Restoration Hardware

If you want to go and wander around, that is fine. Don’t go and try to buy something. This review is based on the customer service. I went to buy some towels. Simple enough and would have been able to do so at the old store no problem. There are no «sales people» and no one to help you while you awkwardly stand around trying to get someone to help you. The «consultants» are there only to help with larger orders. I finally flagged someone down, had to wait 30 minutes and then they could help me. And there was definitely attitude because I was only buying towels — oh but I had to order them because they don’t stock them in the store.
I have a feeling that Restoration Hardware will be out of business if they keep this up. I would short the stock.

the café here is situated in a beautiful atrium with a view of the borders of 3 or 4 floors above. The coffee at the café was surprisingly good, service was prompt, but the yogurt granola parfait was too sweet. Lovely location for a short meal, to be followed by walking up and down the store.

This Restoration Hardware is like the disneyland of all restoration hardwares. It’s huge with several stories and a beautiful open-​air restaurant and bar inside. Definitely fun to walk around and explore.

The wine bar in this store was so beautiful! Service was amazing. Sara was a wonderful server!

I absolutely love the new Restoration Hardware mega store. As someone who grew up by one of the stores I was surprised to hear they were closing all the locations and making only one store in the city. After visiting I realize they knew exactly what they were doing.
The store is a destination. The building is gorgeous and the beauty continues as you enter and explore the different levels. Having the stunning and delicious Three Arts Club in the middle is a huge draw. Along with the stunning roof top space that can get pretty busy on the weekends with people enjoying a drink and the great views.
A great place to stop and shop while in Chicago.

My review is based on only wandering through the space and checking out the set-​up. I have not dined in the café or purchased any furnishings.
Overall a very neat concept. We understood from speaking with one of the associates that the RH CEO wanted to restore the grandeur of the space, which was a dilapidated building until the renovation. One can purchase a glass of wine or other beverage and explore the five levels. People are invited to sit and enjoy the furniture so that they can get a sense of how it will feel and work in their own homes. The top floor has open outdoor terraces with nice views of the city. Every space is inviting!
The café is amazing and lit with RH’s classic crystal chandeliers. A perfect time to visit is twilight when the sun is about to go down and the crystals on the chandeliers begin to sparkle like diamonds. My next visit will include a meal in the Café!

Update: I have waited over 3 months for my replacement barstools. Still waiting. The Wall Street Journal recently wrote an article about RH citing how their delivery service is unable to keep up with demand. That customer deliveries are running far longer than advertised. I can confirm this! Do Not Buy Here.

Such a beautiful space, with beautiful furniture.
Tip: free valet parking!

Wowwwwwwww ok you want to see how anything will look in your home come here. The most amazing furniture and display and its pet friendly. You can drink while shopping as well. Win win.

Prior to visiting this showroom, it was advised we make an appointment with a designer, which we did, Abigail, who is very knowledgable on the products and made the process much easier than if we had been designing our room on our own. After spending hours with us, we picked out everything we were looking for and left tired but happy and excited.
Along the way, we have experienced a few hiccups with our furniture/​accessories arriving damaged, etc., however, EACH and every time we spoke with customer service or our designer at RH, the problem was quickly resolve and then some. I have NOT experienced this level of customer service with many other stores, even the ones much higher end than RH. It really is all about the personal care we feel the staff here has that will keep us coming back. Anyone who comments on the lack of customer service, has obviously not given this place a fair enough chance. Stephanie and Franklin in customer service are wonderful, ESPECIALLY Stephanie, who we have dealt with much more. We have more pieces scheduled to arrive so I’m hoping that process will be seamless.
If you’re looking to just browse and admire the beautiful showroom, that’s one thing, however, if you are looking to furnish your home, ask questions along the way and even make a purchase, make an appointment so that a designer will be waiting for you when you arrive and give you the attention you want. This isn’t a place you walk in and expect to have several sales associates asking if you need any help.

After spending over 10K on furniture at the RH online store, was thinking of shopping in store for a few remaining items. There is NO ONE to provide assistance. After LOOKING for someone for about 20 minutes, found someone, but he had a meeting so could only briefly answer some questions I had. He did find someone else, after another 15 minutes, she was not very accommodating and seemed very rushed with us — we did end up ordering a bed. This store it is very pretty but with no customer service it is also pretty RIDICULOUS.
Another note, the furniture I did receive, EVERY piece was damaged. Granted, they said they will ship out replacements, but why even ship the pieces if they were not in perfect condition.
Lastly, called TWICE for a price adjustment on a piece that dropped in price by $ 700, it has been 3 weeks since my first call, and a week since my second call, no credit has been issued.
Done with this store. Plenty of other options for furniture.
p. s. Valet somehow must have caught our license plate holder on something, because when we got our car back the frame was bent outward. We had the car washed earlier that day and so we knew it was from valet.
Terrible experience.

This new location of Restoration Hardware is very nice and they have some incredible pieces of furniture. However, this review is to mainly talk about their customer service– or lack thereof.
We visited on a Sunday as we’re looking to buy a couple of nightstands. I had my eye on two of them on the second floor, but no one was around to help us. We finally got a hold of a RH guy who said that someone would be «right with us».
15 minutes later, no one showed up. While we were leaving, my hubby told a RH lady who worked there that no one helped us. She was apologetic and said that we should come back later this week and that she’d schedule an appointment for us. She asked for my phone number and said that someone would be in touch this week.
It has been six days and I have not received a call. Horrible customer service which is a crying shame since Restoration Hardware has beautiful furniture.

I was toying with whether or not I felt qualified enough to review this place given that I did not actually purchase something from RH. But the reason I am writing the review is based on why I did not purchase something from RH.
We are a Room & Board family but needed a 30 inch high nightstand which surprisingly is difficult to come by in the furniture world. RH had one, but Room & Board did not. I was also excited to visit their new Gold Coast location which is an incredibly rehabbed building with a restaurant in the middle.
We walked in and we told an associate would meet us on the second floor. We then meandered up to the second floor and identified two nightstands that we want to learn more about and then purchase one of the two. A sales associate did not show. I then went and asked someone on the floor we were on who was helping someone else, and they said I will have to look for someone. After not finding someone I asked someone else who then said someone would come meet us where we were waiting. We waited and we waited and then we waited some more. No one still showed. I then said ok we are done here. As we approached the elevator, I located a sales person who very condescendingly said, well I will have to put you on the list. I then proceeded to tell her we had already been put on a list and had been waiting. She said it was the weekend and there are hundreds of people here. Yes, I am aware that weekends are busier but retail should staff up for that, and frankly, I have never experienced that at Room & Board. I found the staff incredibly snobby.
The redhead took my wife’s name and number down because I was looking to get out of there and she could tell from my silence I was not happy so began apologizing. I will still come back here for the nightstand, but I am extremely disappointed in having tried for 40 minutes to get someone to help me place an expensive order.
P. S. It is a pet peeve of mine that furniture stores charge you $ 200 to ship whether you spend $ 500 or $ 100k.

Mind blowing re-​envisioning of retail — transforming the notion of shopping into an experience. An experience– that is– to savor. Walk all four floors through this re-​imagined Chicago landmark (the former Three Arts Club), carrying your glass of wine or morning pastry and coffee. Or lounge with your treats in the stately courtyard garden. It’s all good as you feel as though you were invited to your (very rich) friend’s private party– which happens to ooze sexiness. You might even get some décor ideas in the process! Gary Friedman– you are my hero.

So glad to see the other reviewers here had much the same experience as I did. Shiny and new doesn’t mean anything other than «shiny and new». I preferred the old space on North Ave. where you walked into the store and on the first floor was the cash wrap where you could generally find a real person to help you. I walked in knowing exactly what i wanted looking to take advantage of the sale. After a «do you work here» to some random redhead texting on her phone who responded hesitantly «yeeeeeeesssss, i do» as if it was up for debate. Maybe she was confused as to whether she does or doesn’t work there. This was after 15 minutes of walking around the 2^nd floor looking for a human being to help me or god forbid greet me and ask me if I needed help (3PM on a Tuesday– not a high traffic hour folks!). I am happy to see other reviewers post that I am not the only one who thinks a store this size needs actual employees to help customers. She then texted an summoned a «design associate» and one came in another 5 minutes. Now, I don’t need a «design associate» who searches the web like I can. She had to leave me at least 3 times to either get more info or ask someone else. She just simply didn’t know the inventory. Do they train these people? Both her and the random redhead were so ridiculously hoity toity and i’m just laughing. Seriously. you work in retail pushing fabric. Get over yourself. You might be in the gold coast now and rubbing elbows with higher $ if that is important for your self-​worth. But you WORK IN RETAIL.
Also, a thing to note for all you home goods buyers like me — this place is dark inside other than on the first floor. I was there on a sunny winter day and if you are looking for specific coloring and matching up fabrics or even a sofa that you might put into a bright room — BE CAREFUL because the lighting is akin to that in the women’s dressing rooms at a store. BAD. You might really make poor color choices based on the lack of lighting. Wait — don’t they sell lighting? Oh… yeah. They do !
There are multiple teething problems here — crappy attitudes and customer service on the sales people if you can find them; poor lighting and I generally found the store very fragmented. Hard to shop in the little rooms and then up and down four floors. If you are really looking for home items, its hard to take it all in because it is all so spread out. I will not be going back.
it is for me.

I was not expecting that…
You can drink champagne or coffee, while you shop or browse, while you wait for dinner reservations. I saw two people play an entire game of chess and saw a father and son sleeping on a high-​end lounger. So if you are on a shopping mission, or need some design inspiration or just want waste some time then this is a decent place to do it.
BTW, the burger and fries were pretty ridiculous! The chef from Au Cheval played a big part in creating the menu.

This store is a true jewel in Chicago’s interior design !
True must visit place and it will leave you speechless.
Simply mind blowing !!!

Mind blowing!!! It’s amazing what they did with the building but yet preserved its architectural beauty. I left there sick… sick that I couldn’t buy everything they had in the design place! It’s beautiful. Give me one of everything please.
And the restaurant has great food and a beautiful atmosphere. Can’t wait to go back!

The food here is incredible! It’s a foodie haven. The grass fed burger is by far the most delicious in Chicago. It was so fabulous, my husband and I ordered a second burger to split. It’s cooked to perfection. Also the beet salad is a must if you enjoy the heartiness of kale, greens, beets in a vinaigrette dressing, finished with sprinkled toasted sesames. Yummy yum!
And it goes without saying, the ambiance at RH tempts you to shop and buy everything for your home after the decadent meal. It’s a one stop shop!
Put on your Sunday best and head over with your family or friends for a lovely afternoon meal. Or for a cappuccino to browse around and day dream. It’s a must. Enjoy!

Notable update of an architectural landmark. Great concept by combining a show stopping setting with stylized furniture. Add a Brendan Sodikoff café and it is hard not to enjoy the fare while furnishing one’s home.
For you Doughnut Vault fans, you now have a Near North outlet.