Petco

I can’t believe it’s taken me this long to review Petco! We’ve been going to this particular Petco for about 10 years. It’s super convenient and employs super nice people. Bella — the current manager (who unfortunately is leaving for another store :(] is great. She always greets us in the store and immediately knows our dog’s name. The other staff is just as nice and friendly and helpful.
Since we live in the neighborhood, we usually walk, but one great feature about this Petco is that there is free validated parking AND they are connected to an ACE who lets your dog enter. So you can do both shopping in one trip!
After all these years, we finally had our dog groomed with Petco two weeks ago. We wanted to try something different than our usual groomer. I’m so glad that we ventured elsewhere. Keila was really good with our dog and since we were first time customers to the grooming center, she took extra care in filling out the paperwork and deciding what type of cut to get for our dog. We will definitely be back b/​c our dog looks super cute after the cut and they even provided a «report card» of what was done — something our other groomer never did.

Ridiculously overpriced. Terrible selection. So much easier to go online to find anything you need for so much cheaper.

Friendly staff with dog grooming services, open every day at 440 N Orleans St, located in the basement beside Ace hardware. Free 1.5 hour parking — entrance on illinois. CVS and Starbucks are next door.

Had Amber help us in the grooming department and she was amazing! She got us set up at the self service area and cut our dogs nails very gently yet correctly. Her energy was really calm and chill and she was so down to help in anyway. Will probably go back and have her do full service just because she seems very trusting with animals.
The store is pretty standard. The only down fall would be they don’t have many pets to see or buy but that isn’t an everyday errand anyway.
And they validate parking so that’s great too!

The staff at this location is awesome. As a new puppy mom I was really nervous, had a million questions, and didn’t know what to buy. The staff here has helped with everything. Anita, their trainer is awesome! She corrals my pup and many others for puppy training, and she manages the puppy play group, which is a blast, but safe and Anita helps all new parents better understand what their pup is up to. I highly recommend her puppy classes, just signed up for the next level!
The groomers are pretty awesome too, my pup fell asleep while getting her nails clipped. Didn’t seem anxious at all when I picked her up and they did an awesome quick job! The staff here cares, they know the pups and owners repeatedly coming in, and they know what they are doing!!!

Very friendly and helpful staff. Free parking in the back of the store. Have everything that I ever went looking for. I won’t go anywhere else.

Every time I’ve been to this location, the staff has been courteous and extremely helpful. The woman who clipped my cat’s nails was an expert and also super patient and friendly as this was our first time.

I come here for most of my cat’s needs as it’s close to my office. They have a limited small animal/​critter section but cover most immediate needs. The staff is incredibly helpful and there’s validated parking in the back, for those who drive. All-​in-​all, this is a great city location.

The staff here is always very friendly and very helpful.
Free parking in the back with validation.

the staff at this location are incredibly friendly and helpful. it’s unfortunate that they don’t carry my dog’s food (Fromm) or else I would come here for all of my pup’s needs. they have a pretty awesome grain free, all natural, US-​made treat selection.
i often bring my dog into the self-​wash which is really nice, however, i bring my own shampoo because i’m not crazy about the one they provide. i also wish they would build shelves and coat hooks in the dog wash room because i never have anywhere to set my things :)

We put our 4.5 month old Lab mix through Anita’s puppy class and it was great. Anita is a wonderful instructor. She really knows dogs and their behavior and she helped us learn how to manage our pup.
Both my wife and I are grateful to Anita for her patience, expertise and sense of humor. All three of us learned a lot.
Ellyn and Peter

Everyone is so incredibly nice and pleasant here! Super helpful and knowledgeable. My pup loves coming here for all the attention she gets… and treats. Thanks guys :)

As a pet supply store, this is a pretty typical Petco. They have good variety of supplies, helpful staff and a good groomer like many others. The value is good, and you’ll always be able to find what you’re looking for. What sets this particular Petco apart is the dog trainer, Anita.
Back in August we adopted our 2-​year-​old Shitzu-​Maltese and quickly realized that he may never have had a stable home before, much less training. He was friendly, but he was also fairly out of control. We signed him up for Anita’s Adult level 1 class, and we have been thrilled with the experience and the results to the point that my wife and I have agreed to bring any dog we have to every class Anita offers.
For starters, she uses a clear and easy to follow method of positive reinforcement training. There are no punishments, just learning the proper training games to work on with your dog and learning the exact steps to progressively teach your dog more difficult and complex behaviors. In every class, Anita is very precise while maintaining an impressively positive and fun attitude. You will have fun learning to train your dog and learning new commands with your dog.
At the same time, Anita’s deep knowledge and experience allow her to quickly come up with novel solutions for a dog that might not respond as well to one training game or another. She gets to know each dog and each handler to better understand not just how to teach certain tasks, but how to address anything that might need attention in the dog’s life. In our case, we got some exceptional help on understanding how to handle other family members and their dogs as well as helping to train our dog in more general concepts like patience and restraint. To top it all off, Anita is a wonderful person to be around, and she clearly cares deeply for the dogs and the handlers in her classes.
If you’re looking for a fantastic place to train your dog, this is it. We hope to see you in class.

I got a puppy a week ago and was overwhelmed initially by all the things I needed to buy and trying to figure out what the best options were for my baby as far as food/​brushes/​bedding etc were.
I came into the store at 8:45 on a Thursday night after work (they close at 9) and was cheerfully helped by Joe. He was SO friendly and took his time taking me around the store getting everything I needed for puppy’s first night. He stayed a good 20 minutes after closing and I kept apologizing to him but he kept saying it was totally fine.
I went in again on Monday to get a few more things I forgot. The associate who helped me (I believe his name was Mark) was yet another incredibly helpful associate, as was the groomer at the time. Not only did they help me control two dogs (I was pet-​sitting my friend’s dog as well and she and my dog were going at it the entire time), but they also removed an infected stitch from my friend’s dog (post-​spaying) free of charge!
This is most definitely my pet store of choice. Kudos to all the warm, knowledgeable animal-​loving associates.

It was amazing service!!! The people were SUPER NICE to the pets and to people! They have great service and I highly recommend it over any other grooming place!!!

The staff here are all so nice and informative and really make you feel welcome and valued! We just completed Adult Dog Level I training with Anita and am looking forward to the start of Level II. The store is always clean and easy to navigate. I will say however, that if you’re in the price comparison mood — Petsmart generally has better deals.
Parking lot entrance on Illinois (I forget now whether it’s free for 1-​hour or 1.5 hours) — just remember to get your ticket validated at the register.

I’ve put off writing this review for about a month now, but please be warned before taking your pet here to get groomed! I have a French bulldog with allergy issues. I usually wash him myself, but figured as I was traveling why not pamper my pet and take some grunt work out of it for me.
We showed up early so I could discuss allergies and point out sensitive areas. When I arrived to pick him up I was double charged what they quoted me on the phone. I hesitantly still paid and started to shop a bit. Then I thought about it… These add one were never explained as up sells. I was refunded for add ons.
It wasn’t until I got up the escalator and picked my puppy up in my arms. Beads of blood dripping from where his tear stains were! They tried to scrub them off! They gave me a full refund, but about a week later I take a trip to the vet because of a bacterial and skin infection! Laid me back $ 250.
In conclusion this was from a bath. A bath. I repeat a bath only. Never again, please think twice. Better training is needed. The general manager was very nice, but it seems a little too late.

My Dog really like his hair cut. And So did I. He was looking and smelling good when I picked him up. I was wondering why my dog keep walking pass the mirror in my room. Lol. The staff is so nice. We will be coming back again. GREAT JOB.

I don’t think I would survive if this Petco wasn’t across the street from my apartment. We are here every week, sometimes twice a week and the experience is always pleasant. I love the staff — they are so friendly and helpful and great with my dog. One time, when I first got my dog, we were in here and she peed in the middle of the store. I was so embarrassed and began looking around for paper towels to clean up and almost immediately a staff member was right behind me already taking care of it.
I needed a new brand a food for my cat because he was getting sick on Iams and one of the employees spent 10 – 15 minutes educating me on the different types of cat foods, and what would be best for my cat in particular. They are SO GREAT with exchanges (my boyfriend accidently purchased the wrong dog food, and they took the opened bag back without any questions). They are very understanding if your pet doesn’t like a food, treat or toy and you want to return or exchange something. I could not ask for a more convenient or friendly pet store across the street from me.
A Petco is a Petco… all big box stores are the same. But this one is great because the staff is so attentive, knowledgeable and friendly. And, they groom my pomeranian and always do a great job!

I liked this Petco. Quiet, uncrowded, clean, and super friendly staff. Several people greeted me and offered me assistance and even gave my puppy a little treat (after asking of course). They have a big selection of sweaters, coats, and dog toys as well as some seasonal stuff. They seem to have lots of special events too.
PARKING — there is a parking lot, it’s off of Illinois street (so turn on the street before the sign, if you go to the Petco sign, you’ve gone to far. Then you just get your ticket validated.