Poggenpohl US, Inc

When I was planning the renovation of a townhouse I decided to use Poggenpohl for my kitchen. I didn’t care that they were expensive because I fell in love with the sleek look and wanted a very modern kitchen. Working with them has been nothing short of a nightmare. To begin with, the person that designed the kitchen for me left suddenly without passing meticulous notes to the designer that took over, so many things that I had discussed were lost in the process. They came last week to finally finish their installation and they did a very poor job. (I wish there was a way I could upload pictures to show what a terrible job they’ve done.) During the installation, the designer wasn’t there and nowhere to be reached, even though I paid over 100K for this kitchen. They sent two young workers who didn’t speak English. For a week now I have been sending e-​mails to speak with the designer or the office manager and no one has returned my e-​mails. Thankfully I have not yet paid them the last 50% of the installation cost (although is roughly a mere 5% of the overall cost of the kitchen) so I am still hopeful that they will eventually return my calls. They had demanded that I paid them in full before installing but thankfully I read the contract and saw that this was not required. If you decide to hire them despite reading this, please do not sign their standard contract. My advice is as follows, do not pay the full balance of the cabinets until they are installed in your house (their contract stipulates that the balance should pay in full when they are received in their warehouse), which could be weeks or months before they are installed and before you can even see if they ordered the right material.) Second, do not pay the balance of installation until you are satisfied with what they’ve done. They are going to ask for the full balance but don’t do it unless you want to have some hope that they’ll return your calls.

Love the cabinets but the customer service — not so good. Tried to get replacement parts and really had to jump through hoops. No response. Ended up calling the part manufacture directly to get the replacement part number and order through a distributor. Yikes, not the best way to treat a customer.

SUPER SLEEK kitchens. They’re almost too sleek. Impossibly sleek. Like you have to get dressed up to cook. Have I mentioned sleek? Oh, yes. .. sleeeeek and sexy.

As someone who cooks and bakes regularly, I spend a lot of time in the kitchen… and Poggenpohl is my dream kitchen!
Their original design was their laminate and alumninum kitchen. I love it, but it’s a little too cold for my taste. They’ve come out with a more traditional wood cabinetry that is perfection. The designs are sleek and sexy and cabinets and drawers are highly functional and maximize space and storage capacity.
This Chicago location has a great staff that really know their stuff. They work with you to give you exactly what you want, to fit your lifestyle and needs. If you’re looking for a high design, functional, high performing kitchen, Poggenpohl is your place.