Papa T’s

Love this pizza can’t wait to go to Chicago to try it once again. Love it and highly recommend it.

Rude Rude just Rude is all I can say no customer sevice skills what so ever just rude…

In all the MANY years my family and I have patronized Papa T’s, I must say that the quality of service AND pizza have fallen off.
Yesterday, I called and ordered pizzas for pickup. The phone order taker was fine. When I got to the place to get my food, the broad (bitch!) behind the counter had a stank attitude. Then when I got home and took a bite of pizza, something was a bit off. The sauce was thick with a weird taste, and I noticed that the crust («thin» crust) was a bit thicker than I’m used to. *Note to Papa T’s: Go back to using the pizza recipe you used a few years ago. The crust AND sauce used was way better than what I had yesterday… and get people behind the counter that actually LIKE to do their job!!!

Papa Ts forgot my slice of pizza. I called back and told the lady that answered and for 30 seconds dead air. I said hello? She said please hold like I was bothering her. A gentleman picked up and said we will get the slice right out. I asked him to please make sure it’s not cold like the rest of the food he told me it shouldn’t be cold. He did offer to remake the order I told him no thanks. Not one time did anyone apologize. Customer service in the toilet!
So I called back and the manager was even more rude! Please do not order from Papa Ts. Places like this should not be in business!!!

The pizza is good bit i have to share be careful with how they charge you. They change the prices when you place an order. The menu Is deceiving the prices are changed when you place the order by phone, also when you pay with your card by phone they charge you an additional $ 1.00. In addition delivery says $ 3 or $ 4 dollars depending on the distance well… my friend lives 2 blocks away and with his disability he is charged the $ 4. Really? So it’s a flat delivery of $ 4. Never $ 3? Shady if you tell me. Not sure about this place anymore.

Great Pizza!!!
Horrible attitude!!! They need to hire better people!
We like the pizza, great flavor but truly hate dealing with the girls that answer the phone!!! Disgusting attitude!

literally I am pissed off I just called 5 minutes ago and the customer service is horrible! the lady that works there she is so rude and ghetto she does not deserve a job at all because she doesn’t know how to speak to people! I will never be ordering from this ghetto pizza restaurant again! Word of advice to the owners be careful who you hire because it’s messing with business.

They actually have pretty good pizza one time the delivery guy was rude but it wasn’t worth not ordering again… I like the sauce and how the thin crust isn’t too thin or hard it’s really tasty and they have great coupon deals… just give it a try you’ll be suprised

I placed an order for there 2 large special from a coupon on a menu that I had. I’ve always ordered with them as my family enjoys the pizza. The customer service can be better but I deal with it because of the love for pizza and a company that does it right. I placed an order 2÷9÷15 @ 7:27, and the person that I spoke with was fine with taking my order and told me that it would arrive within an hour. I said great because the girls go to bed at 9pm. I call back 15mins before 9pm and I said I placed an order at 7:30, and my food isn’t here she replied it’s left the building ok, and hung up. I called back at 9:05 and asked to speak with a manager because of the previous rude person and my food still wasn’t here. I spoke to Stacy, and if she is the manager I totally understand the attitude. The team are only as good as the person that supervises them. I was eventually placed on hold for over 5mins while she reached the driver, she came back and said that he was running late and would arrive within 5 mins I can go outside. He arrived at 9:25 with 2 cold a** pizzas, and I told him I didn’t want a pizza that I had to reheat. He went back and forth with me as to why I couldn’t open the box because he couldn’t resale them. I told him that was okay because I can feel the bottom of this sausage and it’s not warm at all. He said he has an order before me, I said I sure hope at least they had hot pizza. Then he opens the box to let me see it, I said look at that pepperoni pizza it’s cold. I said let me let you out the building and I opened the door a young lady was walking pass and she said what pizza place is this that delivers over here (he told her and asked her if she likes pepperoni). She said yes but I’m not ordering, and he said I can sale it to you for a good price. They started talking and I waked away. When I got back in to look out the window she was buying the pepperoni pizza. He just told me that he couldn’t open the box due to resale, but he opened it anyway and tail sold the pizza. Now a days I don’t expect customer service to be 100, but I would appreciate effort, and courtesy when I’m paying my money. Again I like the pizza, just not the customer service. I called back to let them know I didn’t take the pizza and asked who is the manager in the morning they said Leo. I will reach out to him tomorrow. Now I’m hungry, tired, and unsatisfied!!!
Tcs

This review is delivery only. I have ordered here for years. But not only was the service slow the product was horrible. Cold, thicker crust pizza (ordered thin crust). Called the restaurant after an 1 hour and 30 minutes, had to wait 10 minutes for a live person while simply checking the staus of my order. the young lady could only give the answer its with the driver. No estimation on time. Papa t’s you have lost a customer… I will save my 20 bucks and just drive to nearest grocery store to buy a pizza.

Papa T’s was 2 minutes shy of a 2 hour delivery. When I called to cancel the order, they would put me on hold or would hang up. The «hickory smoked» wings are actually deep fried with BBq sause. The food was so cold that I had to reheat ALL OF IT.
STOMACH ACHE FOOD. I NEVER THOUGHT I WOULD WRITE SUCH A BAD REVIEW. FIRST TIME EVER.

First, the person who took my order got my order wrong which was probably good because I ordered three and only got two pizzas and the pizza was horrible. Worst pizza I’ve had in years! Do not order from here, especially over the phone. Had to call four times for someone to answer.

I’ve lived in this area for 30yrs and Papa T’s service has gone to the pits! The customer service sucks, the quality of pizza is horrible! I’m not sure if the ownership changed but when I first ordered from them you couldn’t get enough of their pizza but now I wouldn’t serve it to my dog, one thine they had the nerve to sell it burnt… Never again

I don’t know why it took me this long to write a review on them, but here it goes. Their Pizza is meh –at best. On a scale of 1 – 10 I give their pizza about a 6. But the BiGGEST bummer has to be the ridiculous credit card policy.
I had a bill totaling $ 14.00 and some change and I couldn’t pay with my credit card because their cashier told me (with an attitude) there was a $ 15.00 limit on credit card transactions. Are they serious? This happened about 5 years ago and I refused to pay because I had no cash – and to this day, I’m still on their system as a ‘bad’ non paying customer who canceled the order. Shame on them.

If I could I would give this place negative stars!!! The phone girls have the worst and unprofessional I have ever encounter! !! First please make sure you that phone girls know your menu and what each coupon is! It takes one about 1 ½ to 2 hours for your order!!! Usually comes cold they charge you for parmesan cheese and crushed red pepper and dont even send it! Delivery drivers don’t even come to door call you to come outside to their car to get your order! I can deal with waiting but the poor unprofessional attitudes these phone girls have I will NEVER order from here again will make it a point to let family and friends know this so they never order from here again either!!!

The food is mediocre, and takes forever for delivery, but it’s a last resort for ordering out in this area.
I just called to place an order, and the person who took my order was a total b$@*h! She was beyond disrespectful, and didn’t handle the call professionally. I’m not patronizing this business any longer, neither should you!

This place used to have good pizza now it sucks. Delivery is horrible too, it took them 1:30 mins to deliver my cold pizza. Never ordering again. It’s probably run by morons.

Sometimes the pizza is hot, sometimes it looks like its been sitting around all day. It makes feeding a group pretty inexpensive though.

If you ever want to be treated like garbage, call and order from this papa t’s. They are rude and down right disrespectful. On day I requested to speak to a manger, the man was so ghetto fabulous. He talked over me he was even ruder than the young lady that placed my order! Ugh no stars… get it together folks

I WISH I had read all these review first!!! This place is HORRIBLE and the service even worse! The managers, I dont even know where to start. First of all, the male manager was extremely RUDE putting the phone down while he complained to all his staff about me complaining about one of his drivers. THEN the female manager a tad nicer but not helpful. Long story short, I never received my delivery, they claimed their driver was chased down by gangbangers with a GUN all the way for 2 blocks… my father and neighbor had been outside outfront and NEVER saw any type of gang activity on my block during the whole time. If this place doesnt want our business, then I DEFINITELY dont want to give it to them. But I sure do hope they STOP HANGING THEIR LOUSY FLYERS ON MY DOOR KNOBS!!! Will never call on this place! EVER!!!