Paws-A-Tively

I’ve used Paws-a-Tively’s services for years. Bobbie, one of the owners is always friendly and attentive. My dog’s cuts have always been professionally done. My opinion has been reduced recently due to the rather indifferent attitude by the English gentleman running the front of the business — he is short with people and not at all friendly. In addition, prices have risen. With the combination of attitude and pricing, the business is no longer five-​star to me.

They take great care of my dog baby! He always looks so fresh and clean and they actually LISTEN when I describe how I want him cut.

They did an amazing job. The attention to detail was exceptional and the entire team was friendly and welcoming. It’s always hard for pet parents to trust a new groomer but this team made it so easy! They listened to exactly what I wanted done and the outcome was fantastic. Zusa looks really cute with her new cut and they have gave her a tinker bell bandana.
When I picked her up, they commented on how well behaved she was and gave us a small welcome gift. We will definitely be back!

They were all super nice and took amazing care of Fred, who is a rescue with really bad separation anxiety. I’d highly recommend here for dog grooming!

My cat had a few small patches of matted fur, and I was worried they were causing her pain. I called Paws-​a-​Tively and they told me that I could bring her in within the hour and they could help her right away. They shaved off the matter fur in about 2 minutes and said there was no charge because of what a small thing it was. The staff were very nice and professional, and I will definitely be bringing my cat back next time she needs any grooming.

Love this place. Anyone who knows my wife or I is well aware that our dog Hogan (a black lab/​short haired pointer mix) is incredibly important to us. We faced a little bit of a difficult task after adopting him 3 years ago in that he would get really anxious when left in a kennel around other dogs. That said, leaving him at Paws-​A-​Tively for the first time made me more than a little nervous. My fears were quickly set aside by the warm welcome we received upon walking in. The groomer took the time to pet him and play with Hogan a little before brining him in back, which made me feel a lot better. Two hours later, I came to pick him up and our boy’s black coat was shiny, his tail was wagging and his bandana they put on him was not girly (have to admit, I thought the dragons bandana was kind of cool). Fast forward three years and a location change later and dog walks in happily and my concerns are zero. After experiencing Paws-​A-​Tively and seeing the way some of the big box stores treat their pets in grooming, we won’t go anywhere else.

We love Pawsatively and all of the team there; Lana and Margie are amazing. Great cuts and great service, our dog loves them (this is saying a lot because he was kicked out of another groomer for misbehaving). We recommend 110%!

I would have to pin my visit to Paws-​A-​Tively as the most unpleasant public experience I’ve ever had.
The gentleman at the front desk was very nice, however, I had a number of issues with the groomers. My dog is young, frisky and nervous, so I understand it’s difficult to trim her nails — this is why we use professionals instead of doing it at home.
After taking my dog back to the table, I noticed (what I assume to be) the head groomer was holding her by her prong collar while another lady trimmed her nails. My dog cried, Unilocaled and made noises I’ve never heard her make before. I asked the man at the front desk if maybe the prong collar was hurting her as she had never behaved like this during a nail trim. After relaying the message to the head groomer, she immediately raised her voice and got very defensive — this, of course, scared my dog even more. Over and over again she kept saying «I would NEVER hurt a dog» — very loud, very defensive. I then noticed that every time my dog would Unilocal,the lady trimming her nails would loudly say «NO!» or «STOP IT!» — again, this only made my dog more nervous. When they brought my dog out, I noticed the groomer had blood all over her hands.
I left Paws-​A-​Tively in tears and after checking my dog’s nails when we got home noticed they had hit SEVEN quicks. Her nails are very light — the only way you could hit a quick is if you were cutting her nails with your eyes closed.

Top notch grooming
We followed our previous groomer to two different locations before he moved to New York. Before he left, I asked for a recommendation for another groomer and he said Paws-​A-​Tively did a really good job. My golden doodle has been going there for about eight months and we are always happy with the results. The place is clean and they take very good care of their pet clients. It’s more expensive but I understand having a store front in the Gold Coast simply cost more than real estate in other parts of the city. My dog is 70 lbs and usually a mess when we arrive. For me, we get very good results for what we pay and I would highly recommend them. My dog always looks great afterwards and we will be a customer for as long as they are in business and as long as we have a dog.

I took Samantha to get groomed last week and I can’t say enough positive things this place! Samantha hates being left anywhere, so I was nervous about how she would behave. When I went to pick her up (two hours earlier than I expected her to be ready, which was great!), she was happy and not anxious at all! The groomers said she did well, which speaks more to their ability to control her and make her feel comfortable than it does about her temperament. The price was great, we got a goody bag and a nice bow on the way out, and people are still commenting on how soft her fur feels! We will definitely be back!

I love the gang at Paws A Tively. And yesterday, they proved their true colors. My dog Lucky was in bad shape, having spent three days covered in dog poop at a boarding facility. (more about that in a different review.) Paws A Tively team immediately went into action and took care of her within an hour of my call. They carefully groomed her and attended to areas where damage had been done. They showed such concern to Lucky and ME. I will never forget their professionalism and kindness.

I gave three is because every time I bring my pet to here for a full service grooming, they did not clean her ears and cut nails. After I gave bath to my puppy, I would see uneven layer hairs. Some place were longer than around, some were short. It happens every time.

Hi Everybody,
I Apologize for not writing this review and warning you sooner!!!
Since This is my first time (similar to Imelda’s review) having a bad experienced
with Pawsitivity Groomers I waited for some sort of resolution and since the owners
Lana and Robbie have refused to take responsibility in word or deed this is why you should think twice before going.
It started when I was told to pick my dog up 3 hrs earlier than usual.
I thought «Humm that’s unusual?!» but later I realized it was a rush job and they were careless.
When I arrived anxious to see my Service Dog I asked Peter where Chee Chee was and not realizing I was close behind him he sneered and said to another Groomer
«In the Garbage!»
Well, she looked embarrassed and shocked realizing that I’d heard him.
I usually ignored Peters sarcasm-​but he’d never said anything this cruel
or
Maybe I just ‘never’heard how he ‘really really felt?!
Disgusted, Disheartened and truly Disappointed I decided to talk to him about it later.
Accept for her little Tail Her Haircut was terrible and
People…
My Service dog was in excellent condition (2days prior she passed her complete exam with flying colors!) immediately after taking her to Pawsitivity she was ‘depressed, lethargic and had an severe ear infection!
Our many sleepless nites were only eclipsed by over 100.00 in Vet bills and now
Peters cruel remark had to be addressed!
So I called…
On my initial call they said they were were not at fault but they would send me a check for 60.00.
Wasn’t that nice?
Well, I thanked them and told them I would send them my Vets Bill after our Followup
Visit.
Reasonable?
Then…
I called back to give them an update and the bill (Approx.150.00)which was no where near the true Physical, mental and Emotional Damage It cost me running my sick Friend back and forth to the Doctor.
This time amnesia convienently set in along with irritability and now even sending me 60.00 was out of the question!!!
Lana and Robbie (owners) were not responsible (using every excuse under the Sun) .
Then please listen to this the next time I called, they said let the Groomer go that groomed Chee Chee but still refuse to refund my Vet bills because they said its
Not their Fault!
Please tell me Is there something wrong with this Picture?
Don’t you wish Dogs could Talk?
Well…Although they were rude and disrespectful I did not argue after all
According to my Vet =Pawsitivity Groomers are clearly at fault.
Well People Several calls to them and still I have not received a reasonable reply, Apology or refund for the Vet bills their Groomer Created!
What really hurts Is
I have been a Loyal Customer
Ive Praised their work and sent many Customers to them and they never showed any sign of appreciation in fact I just found out I’ve been paying 5.00 more!
Well Better Late than never!
Dont have STARS in your eyes Please read the Negative Reviews to get a

We love bringing our Shih Tzu here! She is only 7 lbs and is always taken very good care of. I wish it was this easy to find a good groomer all the time! They are always prompt and friendly too!

I have passed this dog grooming store a million times over the years but today I went in. Couldn’t ask for a better experience — Felt like both me and my lovely Daisy had been met with kind attention. Accommodating, friendly and a quick turn-​around, Daisy looked like a million bux! Very happy experience, Thank you!

Let me start by stating three dogs from our family have been going to Paws-​a-​tively for some years & we as a family have never ever complained or asked or looked for anything free or otherwise. Therefore, this BAD REVIEW is a FIRST FROM ME.
But NEVER AGAIN. Within the past 4 mths we ‘ve had an incident with every grooming. Razor burns all over the my daughter’s yorkie mix even on the inside of his ears not once but twice where he was ‘couch bound’ with sores for over a week. When we mentioned to the groomer about the razor burns we were offered a Free Grooming which we DECLINED & never even thought about getting a ‘freebie’ that was not the intention.
Then just this wk yet another incident, our yorkie mix had her nail cut/​ripped off which they never mentioned about when she was picked up by my husband in our car, driven from groomers to our home. We only noticed when we put her down in our home she was limping & crying periodically. We just thought perhaps her nails were cut a little too short, fine, but not the case. When she didn’t stop crying & limping after three days [over the wkend] we took her to our vet of 20 years & $ 390.61 later where he told us her whole nail was ripped off, bone & nerves were exposed, hence causing the pain. We could not see bone/​nerves etc., ourselves as the blood had hardened & matted into her fur. She was put under & our vet did what needed to be done.
The following day, husband went to the Groomers, with the vets bill & asked why they had not informed him when picking Oliver up as to what had occurred. Before he even got to say above the owner proceeded to write him a check to cover expenses [thank you] she didn’t even ask what had happened & indeed if anything had happened it had not occured at her store. Its as if she was waiting for him to show up one day. Now, why, I ask myself would she not inquire why we had to take Oliver to the vet etc.,
The issue since then.
We’ve have had several phone calls from Pasw-​a-​tively telling us they had NOTHING to do with Olivers wound & probably happened when she jumped off the couch at home or something & also had the gall to say Alfies razor burns which happened TWICE was due to his coat being matted. He looks like a Yorkie, wired haired, no matting.
They also called our vet of 20yrs or more & told us our Vet said Oliver DID NOT GET HURT AT THEIR STORE. As I type this review, our vet is in surgery so we are unable to speak to him till later this evening. I AM FURIOUS & DISGUSTED. We have been loyal patrons of PAWS-​A-​TIVELY for some years & to be treated and LIED TO is beyond comprehension. CLASSLESS, TASTLESS & certainly LACK OF BUSINESS ETHICS. Please if nothing else, be very cautious if taking your pet to above groomers. They seemingly have lost their caring for our pets… thank you

I love this place! They are so friendly, prices are great and best of all they treat my dogs Barney and Betty so well. They even let them share a cage while they wait to get groomed. They look and smell terrific when I pick them up too. I’m excited about their new location on LaSalle too much easier to drop off.
The sisters and the entire staff are so friendly and welcoming too.
This grooming salon is the best, don’t hesitate taking your dogs there, they will be in great hands.

I have been bringing my miniature poodle here for 9 years. That speaks for itself. Prompt friendly service and my dog is well groomed every time. Highly recommend.

Having a rescue that was abused presents some challenges. Finding a groomer who is good, but also gentle and loving is one of them! We found our spot though here.
The staff is always so warm and sweet. They take very good care of the dogs and it’s obvious they truly are animal lovers. In addition, Charlotte always comes home perfectly cut (nails and hair) and actually seems happy.
I recommend this place to everyone I know, and am so happy I found them!

Love what they did to my little puppy! We dropped him off around 9am, and I got a call at 11am saying they are already finishing up with Caesar and I could go and pick him up soon. I like how fast they were. And they gave us a little Halloween treat in the end – one for Caesar and one for me!