Scooters Cheaper

For the record, the scooter stil doesn’t run because they never fixed it. Never even called. Clearly don’t even care that their business sucks.
I’m going to order the parts from Japan and have my dad fix it… If he can…

I brought my scooter in for an hour or so of repairs on a Tuesday morning. They said it would be a couple days. The literal definition of a ‘couple’ is two, but I assumed it might be two or three. They said they’d call when it was ready.
On Saturday I still hadn’t heard from them, even though the deadline they’d originally given me had long past. I called to find out the status of my scooter and they said it would be ready Monday. I asked when on Monday? They said the afternoon.
On Monday at 5:00pm, I still hadn’t heard from them, so I called up and asked the status of my scooter. They said they’d call me when it’s ready. I said it’s almost the end of the day. They said they had two more hours until they close.
At 7:00pm, I still hadn’t received a call and now they’re closed for the night.
In addition to being rude, they are also, apparently, incompetent. I’ll be picking up my scooter first thing in the morning and taking it somewhere else.

How dare you give this company two stars! This is the worst customer service I have ever received. I came in looking for a Moto Bravo Scooter and was treated like crap. Are you guys trying to make a sale? They were insulted that I looked online and knew about the scooter. When I questioned why they were priced above the market value, I was told to go some place else.
I then wrote an email to them to try and negotiate and get more information. Just as bad through email. They told me how great their service department is through email and that’s why I need to over pay. However, why would I even buy a bike from you after such rude service? I could only imagine if I needed service with my bike. If you’re this rude pre-​sale, how terrible are you post-​sale?
Thanks for talking me out of purchasing. I’ve contacted Moto Bravo US and sent them the emails you sent me. My advice to the workers and Scooters Cheaper is to see a doctor. That stick up your butt is jammed up there pretty tight. Good luck with that.

Ditto to the two other reviewers. Nothing but bad news from these guys. Not only are the scooters questionable at best, but the customer service from these folks when you do have issues couldn’t be less helpful. I wouldn’t recommend this place to anyone.

This is an updated review…
After 5 months I had mine towed in for «service» with only 300 miles on it.
The warranty did not cover the problems that the scooter had, and they are numerous… problems from day one.
The owner did contact me last fall to remedy the situation and said he was sending a truck to pick up the scooter. I waited and waited and a truck never showed up. After calling him, he said the transmission on his pickup went out so I’d have to wait another week.
The following week, I never got a return call. I’m hoping that he will stick to his word and take care of my scooter now that it’s spring.
Initially I gave one star and a nastier review, but the owner was pretty nice and said he’d take care of things. I’ll review again in a few weeks and it will either go back down to one star or go up to three or four stars.
*** update 9÷10÷12 The guy never did get back in touch with me… scooter has been dead on the side of the house for two years now next to the trash cans