Planned Parenthood

I’ve been to this location a couple times. The first was to get a birth control prescription. That was a year ago, but I remember being happy with the service. The doctor then was very helpful and answered all my question and gave me a lot of information. The previous visit was pleasant enough to come back when I needed a prescription refill recently. The staff was a little scripted in the check-​in process, understandable, and they were VERY friendly. I only waited a couple minutes in the waiting room, I also arrived a little early to do paperwork. I didn’t wait long to see the doctor, even though she apologized for the wait. I could tell they were a little busy, so they did get me in and out fast. Which was fine because it was only a prescription refill and I only had 1 question.

everyone there was so sweet to me and informative and timely and professional and made me feel like they really cared about me and compassionate. they were so great with out them I would feel much worse and alone and un cared for and would not be as optimistic about my situation. thank you so much!

I went in for my annual exam and STI testing, and I found the overall experience to be great. I appreciated PP’s assessment, and the fact that they make no assumptions about their patients (e.g. gender identity, sexual orientation) and are thorough in their questions. The place itself was clean and looked highly professional, and I appreciated the efficiency of this location.
My entire appointment as a new patient took about an hour of time, which is pretty short compared to most appointments with any type of doctor. I found Dr. Mary Beth to be professional and very easy to talk to, and I appreciated her rapport. I was able to ask any and all questions without feeling judged by her and the other staff, which was reassuring and comforting. I will definitely be returning to this location for any other needs I have in the future.

Came here with an appointment to get tested. Waited 50 minutes for the doctor to come in my room. I had to step out in the sheet they gave me to cover myself to grab a nurse and make sure they didn’t forget about me. When the doctor (dr. Mary I believe, I was never told who I was meeting with) came in after an hour of waiting she seemed in a hurry, did the checkup, gave me a prescription and rushed me out. Didn’t explain anything, didn’t let me ask questions, wasn’t interested in actually helping. If you really hate being a doctor and working with people that much you shouldn’t work there. Really disappointed with planned parenthood, I basically waited over an hour in the room to only see the doctor for five minutes and be kicked out. Rude. The last time I went to a PPH clinic, there was a trash can next to the exam table overflowing with dirty medical equipment and bloody paper from someone getting an IUD I assume. I’m convinced that every one of these clinics is terrible. The nurses and reception staff have been pleasant to me for the most part, but you guys really have to get your shit together…

So pity to rewrite my review as I wrote very positive before. I went there to pick my birth control pills and really disliked the attitude of the receptionist girl Maden, if I spelled it right. It was so disgusting, she was very rude and unpleasant, and didn’t even know the prize of pills. Because of one person the whole picture got spoiled.

Best experience ever I got from this place. All are friendly and knowledgeable. Mary is the best: very open minded, nice and wise woman. I’m a student and I don’t work, so I was able to apply for full coverage; and also I got free birth control pills. I was so happy! Street parking is convenient, 2 $ per hour. Building inside is pretty, even though it’s not attractive from the outside. I highly recommend this location!

I made an appointment here because I had a few questions to ask the Doctor. Unfortunately, Dr. Mary was very rushed and didn’t seem at all interested in my questions. She spent the whole time adding things to my file and than tried to rush me out the door. I explained to her three times that I had a list of questions to ask her and she advised me to make ANOTHER appointment. This got me really upset and I told her these questions where the ONLY reason I came here today and I would like her opinion and answers to them. She agreed and listened to my questions most of her answers ended in «I don’t know.» This was possibly the worst medical experience I have ever had in my life. This is my first and last time going to a Planned Parenthood.

Planned Parenthood is a godsend and I don’t know what I would do without this company. The staff is always welcoming and makes me feel safe. They are pretty quick with scheduling appointments, sometimes within a few hours the same day. They gave me a full discount for an $ 800 birth control implant because my insurance fell through and I don’t make enough money at work. The government is wrong for trying to defund them.

Pros: Good place. Friendly front office staff. Made appointment same day. Routine check up. Parking kind of stinks (as it’s street.) Paper work was easy. Was seen in and out under 30 minutes.
Cons: They never called me back for my lab work and there was another cup of urine in the counter where I placed mine. I could see the other patients name… Which means she could see mine. Small violation of HIPAA.

Don’t know why PP has such a low rating because it’s actually not that bad. I had my first papsmear ever and we all know how scary that is! The front desk staff was very friendly, everything was clean and both Japhie and Julie were really nice and informative. Julie, the nurse practioner was really quick with the procedure and made it a breeze! The questions were a little awkward tho but that is to be expected! I appreciated that the answers were not met with any type of judgement. They really focus on healthy relationships as well. I appreciated the music, made the environment less nerve-​wrecking. I will return again in the future. Thanks PP!

Honestly, I don’t know how so many people had negative reviews here. I will say the outside of the building is super sketchy, but inside this place is actually very nice. I made an appointment ONLINE on Wednesday and had a next day 12:30 appointment for an annual with a pap. I only waited in the waiting room for about 10 minutes and I was out the door within an hour with pills, an RX, and everything properly billed to insurance for a $ 0 cost to me. The FNP was extremely helpful, informative, non-​judgmental, and friendly, as were the rest of the staff. Thank you PPIL for providing affordable and helpful birth control and family planning options when other OBGYNS in the area are not accepting any new patients.

As family planning joints go, this PP is top drawer. I must admit that I was a little anxious going because I’d only ever been to a Planned Parenthood once before and that was many years ago. Society doesn’t paint a very pretty picture of clinics like this one, but MAN are they wrong!
This location was a little difficult to locate — for me – because it’s tucked away in this kinda cool arcade building. It’s old, but charming. The office itself is far more modern than the building itself. The staff were warm and welcoming. I was seen almost immediately. Granted, I went on a Monday afternoon.
The nurse that came to do my vitals was really well-​educated on what I was there for. She explained things to me and answered all of my questions. The nurse who came in to do the actual procedure was equally great. We talked like buds. Things got a little awkward when my feet went up in the stirrups, but we could’ve been best friends before that.
The whole thing was quick and easy and I was in and out in less than an hour.
I really can’t say enough good about this place. I highly recommend this facility.

This place takes foreverrrrr for pretty much everything. Whether you’re just picking up a refill or coming in for an appointment. 2 stars because they are usually pretty nice, but if I had the choice I would never go to this location. I only do because it’s close. I don’t know what they are doing but why do I have to wait an hour in the waiting area (with an appointment) and another hour after I get weighed and my blood pressure taken??? And then they usually make you wait again just to pay or pick up your prescription. It’s pretty ridiculous. Why bother making an appointment when I could just go outside and watch grass grow? I hate waiting so I may be biased but really, unless you don’t mind waiting or have any other plans, then I would go somewhere else, or wait until they are about to close to come in and pick up a refill of anything because that’s the only time they seem to move reasonably fast which is only because they want to get outta there as fast as humanly possible.

This place is not very helpful and they are very rude. They do not really care much and their staff was not very exceptional

Very slow! This is my second time being here because it’s the more convenient to travel to, however, both times I’ve ended up being here over an hour just to get a simple Depo birth control shot in my arm. Both times I’ve waited over 15 mins in the waiting room and then waited even longer once in the exam room; I’m currently going on 35 minutes in exam room 1 and all that’s happened is I found out my blood pressure is normal. I will say that the staff is very nice and helpful although i feel like maybe they could carry their conversations about how much they like each other’s shoes and miss wearing summer bikinis to a more private location that’s not right outside my door so people like myself don’t feel irritated that they could possibly do something better with their time.

My first and second experiences here were great. The third, not so much.
My first visit was a first-​patient consultation. I wanted to get the Mirena, and I figured this location would be better (since it is in a better neighborhood too) than the Austin location, and it was. All of the staff were very kind and friendly, and never once did I feel like I wasn’t being taken seriously or respected.
The second visit I had my MIrena put in. Any women reading this considering the Mirena, TAKE 800mg OF ADVIL. It really helps the pain. More on that later. The nurse who inserted it, Julie, was very nice and patient with me. She told me exactly what she was doing at all times, which really helped ease my mind throughout the painful 5-​minute process.
My third visit was an IUD checkup. Turns out I had to have it removed and another put in. I was pleased that they were able to do both procedures in that day. However, the waiting process was awful. My appointment was at 1:30PM, and I wasn’t seen until 3:45. During my 2 hours waiting, I had to add more money to my meter twice, of which I told the receptionist about so I wouldn’t miss being called in. At the one-​hour mark, I asked the receptionist if it would be much longer, to which she told me that I would be the next one called. I waited, and people who came in after me continued to be called. Fed up, at 3:30 I went up and asked if I should just reschedule because I had been waiting for 2 hours now. Long story short, they had misplaced my chart and that’s why I wasn’t being called. The receptionist apologized greatly and said that this nurse behind her was going to take me back now as soon as she can.
About 2 minutes later, I was called back. The nurse was kind of ditzy and rushed, but it’s ok. Then the head nurse Julie (I don’t know what to call her, possibly the RN?) came in and helped me. She was extremely nice and told me everything she was doing again, and allowed me to rest in between when the pain was too much to handle. The pain was awful only because I had only taken 2 advil because I thought that they were just going to do the removal. The removal was painless, but the insertion sucked because I hadn’t had enough ibuprofen in my system. Not their fault, though; I just want to let women know that taking enough advil makes a HUGE difference.
Julie was awesome. She’s the reason why I’m not giving less than 4 stars despite my ridiculous wait. She’s extremely kind and patient and I couldn’t have asked for a better IUD insertion experience. I asked my questions I had for her and she answered them and was very informative and helpful. So in the end, it was worth it to get everything sorted out.

I’ve been to this location a few times and every time has been more disappointing than the last. I love Planned Parenthood as an organization, but this location is not great. The desk staff had always been cold or a little rude to me and it takes forever to be seen. Last time I was here I was talked out of a pelvic exam because «I didn’t really need one». I paid for one though.

I fully support Planned Parenthood — however this location is absolutely TERRIBLE and I would never recommend that anyone make an appointment here. The wait times are very long, and most of the staff I have encountered were rude or aloof. I understand that they may not have the funding to hire more staff to reduce the wait times, but a lack of good customer service is unacceptable. I really hope they work to improve this location, it is shame that this is not a better resource for the area.

While I fully support and commend the work PPL does for the community and women’s health… having to wait over an hour for my appointment? That’s no way to treat a patient. And don’t say ‘we’re running a little behind’ it’s condescending.

I’m sort of shocked by the people who were really confused by the secure entrance to a Planned Parenthood. It is for the safety of the staff as well as you, the client. And picking up a phone and stating why you’re there isn’t such a huge deal, yeah?
Secondly, for those who complained about needing an appointment: it’s a doctor’s office. I guess I’m just confused by the expectations here.
That all being said in defense of the place, i do have a few qualms myself. I started coming here when I was an undergrad and birth control was cheaper here than through a pharmacy, as my health insurance at the time did not cover it. I have continued to go to support them, because I think they do good work, even if the execution is not always up to par.
I know they are trained to serve a certain demographic, but most times I go in, they ask me if I’m being abused in my relationship, or if I need STD screening. When I answer no, sometimes they ask again, as if they assume all of their clients are in a sticky situation and don’t feel comfy telling the truth about it. I understand that some are, and I appreciate the intent. However, it is infantilizing to press me when I say that my husband is not abusive and that we’re monogamous. I have always felt that they ask these questions rather flippantly too, and if I actually said «Yes, I’m being abused» it would sort of shock them out of their rote routine. Most of the RHAs and CNMs here just don’t seem super engaged.
I am also sort of bothered by an organization that is trying to empower women having a waiting room full of nothing but tabloid magazines. Usually, it’s People or Cosmo. Yesterday, I actually saw a stack of the National Enquirer. Yes, stories like «Reese Witherspoon has alien baby» and the ilk. I’m not saying there needs to be academic feminist journals lining the walls, but how about some National Geographic? Nice photography books or something.
This will probably be my last year coming here, as I am at that age where kids are possibly entering the picture, and I want to get myself established with a midwifery practice for my well woman care. PP serves a purpose, and many women rely on them. I just wish my donation dollars didn’t buy women trashy magazines and instead went to educating the employees on some bed side manner.