Rosin Eyecare

In forty years I have never had trouble getting glasses, but this place just couldn’t do it. The lenses were sent back twice to be recrafted and still I couldn’t see right out of them. Finally I just gave up. They simply couldn’t fit me with glasses I could see out of. Foolishly I paid in advance, and I never got a dime back. Go somewhere else.

Professional and clinically on target. My wife finally has received excellent care after being examined at Rosin. Highly recommend. Thank you.

Make sure that if you order anything through this office that you do not go through Kevin, he is incompetent and rude. Terrible customer service yet again from this office.

Great visit. In and out relatively quickly. Front office staff helped located my vision insurance even though I didn’t have appropriate documentation with me. Doctor was friendly and thorough, made sure all questions were answered, and delivered everything I needed on my visit (new Rx, new contacts, etc.).

They broke my $ 500.00 Tom Ford frames and they don’t want to pay for them. Initially, they simply told me there’s nothing they can do. I was extremely insulted. Now, I’m fighting with them to pay for my frames. I’ve been a loyal customer for many years and this is the treatment I get. Game on…

I had an eye exam and purchased glasses using my Eyemed benefits. When the tech totaled my cost I asked for an itemized bill for which he wrote out the frame cost, lens cost, etc. I asked were any of those features optional. He said no. I later called Eyemed to ask about the charges and was told one of those charges was free and that I had been charged a $ 25 service fee for which I had no knowledge about. I questioned the store as to why the charges and the itemization did not match. They then offered to refund my (optional) $ 25 service fee but needed my card to do so. I also asked was it their custom to sell the display frames because clearly I did not receive a new pair (visible scratches on my pair) and they were ready in less than a week. I have been wearing glasses for over 20 years but never experienced such shadiness until now.

I went in to purchase new glasses and was helped by Cat. She was most helpful and provided great customer service! She was knowledgeable and helped me pick the glasses best for me. I would recommend this location if someone asked.

Please go elsewhere. If I could give this place less than 1 star I would.
Extremely terrible customer service involving multiple parties, as well as negligent eye care involving optometrists — all leading to a horrible eye infection.
I am lucky here because my boss is the one with the terrible infection because of their negligence. I, though, had to be the one to coordinate everything which was an ordeal in itself.
Here is what all went wrong:
The wrong contacts were ordered after the first visit.
Went back to get correct contacts, could not provide these so they «ordered» a new box, gave a trial pair (only good for a few days) & told me to come by tomorrow to pick up the ordered contacts.
Went back, only provided me with an additional trial pair that would last 30 days even though they made it seem I would pick up the full rx the next day — said that they had ordered the correct contacts (full box) and would be there in 3 – 4 business days.
The trial pair (s) /​the original wrongly ordered contacts caused a horrible eye infection.
I called to make him an appointment — phones were not turned on until 9:30, hours say they opened at 9 am.
He went back in to see a doctor, they called in the rx. He went to go get said rx immediately because he was in pain.
Once at the pharmacy, he learned that they never called in the rx, called the office multiple times but the phone was turned off in the middle of the day (not during a lunch break), had to walk back to the office.
Medical information was still out on desk, blatant HIPAA violation, waited 15 min and no one came to the front, finally was able to grab a written rx after finding staff in the break room.
After using the rx, his eye became worse. Went back in, saw a new optometrist who let him know that it wasn’t bacterial but viral and that the doctor before should have told me that if it didn’t improve this would be the case… never was told any of this beforehand.
To top it off, found out they had never ordered the correct contacts to begin with & they had to overnight them…
It was pretty much a big mess from start to finish. The office manager blamed it entirely on the receptionist staff, saying one person was out. Seems hard to believe that one person being out caused this many issues — if that’s true, there needs to be a change in their business practices.

Terrible customer service.
They were trying to make sure I buy my contacts through their service. So they gave me an estimate — AND filed a claim that led to a hold on my insurance benefits. When I started shopping around online I could not use my benefits because they were on hold. So i had to spend an hour in the morning trying to resolve this issue.
The price they quoted was not the best too.
I am very disappointed about this way of tricking people into buying. I am definitely not coming back.

Overall, Rosin provides great eye care. The doctors are professional, on time, and efficient while taking the time to discuss options available.

I am very satisfied with my glasses/​prescription. The doctors were friendly and knowledgeable. The staff was courteous My only complaint is that I had to go back twice, because my first prescription appeared to be only for near — range seeing. One eye was very blurry at distance.

I’ve always had a great experience at Rosin Eye Care. Specifically, the doctors have always been extremely friendly and thorough, and I always appreciate that they take their time and don’t rush through appointments/​eye exams. They take the time to answer any questions I have, and discuss options. The staff who then assists with the ordering of glasses, lenses have always been extremely helpful and friendly as well. They have always worked with me to find the best possible option that meets my needs, in terms of any rebates, insurance, etc. I have no complaints, I’ve always had exceptional service!

This company has been a nightmare. It’s not necessarily this doctor specifically. But I have been mislead and experience quite a run around in diagnosis. When I thought I was going in to have an issue taken care of, I was instead given temporary treatments twice that required more and more visits and bills. Very disappointed.

I can’t imagine a more ideal vision care experience. Dr. Parker at Rosin Eyecare was tremendously knowledgeable, professional, and punctual throughout my routine vision test this week. I suppose Rosin could improve in its on-​site selection of glasses. But for a world filled with Warby Parker-​wearers, I’m not sure it would matter too much anyway.
Thanks for an awesome experience, Rosin Eyecare!

Very efficient, pleasant and welcoming staff. Quality care and concern for my eyesight. Very impressed with my care.

The only reason why I’m giving this place 4 stars is because they cancelled my appointment the day of. Unfortunately, I didn’t get the voicemail in time and showed up anyway. I was told the eye doctor was sick and I’d have to reschedule.
My calendar is constant insanity and I informed them I really didn’t have another date I could do. They were nice enough to get me in with another doctor. He was very nice and did my contact eye exam with ease. I was in and out in under an hour.
My appointment was the end of last week and my contacts are already available for pickup. They also wished me an early birthday when they called to tell me — a special touch that not all places would do.
It’s conveniently located to my office and it was also incredibly easy to book an appointment online. I seriously avoid calling people like the plague, so this was a huge bonus for me.
I imagine in a year when I need a new prescription, I will come back.

TL: DR, this place made my vision worse by not giving me the right instructions, and the optometrist laughed at me after he realized I’d sustained permanent eye damage.
I came here on a relative’s recommendation. I had one appointment that was uneventful, got some glasses for computer eye strain, and then as my vision worsened I had two more appointments with a doctor who was terrible. The front desk staff was very nice and the opticians who helped me select/​prepared my glasses were very sweet and helpful, so that’s why they get two stars instead of a lowly one…
The problem is with the optometrist I saw for my second two appointments. I cannot recall his name, but he was younger with dark hair. Everything with the first exam went fine, but he gave me no instructions on how to wear my glasses, nor did he mention they should be for distance only, nor did he bother updating my prescription for computer glasses to treat my eye strain from my job even though he asked about my work and how often I went on computers. I left under the impression that I had one pair of glasses to wear all the time, which was wrong.
The second appointment I had, about 9 – 12 months later, I had the same doctor, and he laughed at me once he found out I had been wearing my glasses wrong. He couldn’t keep a straight face the whole appointment, including when he informed me that ‘you’ve actually, hah, made your vision worse by wearing those glasses when you work on the computer, heh.’ I asked him about contact lenses and he laughed at me again and told me ‘actually, hah, I want you in bifocals.’ He couldn’t say bifocals without chuckling, as though they were the ugliest glasses in the world. Then he informed me not to be upset and that people get Lasik just to see as well as I see so I shouldn’t be upset. Well, it’s not about what you want for me, Doctor, and it’s your responsibility to tell your patients how to use the glasses you prescribe, without laughing at them. I work as a graphic designer and now my eyesight is permanently worse: my eyes are my profession and I clearly trusted the wrong person with their care.
I have since taken my business to Chicago Vision Club, and they’re amazing (I’ll be reviewing them next to make up for this nasty review). They told me that had I been prescribed proper glasses for computer use and given detailed instructions by my optometrist at Rosin, I could have prevented a lot of damage. So now I have distance and computer glasses, and I’ll never be back to Rosin. Rosin is without a doubt the worst recommendation I’ve ever gotten. Don’t bother coming here.

I was quite skeptical about going in for an eye appointment due to the fact that it had been years since I had had my eyes checked. Everyone at Rosin from the ladies at the front desk to the doctor himself was so friendly and helpful that I immediately felt at ease. The office was clean and sleek looking. Really no complaints at all!
My eyes are perfect so I won’t be going back often, but it’s nice to know I have a convenient reliable place nearby for the future! Would recommend to anyone in the streeterville/​river north area looking for an eye doctor.

I was having MAJOR issues with one of my eyes. I wasn’t sure if I had scratched it or I had pink eye. I could barely open it and was very light sensitive, so an appointment was necessary. I first went to immediate care and I guess they ended up prescribing me some sort of allergy drops. that were $ 90?! CRAZY.
I saw that Rosin was close to my work office so I called to schedule an emergency appointment. I was able to get right in the day of and the woman that I saw was so gentle and helpful. I have been to a few eye doctors that haven’t been so gentle and didn’t take their time with me, but she did. She gave me two different kind of drops and gave me her ²⁴⁄₇ on call number in case something went wrong. She also scheduled a two day follow-​up appointment and called to check on me the following week.

I came in for a routine eye exam and new glass’s
i bought the frame that the Rosin person suggested.
After more then three, return visits and three different attempts, it was determined that the frame was wrong for my vision. That took over two month’s and three different taking my glass’s back to the lab.
Finally, after meeting with the Mgr, before the store opened, the mgr got the right frame for my vision, Even then, they had to order new lens to put in the automatic light darkening lens i had originally ordered two months and over five visits later, i got glass’s that work
The mgr (Samantha) really cared, but it was pretty obvious the staff was sick of seeing me and NO ONE, really said, so sorry for your trouble, except for the Mgr.