Pep Boys

The guy in the counter was very rude, it seemed as if he was annoyed with me coming for a part I paid for yesterday and they didn’t have it in stock. I was here for 3 hours yesterday and since I came about 40 minutes before closing time it seems as if he’s mentally out of the time clock and ready to go home. Took my papers from my hand and threw it on the desk in front of me and told me to hang on to it. If I gave it to him in his hand why is he throwing it the desk instead of giving it to me on my hand! All that eye rolling. If they don’t like their job maybe they should do something else for living. I work hard to earn my money and I’m bringing you business at the very least be polite to the customer who brings their business to you so you can have a job. The guy from yesterday was nice and polite. The one from today asked in a very rude way what did I want! I want what I paid for I’m not asking you for any favors I paid for the service you are not doing it free of charge I spent over $ 500 at least have respect for the customer!

My son came to this pep boys in Cicero Illinois all excited that he has purchased a car. He wanted to installed a new radio. The stores charges him a lot of money to it. One day I drove the car and all the lights started going crazy. Then all the lights in the dash board shot down. I am like Lord please let
Me make
It home sure enough I got home than I could not shot the lights off am like great. It was raining and cold. How am I going to turn off the lights? What I had to do was to unplug the battery so it wouldn’t die on me.
Next day I take it to the mechanic and they told me pep boys had I talked the radio cables in the wrong place all the el trivial wire system had burned down. That thank God the car did NOT BLOW up with me on it. The car stayed in the mechanic until a food electrician has to come and repair the damages pep boys had made! In the mean time before goin to the mechanic I stopped at auto zone and they told me PEP BOYS installed the wires in the wrong place the person who had help me to unplug the battery was a mechanic and said señora who ever I talked this radio put the wires and connected them in the fuse box.
I was so mad that the car stayed in over a week to fix the pep boys mistakes. Plus not to think the $ 500.00 repair from the mechanic and part from auto zone.
Please be warned do NOT take your car to pep boys in Cicero.
A lumo driver showed me how his lumo blow up and I got so scared that could of been little old me.

Guys at the counter are rude; mechanics are nice and I would not recommend it.

Don’t ever go to this place! We turned in our car for one small issue, and they returned it making a big loud noise and not working! It has been the worst possible service ever, they charged for things they didn’t even do on our car.
PLEASE STAY AWAY FROM PEP BOYS AT THIS LOCATION
The manager is incompetent, and they mechanics that work they dont even know what they are doing. One of them actually offer me to take him to his own off the table shop to repair my car.

I’ve never done this before, but I’m writing a review on behalf of a friend of mine who had a horrific experience here. They tried, among other things, to sell him replacement parts for nearly brand new items. This guy is one of the most honest, slow-​to-​anger persons I know and was viscerally shaken up by the experience.

They are very accommodating. I only go to this location for oil changes and any other minor fix-​up I may need for my car.

I have been to this location in the past but never received such great customer service. From the moment I walked in I was greeted with a smile and the staff were very personable and friendly. (which was very surprising)
The area manager was in the store while I was there so that may have had something to do with the outstanding service. I am pleased I also signed up for the rewards program and got $ 15 off my service!

Not sure quite where to start because the whole experience was surreal. Had recently had work done and the results were pretty good so I decided to take me wife’s car there for a broken tie rod. The completed the work but 2 days later my wife had problems steering which we thought was related to the recent work. Well, they had the car for 3 days and initially told me that it was for a broken axle (the manager on duty basically call my wife a liar when he demanded that she had run over something, which she denied), the next day I was told that the axle was fine, but that the struts needed to be completely replaced. The next day I was told that only the mounting for the struts needed to be replaced. Finally, I was told that they weren’t sure what the problem was and that they were sending to another Pep Boys for evaluation. Turns out that the rack and pinion steering needed to be replaced (VERY EXPENSIVE!) Three days, extra miles on my car, wasted gas, countless wrong evaluations and all that I was given for all of this was a free tow!!! Never again Pep Boys! Never again.