Pro Overhead Doors

I have had these guys out twice. Once for a broken door and once to repair an opener. Both times they were excellent.
They know their stuff and the repairs are well done.
They are on time and friendly.
Thanks fellas.

This occurred last year 1÷15÷13. Let’s just say things didn’t work out with the rep who came out to quote our garage door replacement. We were trying to negotiate the price as we have 2 other garage doors that we wanted to replace later. The sales rep was rude and left abruptly, so we called someone from Roberts Garage Door and they fulfilled our needs. Customer service is everything!!!

I had a downright scary experience with one of Pro Overhead Door’s techs. He was very rude, very brusque and downright abusive. My housemate hired him to install a garage door opener. She was entirely involved in the transaction; I had nothing to do with it. Things went south when she decided to move her car onto the street from the garage so that he could get to work in the garage. He arrived at the front door to begin work while she was out doing this, and despite my politely explaining to him via the intercom that she would be back in a minute to get him started, he started screaming at me through the intercom, and demanded that I let him in the house. He also repeatedly rang the bell. When my housemate met him in the front of the house only a minute or two later as he was doing this, he turned to her and became abusive and started screaming at her, saying that she was wasting his time, how dare he make her stand outside in the rain, etc.; most of his ranting was incoherent, and continued after she just gave up trying to talk to him. He attempted to follow her into the house, even though he was screaming at her and gesturing wildly. At that point, he was asked to leave, and in the process of doing so, he dropped multiple f-​bombs, called me an effin’ b*tch, among many other inappropriate things. I couldn’t believe it had come to that.
I called his supervisor or the owner of the company (Simon?) and reported the incident. Of course, the tech downplayed everything, telling Simon that I made him wait outside for 40 minutes in the rain (not true). Instead of apologies, Simon (?) was very defensive and didn’t handle this incident in a professional, sympathetic manner. In all, the experience was an exercise in poor customer service, both by the owner and certainly the technician.

Our garage door opener was ancient. Original to the house I believe. It gave me trouble on a Sunday. I live a few doors down from a forest preserve and I could picture a family of raccoons moving in overnight. I searched Unilocal for someone in the area and found Home of Garage Doors.
They were here in 90 minutes! Of course, the door was working again when he got here. So, I asked him if he could come back on my next day off.
He was here right on time and very polite.
My door now works beautifully and is a lot quieter!

I got several quotes to repair and/​or replace my existing old garage door. Home of Garage Doors was by far the most reasonable and the sales person/​installer was on time and went through the process in detail with me. They scheduled the install for the next day and had everything in, adjusted, and ready to go in about 3 hours. Installer helped me move shelving units in order to have access to the areas he needed and also offered to help move them back. I declined as it was a good reason to clean out the garage. The installer cleaned up everything better than when he arrived. Very happy with service and final product. Would highly recommend.

I have to tell you my garage door story to help you fully comprehend how honest this company is.
The garage door on our building broke. It’s an old fiberglass door and one of the spring cables snapped. I’ve replaced it a couple of times and figured it’s time to just get a new one. So I go to Unilocal to find a guy that can do it. I search for garage door and I get a list of companies and we call five to come out and give us quotes. I meet with them on Monday and they all seem pretty much the same except the price of a new door varies greatly. To take away and replace my existing door with a basic steel door ranged from $ 670 to $ 1200. All the doors looked very similar but the little things added up for some. It was almost like dining at a set menu restaurant an one that is ala carte. One garage door company wanted to charge me for the door, then installation, then extra for the better tensioner and the molding etc. I really learned a lot after meeting with the five companies. It’s important for me to point out that I will happily pay extra for better service and I am not the type to always go with the lowest bidder. One of the five companies stood out as the most knowledgeable and well equipped and it happened that he quoted the lowest price so we went with him. I think I’m a fairly good judge of character and this guy seemed very honest. The company is Home of Garage Door and the owners name is Simon.
Simon owns this company is the guy you’re going to get on the phone and who is going to come out to your house and do the work on your door and opener. He’s really a friendly guy and is happy to educate you about garage doors and openers. He taught me the difference between good, better and best garage door stuff. In two and a half hours he completely replaced our two car garage door and left the place cleaner then when he arrived.
He did great work at a great price on my building so I ask him to replace the old wood door and opener at my home. He schedules an appointment for Sunday morning. Yep that’s right. My schedule was crazy that week so he says he’d be happy to come over on Sunday. On Sunday he takes a look at the situation. In five minutes he has the opener pulled apart and determines that the belt is bad. He recommends simply replacing the belt and not the entire opener. He doesn’t have the correct belt size for my antique old opener so he shoots home and returns with the right size. Replaces that, tightens the spring tensioner thing and lubricates the entire system. In a half hour everything is working good as new. The cherry on top of this sundae is that the price was much better then I expected it to be.
I was fully prepared to spend the money on all new equipment because I thought mine was bad. A dishonest businessman could easily have charged me to replace everything.
I highly recommend Simon and his company. He is an honest, knowledgeable and competent serviceman who I will certainly call when my opener finally dies it’s last death.