Regent Window Fashions

Horrible service, took them over 2 months to come pick up 2 things that needed fixing. Simple stuff. Will not use them, will not recommend them, John is rude, Kevin is nice

The shades were beautiful and Ben, the installer, did a quick and great job.

We called Regent in a pinch and not only were they kind and professional, but they came out to our home to repair the blinds in our baby’s nursery at the last minute on a Friday afternoon! They were prompt and the service was spectacular. We will definitely call them again and HIGHLY recommend them for blind repair.

I had a great experience with this place. John, the owner, came out and measured everything and helped me pick out the right shades since I live in a high-​rise building facing the lake.
I am very happy with the work and product.
I will definitely recommend this place to friends and fam.
Thanks, John!

I had a wonderful experience from the moment I walked into the store.
I previously had 2 other quotes from 2 other window treatment firms.
I just happened to walk past the storefront and had time to walk in. Sandy and John were so helpful. I had so many choices of fabric samples to choose from. The 2 other firms had 5 boring, typical samples you see everywhere you turn. I was able to personalize my remote controlled shade with a beautiful combed cotton as well as 100’s of patterns to choose floor to ceiling drapes to accompany. My daughters room looks like I spent a fortune with a professional decorator. From start to finish less than 3 weeks. I am currently working on my master bedroom with John and Sandy. I highly recommend Regent Window Fashions for your home or business.

I’ve done business at this place for years until I moved to the near, south-​side. John, the owner, has been dodging my calls. Making 3 appointments to complete an unfinished job from 3 years ago. He blew me off all three times at 7am on Saturdays… and has also instructed his receptionist to do the same. I used to respect John and his business… but now that I’ve been disrespected and ripped off… to the tune of $ 100 pre-​paid plus 3 Saturday mornings I could have slept… I will NEVER recommend his service to anyone. Incidentally… I helped him fix his grommet machine free of charge… and this is how he treats long time customers and kind people in his community.

I checked a couple of places before choosing Regent Window Fashions. In shopping around, price and familiarity with my building (I have curved outter walls to my condo) made me choose Regents.
The owner of the business is who I worked with on the purchase. He quoted me a good, fair price and consulted with me on the type of shades I purchased making recommendations on the materials due to my sun-​heavy exposures. His price was lower than other places I checked with and we had several long sales consultations (one extending long after hours until I was comfortable).
The installation technician arrived on time both times he came out (once to measure, the 2^nd time to install). Although the installation technician can be a little difficult to work with and I had to demand that a few changes were made in the installation before he did it, they are now up and look great. If anyone is getting motorized shades and wants to see a video of the installation that Regent’s did, e-​mail me.
I the tech wasn’t a little hard to work with, I’d have rated a 4 out of 5. I’m probably going to work with them on other windows at my condo.

I’d give them less stars if I could. When I lived in city I bought some Hunter Douglass blinds from them and they did a decent job and the guy was very friendly to my wife. So when we moved to suburbs my wife wanted new blinds for the house and we called them. They sold us blinds that can’t be cleaned at home (which we knew), but said they would come and pick them up when we wanted them cleaned. Well when that time came, they said we were too far away for that type of service. So then after I took them all down (over 25 windows), I drove them there to get cleaned. Well they ruined 1 with some sort of glossy sheen on it and 2 others that it ate away at the white. After he said he was coming to house to look at it and no showed twice and the one time he did come I was gone 5 minutes picking up daughter at daycare (as he was late) he knocked on door and then left. If it was so far for them to pick it up, don’t you think that he’d wait a few minutes for me or at least call my cell, neither of which he did. I just decided to call Hunter Douglass. Well unfortunately Hunter Douglass doesn’t guarantee their work even though they are an authorized dealer.
This was a year ago, they were never fixed or replaced by Regent Window Fashions nor did they ever try to come or call back. I wouldn’t even recommend this place to people I dislike it is so bad.

1 star is 1 star too many here.
Arrogant, terrible customer service. Don’t follow through with calling you back whatsoever. I’ve shown up at their retail location multiple times on a Saturday afternoon to find them closed despite the website saying they’re open until 5pm.

After 2 no show appointments they finally showed up on the 3^rd appointment but had to leave because they did not have a latter. So when the technician tells you they need to go get something that is code for I am not returning and please call the office to schedule another appointment.

Small selection, overpriced. We went to 3 day blinds instead on clybourn.

Don’t do business with this company. They’ll quote you a low price, but their customer service is atrocious. The guy who installed our shades made it clear he didn’t care whether or not I was satisfied. He installed them so they wouldn’t roll up correctly after a matter of weeks. The owner stopped answering my phone calls. I wouldn’t recommend this business to anyone.

We had two blinds that had to be repaired, so I contacted this location. The woman told me she would call be back shortly to let me know when she could send someone out, which she never did. I then called back 3 hours later. The gentleman told me they couldn’t come out for the next 2 days, and they wouldn’t be guaranteed fixed that day. I told him I was disappointed no one bother to call me back and tell me this, and that I might find a company that would be able to fix them in a timely fashion. He then said thats probably a good idea. Most horrific customer service I’ve EVER encountered, and would NEVER reccommend this place to anyone.

This as a great spot for blind and shade repairs and new purchases. I called 5 other places and they all wanted to send my blind out for repairs and were quoting $ 80-​$ 155 sight unseen. I call Regent and was happy to hear the $ 30-​$ 35 quote. Furthermore, very friendly and helped me understand what the problem was and what kind of blinds I had. It’s a Mom and Pop place the kind of place locals should support. F*ck EddIe Z’s it’s a big box store with borderline rude phone attendants. Try this out they stick to their quotes and have a beautiful show room.

Beware! DIshonest. Doesn’t stay true to price quoted. Horrible follow through. Unreliable! You should DEFINITELY GO ELSEWHERE for shades and blinds.