Pep Boys Auto

Horrible service I am very unsatisfied went in for a flat repair needed it done before I went home the tire was already pretty low i did not want to drive with it as low as it was. The gentleman at the desk believe his name badge said was Sal he said it was going to be $ 27 and change to fix a flat and we are completely booked for the night when clearly they weren’t the mechanics in the shop where sitting on their tool boxes so how is he going to say that. I just turned away and left that’s just wrong I’m sorry. I used to get service done with the pep boys on grand but not no more.

I brought my car in hours before I was suppose to leave on a trip because it was smoking. My service man Eli was seriously the best! He made sure to explain everything to me and helped me out so much! He was truly a life saver today! Couldn’t of been happier with my service! Eli is the best!

Worst customer service I have ever dealt with. Took my car there 3 rimes within the last few months. First time was supposed to be a 2 – 3 job. After 5 hours no one called me. I had to call them. The reason they never called me was because the mechanic could not remove the bolts to fix the problem. Finally done after 7 hours.
Took it back a few weeks later because the air conditioner did not work. AGAIN no one called me to let me know the status. After 4 hours I called them.
Air conditioner only worked for a short time. I made an appointment at 7:00 in the morning to bring it in at 4:30 that day. When I got there of course they could not find any record of my appointment. I left it there over night. They were supposed to call me in the morning to let me know the status. Its now 1:30 p.m. and when I called they could not find any paperwork on my car in their system. The man was rude to me. Finally called me back and they do not have the parts to fix it. I told them forget it I am just picking it up and taking it somewhere else. Now I have to pay somewhere else to fix it because PEP BOYS screwed it up the first time. I was not supposed to pay for it this time. Now I have to pay someone else to fix the mess Pep Boys made. I WOULD NEVER EVER RECOMMEND PEP BOYS FOR CAR REPAIRS. THEY HAVE INEXPERIENCED PEOPLE WHO DO NOT KNOW WHAT THEY ARE DOING.

Customer service is meh. I was taken care of by this very old Black Gentleman. He didn’t seem new based on how his uniform looked but he seemed half clueless on how to take care of my service process. I had a flat on my work van and took it here. My company took care of the bill and they had all the info Already but he wasn’t sure how to correctly build the order. Maybe he never did it before, that’s fine. There was a Hispanic male that seemed very knowledgeable and helped him out no problem.
The issue I had was it took 2 hours to repair the flat.
I can’t complain too much because I was getting paid to sit there, but to be a customer and wait that long. No thank you. I asked a simple question, «How long do you think it might take? «I couldn’t be given any type of estimate on the time; just simple wait for it to be down.
And they have a PA system that only works on the store side, you «bearly» hear it from the waiting area.
I would never pick Pep Boys but it was in the area and it’s my work van. But now I will Definitely never pick Pep Boys.

It is my first visit here. I came to change two front tires. I brought my new two tires just to replace them. Service took 1h 30 min.

Ok, let me say this first… generally I’m not a fan of Pep Boys since another store botched up a job several years back. Also, the work I came here for wasn’t exactly a major job. But nonetheless, given the service received, review I will!
I needed a headlamp and with the weather being as crummy as it’s been I wanted it done quickly. I called the store — they assured me it was in stock and told me to come straight over. I was quoted $ 15 for the lamp and $ 15 to install.
When I arrived, I finally located the «correct» service desk (there’s one by service with signage, but they don’t use it). Josette took me and I told her what I wanted. She quoted me $ 33.95 total cost, which at first annoyed me a little as it was a little higher than what I was told on the phone. But after thinking a moment, I figured with taxes and the ever present shop «fees» that mechanics gouge you for nowadays, it’s about the same. So I went ahead — was told a 30 minute wait.
And that’s about what it was. Other than avoiding a drippy roof in the waiting area, all went OK. I left with the replaced lamp (though I later noticed the other one is kinda on the way out — surprised they didn’t try to upsell a 2^nd one) and $ 33.95 lighter in my wallet.

I ordered all season tires and asked to get an oil change here (my car uses a special filter that you can only get from the manufacturer so that had to be ordered as well). «2 birds with 1 stone» or so I thought. We scheduled the appointment with lead time to get the tires and filter in ahead of the appointment.
Now you would think they wouldn’t go ahead with the appointment until the parts were in right? Wrong. On my first visit I was informed the tires were not there 10 minutes AFTER I left the place. Disappointed? Yes, but I thought I would give them the benefit of the doubt (maybe some paperwork got lost?) and reschedule. I asked them to call me when the tires and filter were in and we could try again. Waited a week or so and never heard from them so I called. Yes, they told me, the parts were all in so I scheduled again for today after asking specifically if they had everything to perform the tire and oil changes. They said they had everything they needed and to come in. Got there this morning and they did not have the oil filter.
Sooo, I just called and cancelled everything and I am looking elsewhere. Definitely done with this place.

I was having a bad day. We were set to go on a weekend trip with the kids to Springfield with the hotel booked… and hours before we were to leave, we discovered a squirrel destroyed the wiring in my minivan and it was down for the count. We changed plans and decided to take my husband’s car but it badly needed an oil change and we didn’t want to push our luck. It was 6pm on a Friday.
I called the two Pep Boys closest to us but they were booked. I called this location and they said they had availability and we should come right in. I was so thankful! I asked him if I should make an appointment so it could still be done when we get there and he said no, it was dead, they could take us.
We jumped in the car and drove the 15 minutes over… only to discover they no longer could take us. That was after standing around waiting in line for 20 minutes. Awesome.
Wasted 50 minutes of our night and no oil change to show for it. We could have continued looking for a place that could ACTUALLY have serviced the car but at that point we were out of time.
Thanks.

Replacing one velve steam iand tire rotation took them 2 hour and 30 minutes. It’s a joke, my wife could make it fester

As you can see from my previous reviews I was not always a satisfied customer however the manager John has really turned this place around since we became a customer this past October. He has done a great job of «cleaning house» and making sure he has outstanding staff that are committed to customer loyalty and honesty. I’ve been here recently for an oil change, serious damage after a pothole, and when my check engine light came on. All three times were great. John, Alex and James made my most recent visits a very positive experience. My change oil light had been on for what seemed like forever. Now that my car is older-it’s a little more stubborn. Alex put in the extra effort to make sure the light went off for me. After James did a thorough inspection when my check engine light came on he found some work that needed to be done as a result of my pothole accident but was very honest and gave me a time frame of when I should have the work done rather than insisting it needed to be done right away. After having to get estimates from my pothole accident from Pep Boys and another local place their prices are a little higher but I feel like you get what you pay for. Their warranties have really paid off (especially with their tires). I’m really glad the boys renewed my faith since I’ve been going to various Pep Boys locations for over ten years. Keep up the good work!

I brought my recently purchased car for its first oil change. The mechanic (joselle) was at the top of her game. She noticed brand new break pads «slapped» onto worn out rotors. She brought this to my attention and that this is not a practice they allow. The manager (Alex?) wrote up an estimate so I could show the dealer. The dealer fixed the problem for free! I trust this Pep boys.

My brother, mother, and I went to Pep Boys today as all our cars had low tire pressure due to the cold Chicago weather. Everybody who we came in contact with there was very friendly and helpful! Olga helped us choose and purchase some items we needed for our cars (with a very nice smile I might add) and Antonio helped set us up with a great mechanic to check our tires! Sammy, the mechanic, was very knowledgeable and super friendly. This service is free at Pep Boys! We will definitely be returning! Thank you to all the people who helped us out!

This place is the worst! I went in for an oil change 1 month ago. My car was driving funny took it to a different shop to get it fixed found out I had no oil on my engine. I’m like that’s impossible I just got a oil change. The guy asked where did you get it? I said pepboys, he laughed and said they are the worst. This isn’t the first time I’ve had a problem with this pepboys. I took my car on cause I had a flat they took off my hub cap and tossed it out when I called back it took 3 days for anyone to get back to me. This place is not worth going to I have so pay more out of pocket now to fix what they should have completed properly the first time.

I drove over here with a flat tire and got treated like a queen! It was a very new tire, so I knew it was probably a slow leak. I went in an the saleperson (I wish I got his name) helped me find a can of Fix a Flat. I bought it and he came out in the freezing cold and put it in my tire. When the tire didn’t inflate fully, he had me drive over to the air hose and he filled my tire with air. I tried to give him money for his trouble and he refused. What a class act! If Pep Boys is reading this, he was a Latino man with glasses and a long North Face coat. Thank you kind sir for going the extra mile. You have a customer for life.

On my first visit to this Pep Boys, I wasn’t sold on the level of service rendered. Yvette’s efforts were excellent — great customer service, wonderful and pleasant.
After communicating my experience I received a call from the service manager Carlos — he quickly rebounded my confidence by listening to my challenges and created an opportunity to win me over, showing me that «Pep Boys» are committed to servicing the customer. Carlos exemplified all of the skills needed to increase Pep Boys profitability — by recapturing a fallen customer.
Carlos provided me with total customer satisfaction, exceeding my expectations.
Customer retention is all about action, reactions and most important feedback!
You build loyalty and customer retention by rewarding customers for choosing your business over the competitor. Carlos did just that!!!
Often decisions are influenced by what we feel. If given the opportunity, I feel that this location of Pep Boys will be conscious of your time, provide you with a team effort, positive energy, satisfaction and most important quality work.
I commend Yvette and Carlos on making my experience a successful one.
Ulysses.

I am serious. DO NOT GO HERE for repair work. EVER.
Don’t go. You’ll be sorry.