Ruben’s Auto Service

Ruben has been my mechanic for nearly 10 years. He’s been very friendly, honest and helpful in that time. I can’t say enough good things. If you live in Pilsen and need a reliable guy, he’s right there on the Northwest Corner of 18^th & Damen. And his restaurant next door is top notch!

We have been taking our cars to Ruben for the past several years and have never been disappointed. He is very pleasant to work with and always has a very timely turn around, usually the same day. Prices have always been reasonable. We recommend him to all of our friends in the city and have not heard of one being disappointed. He even told us once to go somewhere else for something because we could get a better deal.

I have been going to Ruben’s for about 8 years and have had nothing but good experiences with their service. I live in the neighborhood so it is really convenient to drop off my car and walk home. I have taken 2 different cars to be serviced over the last 8 years, a VW Golf and a Ford Focus. i feel the prices are always fair. Once, I even called another shop to compare prices and they were much higher. I appreciate the fast turn around time too. In most cases, the car is finished by the end of the day. I will continue to take my car to this shop.

This was the worst experience ever! I wouln’t give it a star if it were not for the fact that to rate you have to give it something.
I went in for a quote and I told him what the problem was. The owner insisted on seeing for himself. Told me he would call with estimate. He called and gave me the highest quote I’ve been given all day and I checked 2 other places. This was 3 times more expensive! I told him I was picking up the car he said I could not because the part I needed him to check disintegrated when he took everything apart. I told him I wanted my car back just the way I took it in. He was adamant that the only way I was driving out is if I replaced the parts. I told him I could not afford his price he said he could hold it in storage until I paid. When I threatened to call authorities he said I was trying to get a free ride. I went in for a QUOTE! He said because I could not drive off he would replace the pieces out of his pocket. I told him I just wanted my car back. I finally relented to getting my car the next day because it was late and he supposedly ordered the parts. Next day I pick up my car somehow by the all mighty he was able to place my old pieces back in so he did not have to replace it with new ones out of his pocket.
Scam and a half! Do not go there. He thought I would back down because I was nice and didn’t know any better. I’m sure others have fallen for that I’m sorry for you, but goes to show you need to stick to your guns when you know you are right!