Planned Property Management

Bogdan Abrudan helped me find an apartment in Lakeview last month. He was honest, straightforward and knew exactly the type of place I was looking for. I had the best experience working with him at PPM.
I would go to him for all my future needs and highly recommend him to anyone looking to rent.

I moved to Chicago in December and picked PPM based on reviews on Google, and it’s been proven that I made a right decision. My agent Bogdan is very friendly and willing to help. One thing I love about my apartment is that it has office hour and technicians on duty 7 days a week, which means whenever I have questions or concerns, I can reach out to them right away.

I moved to 1111 N Dearborn about one month ago. Kelly helps me a lot. This is my first time to Chicago. Kelly introduces me what’s in the neighbours, what’s in the apt. It really helps me.
I love the view in 1111 N Dearborn. I can see the lake from high level. And this place is very convenience. It’s close to Michigan ave, subway station and there are many restaurants nearby. I love this place.

I moved to 55 W Chestnut St. a few days ago. Great location, great facility and great staff. Thanks Laura for helping us. She is nice and helpful, always available for any question.

This is an amazing apartment! Great location which is close to down town and easy to take train. Also I am satisfied with the facility, free print, gym, party room. Nice apartment and nice people!

I have lived at 55 W Chestnut for three years and have had a great experience. Laura has been fantastic from Day 1. She has made every interaction positive, making living here all the better. She went above and beyond to get me a parking spot for the summer months and has always been timely in responses to my questions. I have nothing but great things to say about Laura and the team.
The cleanliness of the common rooms, gym, and laundry facilities definitely surpassed my expectations. The apartments themselves are well maintained and a great location for city living, close to public transportation and walking distance to the best restaurants, shopping, and Chicago night life. I would absolutely recommend living here.

55 west Chicago is in a great location of the Gold Coast. However, this building has many issues! Some peoples apartments are really hot, over 85 degrees, and others were freezing cold in the winter. There are only two elevators and many times one elevator is being used by move ins or isn’t working. I would not recommend living in this building. The reason I’m giving it 3 stars instead of one star is the management. Laura has always been very friendly and helpful. She is very prompt in responding to my concerns The doormen are really nice too.

Hell yaaaaa I love this place. I’ve been lived here for a long period and I really enjoyed my staying here. It takes me 10 mins to my school by red line which is right next to the building.

I have lived at 55 w. Chestnut for 5 years and just moved into a new unit within the building. I loved this building so much I just had to stay. My unit is so quiet and roomy. My view is amazing. I love the staff that works in the building. Laura goes above and beyond to assist me with any issues. Jack is respectful and friendly. The location of 55 west can not be beat. I’m a happy resident and plan to stay here for many more years!!!

I moved into 55 W Chestnut a few months ago. Thanks Laura for helping me through out the process. She’s been very patient for every question. The apartment’s location is super convenient. It’s only 3 – 4 mins walk from subway, and even closer to bus station. Aside from the location, I enjoyed the service in this building very much. The maintenance team has been very prompt to any of my requests. I remember that I reported a maintenance issue around 4 PM in one afternoon, only to expect the maintenance team to come next day. The guys showed up at about 6 PM, and helped me resolve the problem quickly. I really appreciate their effort to make my days here easy.
The only reason that I didn’t give a five start is: my apartment is facing north, so during winter time, it’s cold. I’ve tried to adjust the heat temperature, but it stays the same. I would feel more comfortable to have a warmer place.

In July, I moved into 450 W Melrose and I’m so glad I did! While looking for apartments with very little time, I was greeted by Nea at the front desk. That day, Nea went out of her way to show me apartments. It started raining and she offered me an umbrella. We looked at apartments all day until I found the perfect one. Since moving in, Nea has checked in on me every once and awhile and recommends that I attend the PPM social parties thrown by the marketing team. I’ve had so much fun getting to know the other residents while attending the PPM events! I’ve been to pool parties in the summer and happy hours mixers in the fall! Every time I attend, I’m always greeted by Nea and Dan the marketing manger who throws the events. They always ask how everything is going and thank me for attending! I’m so glad I rented with PPM and I suggest you do the same!
Update: Again. I couldn’t be happier with PPM. There was recently a dryer that wasn’t working in my building. I called Nea in the office and she had it taken care of right away. She then reminded me about the annual PPM holiday party. This year it was at duffys. The event was so well put together. Free drinks and appetizers! Thanks again Nea!

This is an amazing team everybody is nice. I lived in the apartment on 55 W Chestnut St. in the pass 2 years. During my stay Laura gave me lots of help and support. She even gave me her spot when I need a guest parking which was so nice. The view is amazing through the 3 big french windows in the apartment. In the evening I can see the night scene in Chicago. I enjoyed having a cup of coffee every snowy morning. Life is very convenient in that neighborhood, lots of good restaurants nearby and it’s close to michigan ave. Great place to live!

My cousin rented an apartment at 1133 N Dearborn almost 3 years ago. Kelly helped her out, and has continued to help her out. Any time I need guest parking when I visit, she makes sure to reserve us a spot. We can even text Kelly after hours and she will respond to any work order item.
I love the pool at 1133 N Dearborn; the views from the sundeck are amazing. You can see the lake and the Hancock. It is the place to be on a warm summer day, they also throw the best pool party, and this year especially was so much fun.
There are very few high rises in the Gold Coast neighborhood that have balconies, but 1133 N Dearborn does. Great place to live!

I stayed at PPM 1000 N LaSalle till July 2015 for a tenure of an year. Overall, it was ok. Helpful managers, apartment was in good condition with running hot water. Cleanliness was not that good in the building with elevators smelling particularly bad on rainy days.
Important Checks: I was told a utility bill of $ 75 and Electricity bill of $ 25 for my 1 BR and square footage. I have paid $ 40 on average on electricity and $ 100 (may be more) on average on utility each month.
At the end, when I left my apartment, I had a very bitter taste from management. They didn’t allow me an extension till 7 AM next day of the month. I had to rent a U-​Haul, put it in a parking lot, stay overnight in a hotel and move the next day. It was a lot of extra painful effort that could have been avoided with a little cooperation.
Please be aware when you rent from here. Most probably you will end up in the same situation.

Planned Property Management has a ton of buildings in the Gold Coast. Prime locations, great amenities, and great service. The Management office is always there to help residents with any issues they have and the engineers are always there to assist you. I have yet to have a problem, accept maybe for the slow elevators, but it seems like a ton of high rise buildings have slow elevators.
1111 Dearborn is by far the best building. Location is next to the triangle, red line is a few blocks away, and there are a few grocery stores in the area. In addition, there are a few buses that run north and south to get you into the Loop for work. Oh and don’t let me forget, the views are pretty awesome.
My favorite thing about Planned Property Management are the events they throw in the summer. Every year they get better and better. The pool parties have a gourmet chef, awesome DJ, tons of drinks and snacks. You name it. They just want the residents to have a good time and we sure do.
The staff is also very nice. Jack is definitely my favorite person that works for PPM. He worked at 1111 for quite some time and is now at a different building. All of the residents love him as he is very welcoming.

I have lived in PPM buildings for 5 years and my sister recently moved in two years ago. We both love 1111 Dearborn and the management that works there. Jack Smith is by far the best doorman I have ever seen. He’s very friendly and always has a smile on his face.
PPM throws fun parties in the summer, they are always looking out for their residents, and overall their buildings are in the best locations.
I highly suggest living in the Gold Coast at one of their buildings.

Home is a special thing. PPM has made my home for the last five plus years. They have gone above and beyond the call of duty to make living in Chicago effortless!
Time with my parents in Seattle means closure with here at 350 West Oakdale. I honestly can’t imagine living anywhere else. The amount of space, the view from my windows, and the location of the building; have made this a splendid home.
Plan Property Management has not only been understanding of my move but has treated me with great respect and care! I know it sounds corny, but they clearly understand the meaning of family. And let’s face it, that’s the business they’re in and they do it very well!
I intend to continue going out of my way, as they have for me, in gratitude for providing excellent service and a quality property. I will miss my Plan Property Management home!

I’ve stayed at 55 W Chestnut St for well over twenty years. Loved the neighborhood and the people in the building. Before I moved to another location PPM bought the building and started giving it much needed upgrades. I found the staff before and after the change very helpful. During that time I also found Laura Vander Heyden the customer service manager there, to be very helpful and responsive to my needs. She as well as all the new staff were very helpful and didn’t make it feel like I was dealing with a big company but with very friendly people.
They also were sad to see me go and worked to make my move as painless as possible. I had originally only planned to stay in the building for fifteen years before moving but ended up staying there much longer because of the staff and the area. When and if I decide to move again I will be sure to consult them to see whats available. Thanks Laura and thanks PPM.

TL;DR: Management is extremely poor. You overpay for what you get. I only had a morning to find a place, and this is one of a few places I found that allowed dogs. If you have longer look else where.
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UPDATE 2: I have been asked politely to remove my review «out of the kindness of my heart», without any action taken to fix the issues. They care a lot about their social presence. (Original review is slightly modified for Unilocal length restrictions).
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UPDATE: I got a call from the owner in less than 24 hours. We are working on my grievances. (Update 1.5: This seems to have gone no where)
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In a word: Awful.
I have lived at 3130 N Lake Shore Drive for 10 months and I have a painful 8 months left to go.
I am finally fed up.
— My maintenance requests would fail to be even acknowledge (through their online system)
— Their maintenance issues (building inspection related) are on their own schedule. They send out mass emails with 5-​DAY WINDOWS of when they could show up to your apartment. I have repeatedly asked and offered to schedule a mutual convenient time however this appears to be a foreign concept to them.
–Only when they showed up and I prohibited them from entering did they acknowledge that we could schedule a time. A guess what! Once we had a scheduled time they didn’t show up! They operate on their own schedule with no respect for their tenants space. Where scheduled maintenance is standard everywhere else, here its an inconvenience to management.
UPDATE: They have promised to start scheduling maintenance. Though I take it with a grain of salt and it appears its only for me.
— Add an average of $ 60 to your rent each month for building utilities that they should be paying (trash, sewer etc. Its deceptive advertising. I was told $ 30 when I signed my lease.
UPDATE: The company they use charges a nonsense $ 6 «processing fee» and $ 7.50 «online convenience fee» and a whopping $ 20 late fee. (PPM did have them credit my late fees that I incurred my first two months of living here, after having issue with mail.) Thats the other weird thing about this building. You can’t get mail to your box unless your name is inside it??? Excuse me what?! You mean mail sent to my address isn’t enough?
–GAS is split by the entire building. So in the winter you still pay ALOT if even you don’t use heat often.
— The business center printer is always either out of paper or out of toner.
UPDATE: PPMs response is tenant abuse to the toner (so… why is it there?) and tenants are suppose to provide their own paper. (so… why is it there?) Count on the business center as just being a room with wifi.
–The concierge is non existent. Its just a disorganized mess of shelves in the back of the conveiance store, which you can only access during their business hours. I once had someone surprise me by sending me Omaha steaks. Well, they do nothing to notify you that you got a package. So unless you bought the package yourself and have the tracking information you are SOL. Back to the steaks, yup they rotted. I got a call from management a week after it was delivered saying I have a Styrofoam cooler package that says it perishable. A little too late guys… I think they caught on when it started to smell.
UPDATE: They offered to refund me the money for the steaks. Except I didn’t pay for them and Omaha steaks already replaced them no questions asked (Shout out to Omaha Steaks!) What about a real solution to the actual problem?
–25% of the Washers/​Dryers are always out of service. And of the remaining ones its a gamble if they will actually wash/​dry your clothes. It never fails that I have to rewash or redry at least one load every time. If you are lucky there is another tenant there who just got duped and will tell you which ones to avoid.
UPDATE: Their solution is to credit you back $ 1.50 at a time for failed loads. Nice but what about the time wasted it takes to redo your laundry?
–There are vents that connect the apartments and you can hear EVERYTHING. Which means your neighbors can also hear you.
–Electrical power is very dirty and subject to frequent brown outs. Protect electronics.
— Though this building is «Dog Friendly» its lacking on the latter. There is the extra «Pet fee» that everyone is charging this days for no other reason then because they can. Though they did waive it for the low cost of signing an extra six months. (How generous!)
–I had an adjustment issue with my dog when I first moved in. She barked occasionally when I wasn’t around. This quickly escalated when I received an anonymous threat on my door from a neighbor. PPM took this side of this women because she tweeted PPM as well, and they needed to avert the social media crisis. They made the mistake of telling me about the tweet and only when I discovered the identity of the anonymous women (because she is not bright and doesn’t hide anything on social media) did they have a talk with her and make it clear that behavior is not acceptable.

For the most part my 5 years living in a Planned Property Management building in the Gold Coast have been great! I’ve only had a few minor problems over the years (stopped up sink, broken stove, replacement of window blinds, etc… nothing major) Service requests are answered within 24 hours. The only downfall about my particular building is its 20 floors and a lot of time only 1 or 2 elevators are working. No joke I’ve had to wait up to 12 minutes once, so that’s definitely getting a star deduction. Other than that I love the area, rooftop pool (especially when they throw parties) Getting a little to pricey though so may need to switch buildings/​neighborhoods soon.