. Communication is terrible, whenever I call no one seems to know what’s going on. Despite all the issues I’ve experienced, I’ve never been reached out to by the manager nor has anyone ever offered a discount or refund.

This is a horrible restaurant I went there and I wasn’t satisfied by the pizza it was a terrible pizza I was terrible service it was dirty the tables were messy when I called the woman on the phone she was mean I found some like hair in my food. Everything you could think of a good restaurant this isn’t this is trash this is bad this is rubbish bitch garbage this restaurant is a steaming fart

This is the worst location to order from. I ordered a pizza online at 8 p.m. Called at 9:15 p.m. and the person on the phone says they see the order but did not receive it so they did not process it. Basically, they found it in their system but did not see it. Never order from this place. They can’t fulfill a simple order. I hope Papa Johns vet’s the franchise owners going forward. Bottom line, I never received the order and after calling the location on Division St., I told them to make sure to cancel it! Never again!

Used to be a regular customer– I will not be ordering from this place again. I placed an order about 30 minutes before it started to rain. A full hour after I ordered (set time was 20 – 40 min), Papa Johns Division gives me a call to let me know the order is running a little late. Mid-​call, their driver says he is not going out anymore tonight. The man who called did not understand the concept of a refund nor did he understand customer service. The entire debacle was inconvenient, the management does not know how to handle delivering in weather (this is Chicago, people), and they lacked a clear business strategy for dealing with orders they need to cancel.
I am disappointed. I will not order from here again. Next time I want cheap cardboard pizza I will order from Sarpinos or Dominos. It’s cheaper anyways.

Ordered a pizza online… estimated time for delivery 30 – 40 mins.
63 minutes later no pizza. We cancelled the order. If I wanted to wait for over an hour for pizza… I would not have ordered from PJ’s.
Disappointing show. I won’t order from here again. The hunt for fast delivery in the area continues.

I called and placed an order for delivery, and the girl on the phone told me it would be 30 to 40 minutes, and it’s a snowstorm outside… I was sure my pizza and breadsticks would take at least an hour. But 30 minutes later I heard a knock at my apartment door, and my dinner is here! So efficient. I really appreciate that! I have ordered at this Papa John’s location before and no matter what, the food is always great. Parmesan garlic breadsticks are amazing, perfectly salty and delicious, and the mushroom pizza I always get is again divine. And the guy who delivered my goods was so polite, my cat happened to escape while we were exchanging food for cash, and he was very helpful and pleasant while I made a fool of myself chasing her down the hall and trying to get her to come back in to my apartment.
Overall, thanks to Papa John’s, I am having a great night!
You will not regret ordering food from this location.

After my initial review, management was nice enough to contact me and offer me a complimentary pizza for my experience. They were incredibly generous, and I thought it was very nice of them.
This time everything was great! Pizza came quickly and was exactly what I wanted. Thank you Papa John’s!

I always order with Jeff. He is by far the best at what he does. He makes it super fast and convenient to order a pizza. I recommend everyone place orders with Jeff!

First and last time I order from there. I place an order over the phone, and it arrives 45 minutes later. I open the top, and the order was wrong.
I ordered a 3 topping pizza: cheese, Canadian bacon, and pineapple.
What I got: onions, chicken, BBQ sauce, and some other unidentifiable objects.
Uh, those toppings are really my thing, and I had waited 45 minutes. I was very disappointed.
Mistakes happen, but this last part really ticked me off…
I call, they argue with me, told me they would give me a refund, and then HUNG UP on me!

The place was very, very clean compared to the one I have worked at in Conshohoken, Pa. Another thing I love about this place is the fact is that you can dine in and when it comes to delivery, there always on time according to the estimated time I get in my email.

I do enjoy Papa John’s quite a bit for a chain pizza joint. Plus, it is so nice having something other than Domino’s which always seems to be the default

Oh. My. Stars. FINALLY my prayers have been answered and we have PAPA JOHN’S in the CITY. I couldn’t be happier. It’s just as delicious and mushy as I remember. Remember my name, Papa. Because I’m about to become your #1 customer. In your face, Domino’s!!!